Flight from Doha to Manila 9 hour duration. The seats were so narrow they bruised my hips the leg length was so small I couldn’t actually drop my tray table. I’m a reasonably tall guy 184cm who f... See more
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We had bad experience in Philippine Airlines recently, our flight schedule at June 21 2026, 7:20 am PR 410 Seoul to Manila, We arrived in Inchon Airport at around 4am morning . Then we found ou... See more
Company replied
I'm trying to help make others aware of the lack of customer care with PAL. We've been waiting 4-months with no resolution on a refund. Vague updates and no reassurance of fixing it. This is a direc... See more
Company replied
Baggage not transferred to connecting flight. Booked a 2 leg flight with Phillipine Airlines from Japan to Manila, then a transfer from Manila to Melbourne. My checked baggage was n... See more
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Company details
Written by the company
The Flag carrier of the Philippines. The Heart of the Filipino. Asia’s First and Longest-Serving Airline.
Contact info
Pasay, Philippines
- philippineairlines.com
1.5
Bad
507 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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PR 105 Travel from SFO to Manila
Charize showed excellent customers service skills.She welcomed us right way. She was very attentive, and always checked if we needed anything. I also noticed that their crew was always smiling. They provided fast service and saw to it that the restroom was always clean. By far, compared to the other crew, this is the most helpful, attentive and efficient crew that we've experience when travelling via PAL.
September 18, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Daniel! Good day and Mabuhay!
We’re thrilled to hear that your flight with Philippine Airlines was such a positive experience! It’s wonderful to know that our crew made you feel so welcome and well-cared for. We’re delighted to hear that our crew was able to meet and exceed your expectations.
Thank you for taking the time to share your positive feedback. We appreciate your kind words about Charize and the crew, and we’re sure they’ll be delighted to hear your praise.
above and beond.....united ,american
ok at first .ive flown on pal some 15 yrs oh maybe 10 times...never once have i regreated it...what stands out..they do try to give there best...timley...good food..great seats ..why.airbus..im so tired of the junk seats on united ,american...all boeing...loud..small isle and small seats...but ..what pal just did was above and beond..united did not send my bags forward to the next flight .it was a pal flight..3 days later pal got me my bags when it was not even there falt....5 star pal!!!! thank you
September 10, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Steve! We're so glad to hear you've been a loyal PAL flyer! We appreciate your continued patronage and your positive feedback regarding our Airbus fleet, timely flights, and onboard amenities.
While we understand that baggage delays can be frustrating, we are pleased that our team was able to locate and reunite you with your belongings within three days.
Thank you again for choosing PAL and for sharing your valuable feedback. We look forward to welcoming you on board again in the near future.
Throwing up experience in PAL flight
I travelled to Manila from Toronto on 28 August 2024 flight number PR 119.
I was very unhappy about the inflight service when I became very ill during the flight. When I was informed about the meal, the food choices were beef (which tasted very tough) pork and fish. I decided to choose pork because I am allergic to fish. I became very ill after eating the pork dish, I was severely throwing up after ingesting the PAL food.
None from the crew on my flight was assisting me whilst I was throwing up! The plane didn’t even have a sick bag where I could puke!! The call button wasn’t working either!!
Only Katherine Lirio who saw me and she raised concern what has happening to me being sick! She assisted me all throughout the flight, she gave me a pill that calmed my system down.
Being born a Filipino, I wanted to show my patriotic spirit by flying PAL, I wanted to give PAL the benefit of the doubt that being a flag carrier your service would be impeccable and on par with the other competition. How wrong was I, after I experienced such appalling and pathetic service from your inflight crew!
Please consider my review as a positive criticism and make an effort towards improving your inflight service.
Mrs Ruby Anne Fard
August 28, 2024
Unprompted review
Reply from Philippine Airlines
Hello, Ms. Fard. We're truly sorry to hear about your unpleasant experience on flight PR119 from Toronto to Manila on August 28, 2024. We understand how upsetting it must have been to feel unwell during your flight.
We've taken note of your concerns and have gathered the necessary details for our investigation. We assure you that we will look into these issues to ensure they don't happen again. In addition to this, we have escalated your concern to our Customer Experience team. Please expect an email for further communication.
