Phoenix Ultrasound Reviews 

394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the welcoming staff are extremely professional, patient, and explain medical procedures thoroughly during all appointments. Consumers also highly appreciate the exceptionally quick booking process, convenient online scheduling options, and remarkably fast delivery of detailed scan results. However, some reviewers noted occasional communication hurdles when trying to obtain exact answers to specific medical questions. A small number of people also experienced minor issues with email replies or encountered brief waiting periods before being seen. Despite these isolated drawbacks regarding follow-up communications, the overall sentiment remains overwhelmingly positive and reassuring for visitors.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their exceptional professionalism and... See more

Service

Customers consistently note positive experiences with service, highlighting the smooth booking process and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the professional, friendly, and reassuring... See more

Booking process

People report high satisfaction with the booking process, highlighting how smooth and straightforward it is... See more

Response time

Reviewers express great satisfaction with the fast response time and quick delivery of results. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an upper abdominal ultrasound scan last Friday. My husband has used this company a few times, and has always been positive about the service they provide. I can also confirm that I had a very... See more

Rated 5 out of 5 stars

Very quick turnaround from initial phone call to an ultrasound in Banstead and then an email with all photos and full details of all issues. Very professional and parking was easy. Will certainly s... See more

Rated 5 out of 5 stars

Relaxed experience, very well taken care of. Sonographer Elham was fantastic. Explained next steps for me and took the time to answer my husband's questions on the phone. Report received quickly with... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic again as I just love the service they provide. This time I had the most wonderful gentleman do my scan - so thorough and wonderfully caring. He suggested a second scan and I’m gla... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Phoenix Ultrasound Clinic is a trusted private ultrasound clinic in the UK, offering a full range of high-quality diagnostic ultrasound scans in a comfortable, patient-focused environment. We specialise in: - Pregnancy Scans (including early pregnancy, gender, growth, and wellbeing scans) - Women’s Health Scans (pelvic, abdominal, breast, and fertility assessments) - Men’s Health Scans (abdominal, prostate, testicular, and urinary system evaluations) - Vascular Doppler Scans (including DVT, carotid artery, and peripheral vascular assessments) - MSK (Musculoskeletal) Scans for joint, tendon, and soft tissue issues - Shear Wave Elastography for advanced liver and tissue stiffness evaluation Our team of highly experienced sonographers and clinicians use the latest ultrasound technology to deliver fast, accurate, and reliable results — often with same-day appointments and reports. At Phoenix Ultrasound, we are committed to providing clear answers and peace of mind with every scan, ensuring all patients are treated with care, respect, and professionalism.


Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(394)

391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I booked in for a mri

I booked in for a mri. The staff were lovely, very reassuring. And the results were sent straight to my email. Fantastic!!!

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

I highly rate this company

I had an upper abdominal ultrasound scan last Friday. My husband has used this company a few times, and has always been positive about the service they provide. I can also confirm that I had a very positive experience. The radiographer, Elham, was very thorough and explained what she saw at each stage of the scan. I was impressed by her detailed medical knowledge. She also wrote a comprehensive report which will help when I see my GP.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

I booked for a 12 week scan after my…

I booked for a 12 week scan after my NHS appointment was cancelled.
I was able to book the same day and was seen immediately. The sanogropher was very kind and pleasant lady, she explained everything clearly and with care. During the the scan my baby was reluctant to move, she very kindly adviced me to eat something sweet and waited until I came back which I really appreciated.
After the scan, I was presented with a 2 sweet gifts which I was not expecting - a photo frame and a keyring both with the images there! Loved this little surprise.
In the same day, I received many images of the baby via email and a full report. Highly recommend and would use again if needed. Thank you for being so professional guys
BW
Meena

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Quick appointment. Friendly staff. Quick results explained clearly by staff.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great sonography clinic

The staff at the reception was very receptive and helpful. I was able to Ben seen earlier than expected, and the sonography technician was in incredibly professional and reassuring.

September 8, 2026

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