We value your loyalty to Philippine Airlines and hope that this incident doesn't deter you from flying with us in the future. We're committed to providing a comfortable and enjoyable travel experience for all our passengers.
Thank you for letting us know about this.
Very helpful Philippine Airlines ground stuff
Unlike most of the reviews here, I will recommend Philippine Airlines customer service -
We forgot a smartphone in the seat pocket in front, and realized it when the plane left the airport back to Manila. The phone had everything for our trip. We called their customer service and explained what happened. They sent someone in Manila waiting for the plane to land, found the phone and sent it back to Cagayan De Oro, and we came to pick it up. Thanks to all the crew in CDO airport and to Philippine Airlines customer service. I don't know many airlines that would be so helpful like this.
August 17, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Ofir! We were so pleased to hear about your positive experience with our customer service team. Your kind words mean a lot to us, and we’re thrilled that we were able to help you retrieve your lost smartphone.
It’s always gratifying to know that our efforts have made a difference in our customers’ lives. Thank you for sharing your story. We hope to see you again soon for another memorable journey with Philippine Airlines.
bad service
Since we never received a reply by email, really shameful!!
I state that the Tickets were purchased not separately, but with a single ticket that included a stopover with another company
We hereby wish to claim compensation for the inconvenience suffered due to a delay on our flight from Manila to Riyadh, which caused us to miss our connection with the flight from Riyadh to Rome on 25 August 2023. Our booking details are as follows:
Booking reference (PNR) 54NFNK
The delay was caused by a technical fault on board. The cabin crew wrote down our details and said they would contact the company, but upon our arrival in Riyadh, no assistance was provided to us. As a result, we were forced to pay for a new return flight at our own expense, in addition to having to spend the whole night at the airport in unsuitable conditions, since the next available and cheapest flight was the following day.
According to EC Regulation 261/2004, passengers are entitled to compensation and assistance in the event of long delays resulting in the missed connection. In addition to the lack of assistance from your staff, we were denied the right to meals during the entire time spent waiting at the airport.
Therefore, we request the following:
Full refund for the connecting flight from Riyadh to Rome that we were unable to use.
Reimbursement of the expenses incurred for the purchase of new return tickets.
Financial compensation for the meals denied and the inconvenience suffered, as provided for by EC Regulation 261/2004.
We trust that your company will take responsibility for what happened and act in accordance with European regulations on passenger rights. We await your prompt and decisive response.
Best regards,
Alberto Russo
August 25, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Alberto. We understand your sentiments related to the disruption that occurred during your flight with us.
We understand that you are seeking compensation for a delayed flight from Manila to Riyadh and a subsequent missed connection to Rome on August 25, 2023. We apologize for any inconvenience this caused. We have reviewed the details of your experience and have noted that your tickets for the connecting flight were booked separately. As a result, we do not have visibility into that specific flight, and our ability to assist with a refund for that portion of your journey is limited.
We understand that you have already contacted our official channels regarding this matter. If you require further assistance or wish to submit a formal request for compensation, we encourage you to visit our PAL Help Page for more information: https://pal.my.site.com/s/.
We appreciate your understanding and patience as we continue to address your concerns.
If your taller than 160cm
If your taller than 160cm, don't even try fitting in their seats. Tried to change to emergency exit seat that was available. Not a chance, against policy, so they rather flew 9,5 hours with all those seats empty.
July 18, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Patrik. Thank you for sharing your feedback about your recent flight with us. We understand your concerns regarding our seat dimensions and the inconvenience you experienced when trying to rebook to an exit row seat.
We appreciate your understanding of the safety requirements for exit row seats. These seats are designated for passengers who are physically capable of assisting in an emergency evacuation. To ensure compliance with safety regulations, we recommend that you coordinate with our airport check-in team upon arrival if you wish to request an exit row seat. They will be able to assess your eligibility and make necessary arrangements.
Your feedback about seat comfort is valuable to us as we continually strive to improve your travel experience. We will take your comments into consideration as we review our seat configurations.
Thank you for choosing Philippine Airlines. We hope to have the opportunity to welcome you on board again soon.
Two separate flights cancelled
Two separate flights cancelled on the same day with no weather limitations and no explanation within hours of flight. PAL provided no substitutions or alternatives even though they were available on other airlines. I had to pay out of my pocket for a flight on another airline at nearly the same time as my cancelled flight. The after being forced by their cancelations and losing a day of vacation they denied me access to their airport lounge on a forced 13 hour layover.
August 12, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Tim. We understand the frustration and inconvenience caused by the unexpected cancellation of your flights, especially with no prior notice and without available alternatives. We sincerely apologize for the negative impact this has had on your travel plans.
We normally send flight notifications through the contact information provided during the booking process. To ensure timely updates, please make sure your email and mobile number are accurate and up-to-date.
Should you have further concerns or require additional assistance, please don’t hesitate to reach out to our PAL Help Page: https://pal.my.site.com/s/.
Thank you for sharing your experience. We value your loyalty as a Philippine Airlines passenger and hope to regain your trust.
The worst airlines so far
The worst airlines so far, very expensive, the planes does not have enough seat spaces so your cramped with each other, food is bad and the personnel are rude from the counter all the way to the flight stewardess. Avoid this airline by any chance!
July 20, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Joe. We appreciate you taking the time to share your experience with us. Your feedback is invaluable as it helps us identify areas where we need to improve.
We're currently undertaking significant service improvements, including the acquisition of new aircraft to provide more comfortable and spacious seating. For more details about these initiatives, please visit this link: https://www.philippineairlines.com/en/newsevent-listingpage/press-releases-statements/pal-to-add-aircraft-this-week-more-to-come-for-q4-2023#:~:text=PAL%20recently%20announced%20that%20it,to%20fly%20the%20Philippine%20skies.
We are also deeply sorry to hear about your experience with our food and customer service. This is certainly not reflective of the level of service we strive to provide. Rest assured, we are taking steps to address these issues and ensure that our Heartfelt Service is evident from the moment you check-in until your flight ends.
Thank you again for sharing your feedback. We hope to have the opportunity to welcome you on board again and provide you with a much better experience.
Poor service
Poor service, inconsiderate staff, lack public relations to customers.
August 11, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Jason. Your feedback is important to us as we strive to enhance our services. We understand how frustrating it can be to encounter such situations.
We would like to assure you that we are committed to addressing your concerns. If you would like to share more details about your experience, you may visit our PAL Help Page: https://pal.my.site.com/s/.
Thank you for sharing your experience.
Worst airline ever
Bought a return flight from Sydney to Istanbul and have never experienced such a horrific situation. Only at the airport was I informed I would need to collect check in baggage, go through customs, exit the airport and go to a different terminal, re check in baggage for the second flight, go through immigration and customs and check in/board flight. All staff on the flight and at the airport were unhelpful and dismissive, providing unclear instructions and blaming me for lack of time management when there was no communication between connecting flights. Tried to discuss with many different airport and airline patrons my issue, however was completely disregarded and threatened that I would miss my flight and would need to purchase a new ticket. Completely unprofessional in the approach and truly disappointed in the customer service. Why sell tickets for flights that are impossible to connect to? It makes no sense. I was flying with my mother who was not given access to any disability services due to the lack of support from Phillipines Airlines staff or terminal transfer services. My baggage was damaged upon collection and I was informed that they do not take responsibility. I will never be flying with this airline again and cannot express the disappointment of this travel experience due to Phillipines Airlines. 10/10 would NOT RECOMMEND to anyone ever. I hope at least one person reads this and does not need to go through the horrific process that I did.
August 4, 2024
Unprompted review
Reply from Philippine Airlines
Hi E Kiz. We are truly sorry to hear about your distressing experience between Sydney and Istanbul. Your feedback is invaluable to us as it helps us identify areas where we can improve our services.
We understand the complexities involved in transferring between terminals, including baggage handling and immigration procedures. We understand that navigating different airport terminals in Manila can be challenging and time-consuming. While we currently operate from separate terminals, we recognize the impact this has on our passengers and are continuously evaluating ways to improve the transfer process.
Regarding your mother’s specific needs, we apologize for any difficulties encountered. Philippine Airlines is dedicated to providing assistance to all passengers, particularly those with disabilities. We will review our procedures to ensure that appropriate support is consistently provided.
We regret the damage to your baggage and encourage you to file a report for investigation. You may visit our Baggage Help Page for more information on how to proceed:
https://www.philippineairlines.com/before-you-fly/baggage-information/baggage-help-page
We hope to regain your confidence in us on your future travels, E Kiz.
Worst airline i have ever flown in 35…
Worst airline i have ever flown in 35 years
We were robbed by baggage handlers in Cebu 20/07 and Busuanga 24/07. On the 24/07/2024 we had the audacity to lodge a complaint about this. Outcome was on returning to Australia on the 27th they lied about our seating allocation and ensured my luggage didnt return with me and was delayed 48 hours.
items stolen include powerpoint converters, charger, underwear, shorts, t-shirts and prescription medication
10/08 appreciate the response but I had already provided relevant information on the 24/07 and was advised it would be referred but nothing has happened
I have no faith that the airline will do anything
Via my name you will have access to flight details
July 27, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Customer. Our sincerest apologies for the inconvenience caused by the missing items from your checked baggage on your recent flights from Cebu and Busuanga to Australia.
We want to assure you that we are committed to providing a safe and secure travel experience for all our passengers.
To investigate this issue thoroughly and explore potential solutions, we would need more details about your experience. You may reach out to us through any of these convenient channels:
X: https://x.com/flyPAL
Instagram: https://www.instagram.com/flypal
Customer Feedback: https://www.philippineairlines.com/en/about-us/contact-us/customer-feedback
When you contact us, please include your booking reference number and a detailed description of the events that transpired. Specifically, we would appreciate details about:
- The missing items from your checked baggage
- Any reports you filed at the Cebu and Busuanga airports
Our team will then be able to investigate your case thoroughly and explore options to assist you. We are committed to resolving this issue for you and ensuring a more positive experience with Philippine Airlines in the future.
one of the worst company ever
one of the worst company ever. 4 flights 1 canceled and 3 delayed. 100% of insucces, a world record
July 6, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Lucs. We understand your frustration with the flight disruptions you experienced. We apologize for the inconvenience caused by the cancellation and delays of your four flights.
We value your time and understand the impact this has had on your travel plans. To better understand the situation and assist you appropriately, we kindly request you to provide more details about your flights.
You may reach out to us through any of the following channels:
X: https://x.com/flyPAL
Instagram: https://www.instagram.com/flypal
Customer Feedback: https://www.philippineairlines.com/en/about-us/contact-us/customer-feedback
Please include your booking reference number and the flight details for our team to investigate. We are committed to resolving this issue and ensuring a smoother travel experience for you in the future.
Thank you for your understanding and cooperation.
Terrible communication and service.
Terrible communication and service.
We bought a ticket with Phillipine airlines from Brunei to Cebu. We knew the first flight was operated by Royal Brunei Airlines. But they couldn't even check us in the whole way. They could not communicate the two
terminals couldn't even speak to each other.
No service..only one guy named Phillip was brave and helped us reach the plane..even though we had been mistreated, they suddenly ask us extra fee for the suitcases their so called partner Royal Brunei Airlines had arrived. They say it's Royal Brunei's fault. We don't buy that. Our advice for Phillipine airlines are. 1 don't cooperate with Royal Brunei Airlines if you don't speak together 2. Teach your staff to communicate between the two terminals and don't sell tickets which are impossible to make connecting flights if you are not willing to make the services and organize it
July 11, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Andreas. We understand your frustration regarding the communication and service issues you encountered during your recent travel from Brunei to Cebu. We appreciate you bringing this to our attention.
We want to assure you that we take all passenger concerns seriously. It's important to us that your travel experience is smooth and enjoyable.
To better understand what happened and assist you further, we would like to gather more details about your experience. You can reach out to us through any of these convenient channels:
X: https://x.com/flyPAL
Instagram: https://www.instagram.com/flypal
Customer Feedback: https://www.philippineairlines.com/en/about-us/contact-us/customer-feedback
Whichever channel you choose, please include your booking reference number and a detailed description of the events that transpired. This will allow us to investigate your case thoroughly. Thank you.
Staff is OK but Airbus321 they have
Staff is OK but Airbus321 they have only one toilet for 1st class and 2 for the other 200+. Who orders a plane like this? Seats are discount airline quality. Fly a true discount like Cebu. You won't feel so ripped off.
June 26, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Greg. We're truly sorry to hear your disappointment regarding the availability of restrooms on our aircraft and the quality of seats. We aim to provide our passengers with a comfortable journey and we regret to learn of your feedback. Rest assured, we'll have them forwarded to the relevant offices for their attention and assessment. Thank you for taking the time to bring this matter to our attention.
The worst experience with an unethical company.
I celebrated my 40th Birthday in the Philippines and because of this special day I opted to spend a lot on Business class. Unfortunately their business class was absolutely terrible. While the food was mediocre the real issue was my seat. The seat was broken and if you tried to recline the bottom half that holds your legs up would collapse making your back bend and therefore making it impossible to recline. I basically had an economy seat. After, I reached out to the airline over 8 times, literally. Every single time I was promised by a manager that someone would reach out to me but it only happened on after the 8th attempt. Fast forward, the only thing they offered me was miles and no monetary refund. I will probably take them to small claims as there have been others rewarded money from litigation for this very same thing.
December 2, 2023
Unprompted review
Reply from Philippine Airlines
Hi, Neil. We are truly sorry to hear that we have let you down on your flight with us, especially given that it was your birthday trip. We understand how disappointing it is to have a defective seat on a long haul flight and we sincerely apologize that this has detracted from your travel experience.
We have noted that you have reached out to us via email under case 00189608 and we will request for a follow-up from your handling officer regarding this. Kindly wait for further communication via email. Thank you for your understanding, and once again, we apologize for any discomfort and inconvenience caused.
My cousin is in Vietnam
My cousin is in Vietnam
The first flight from Ho Chi Minh City on June 5, 2024 to Manila departed on time while the next flight from Manila on June 5, 2024 to Lax International Airport departed in delay 48 minutes
June 4, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Le Kevin. We apologize for any inconvenience caused by the flight disruption. While we strive to provide a smooth travel experience, there are times when circumstances beyond our control, such as severe weather conditions, aircraft maintenance issues, or unexpected operational challenges, that can lead to flight delays or cancellations. We regret any inconvenience caused and appreciate your kind understanding as our passengers' safety remains our utmost priority.
Rest assured, we are continuously working to minimize these inconveniences and to ensure that our passengers reach their destination safely. Your patience is greatly appreciated. Thank you.
Cancelled return flights Manila to…
Cancelled return flights Manila to Sydney then they shuffle passengers on different flights to save money we were a group of 4 seniors returning on 3 different dates thankfully IATA are looking into the way airlines are conducting their business Qantas have already been fined for selling tickets on flights they knew would be cancelled
We had only an email saying to of our party had their flights changed on a different date so the other 2 thought we were on the original return dates the only reason we rated 3 stars is because of Leslie Azagra from Philippines Airline ticket office in Makati sorted out return dates so we all travel together as she informed us our original return flight was cancelled which we did not know big shout out for her service Ian & Clarita Barry
April 26, 2024
Unprompted review
Reply from Philippine Airlines
Hi there, Ian & Clarita! We totally get how frustrating flight disruptions can be, and we're truly sorry for any hassle you had to deal with. We do our best to keep our flights on schedule, but your safety is our utmost priority. Thus, due to safety or operational reasons, we sometimes have to make adjustments to our flight schedules.
Rest assured, our team is actively working to keep these disruptions to a minimum and to provide necessary support to affected passengers. Thus, we're glad to hear that Ms. Leslie was able to assist you in rebooking your flights so that all of you can travel together.
Once again, we apologize for the inconvenience caused by the said flight disruption, Ian & Clarita. We hope that you'll give us another chance to welcome you aboard one of our flights in the future and provide you with the exceptional service you deserve.
I haven't actually flown with them yet
I haven't actually flown with them yet. My flight - which was meant to have left 2 hours ago - has been rescheduled 5 times in a few weeks. They say it was because of mechanical issues which I totally understand but surely they could have used another plane. Assuming it doesn't get rescheduled again, by the time I actually get on the plane it will have been delayed by 27 hours.
April 23, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Marc-Austin. We sincerely apologize for the multiple schedule changes of your flight. We know how important it is to arrive at your destination on time and we understand how frustrating it can be to have your plans disrupted. Please accept our sincerest apologies for the inconvenience.
We make every effort to uphold our on-time performance, but the safety and well-being of our passengers is always our top priority. Thus, there are instances when we have to disrupt the flight due to safety or operational concerns. Please be assured that our crew is doing everything they can to minimize these disruptions and to ensure that you reach your destination safely.
Thank you for your patience and understanding.
Still waiting!
Unfortunately very similar experiences to others mentioned on here.
Flights changed or cancelled, followed by very difficult interactions and non-response to refund requests.
I urge everyone to avoid this airline while I still await my refund (which is due to the airline changing both outgoing and incoming flights by over 24 hours!).
April 20, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Mr Burt. Please allow us to extend our sincere apologies for the disruption to your travel plans caused by the flight disruptions and for the additional inconvenience caused by the delay in responding to your refund request.
Flight disruptions are sometimes unavoidable due to various factors beyond our control, such as weather conditions, technical issues, or airspace restrictions. We hope for your kind understanding as your safety remains our utmost priority.
Regarding your refund request, we recognize that this has taken some time, and we sincerely apologize for the long processing time many of you have experienced. May we kindly request that you reach out to us through our available channels: https://bit.ly/3V4FiCk or use our PAL Help Page: https://pal.my.site.com/ so we can check on the status of your refund?
Thank you very much and we hope to hear from you.
Philippine Airlines almost ruined our wedding!
Unfortunately, we've received absolutely terrible service from Philippine Airlines and definitely will not book with them again. We booked flights from London -> Manila with them for a large wedding party of 9 people. Having had the flights booked for 18 months, Philippine Airlines cancelled the flight just a few weeks before we were due to fly. It was such a huge problem for us, as this flight cancellation jeopardised our entire wedding. After contacting our booking agents, several alternative flights were suggested to Philippine Airlines, all of which were declined by the airline with no reason given. After several back and forths with this, I contacted Philippine Airlines directly. This led to a long-winded episode of explaining and re-explaining the problem to a host of uninterested customer service agents, eventually taking up over 5 hours of my time on phone calls. Each of the alternative flights were declined for a variety of unconvincing reasons, which I suspect masked the real reason that the airline would lose money actually providing the service that we paid them for. Eventually we were forced to refund the flights and rebook with another airline, losing out on literally thousands on pounds due to the increased costs between when we booked and when Philippine Airlines cancelled the flight at the last minute. I'm now going through the process of claiming compensation from Philippine Airlines, to which they have stopped answering e-mails. Phoning is also difficult, as it's always being referred to "another department" who, as customers, we cannot contact directly. Booking with this airline is a huge risk, so please consider other options before making your booking. Learn from our mistakes.
April 1, 2024
Unprompted review
Reply from Philippine Airlines
Hi, Ben. We sincerely apologize for the multiple issues you encountered during your flight with us. We understand that our service fell short of your expectations, and we deeply regret any inconvenience and frustration this may have caused you.
Regarding the changes to your flight, we understand that these can be inconvenient, especially since you are travelling for your wedding and we sincerely apologize for any inconvenience caused because of the changes in your flight schedule.
Allow us to apologize as well for letting you down on the service provided when you reached out through our hotlines and via email. We assure you that your reported experience was already forwarded to the relevant offices for their attention and service enhancement.
We have also requested for a follow-up on your email with reference under 00573955. Thus, please wait for further communication from your handling officer. Thank you and once again, we're truly sorry for the inconvenience that this has caused.
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