Phoenix Ultrasound Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and welcoming staff who thoroughly explain medical procedures and ensure patients feel completely comfortable during visits. The booking process is described as extremely straightforward and easy, allowing people to secure prompt or even same-day appointments without any hassle. Furthermore, the overall service is exceptionally efficient, featuring rapid delivery of comprehensive reports and digital images directly to patients and their medical practitioners. However, some people mentioned experiencing occasional communication hurdles or minor waiting times before getting exact answers or being seen for their scheduled appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing them as exceptionally professional,... See more

Service

Users describe positive interactions with service, highlighting a very quick turnaround from initial phone... See more

User experience

Clients share positive opinions on user experience, highlighting professional and welcoming staff who put... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how smooth and... See more

Response time

Consumers find response time to be exceptionally positive, with fast follow-up enquiries and results... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick turnaround from initial phone call to an ultrasound in Banstead and then an email with all photos and full details of all issues. Very professional and parking was easy. Will certainly s... See more

Rated 5 out of 5 stars

I attended ultrasound scanning in C. London clinic. Gwen is absolutely professional. She explained every observation during scanning and is very patient in answering my questions. She gave advices to... See more

Rated 5 out of 5 stars

Relaxed experience, very well taken care of. Sonographer Elham was fantastic. Explained next steps for me and took the time to answer my husband's questions on the phone. Report received quickly with... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic again as I just love the service they provide. This time I had the most wonderful gentleman do my scan - so thorough and wonderfully caring. He suggested a second scan and I’m gla... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Phoenix Ultrasound Clinic is a trusted private ultrasound clinic in the UK, offering a full range of high-quality diagnostic ultrasound scans in a comfortable, patient-focused environment. We specialise in: - Pregnancy Scans (including early pregnancy, gender, growth, and wellbeing scans) - Women’s Health Scans (pelvic, abdominal, breast, and fertility assessments) - Men’s Health Scans (abdominal, prostate, testicular, and urinary system evaluations) - Vascular Doppler Scans (including DVT, carotid artery, and peripheral vascular assessments) - MSK (Musculoskeletal) Scans for joint, tendon, and soft tissue issues - Shear Wave Elastography for advanced liver and tissue stiffness evaluation Our team of highly experienced sonographers and clinicians use the latest ultrasound technology to deliver fast, accurate, and reliable results — often with same-day appointments and reports. At Phoenix Ultrasound, we are committed to providing clear answers and peace of mind with every scan, ensuring all patients are treated with care, respect, and professionalism.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(382)

379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful. Quick appointment. Friendly staff. Quick results explained clearly by staff.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great sonography clinic

The staff at the reception was very receptive and helpful. I was able to Ben seen earlier than expected, and the sonography technician was in incredibly professional and reassuring.

September 8, 2026
Rated 5 out of 5 stars

I had a wonderful experience here for…

I had a wonderful experience here for my ultrasound. The staff were incredibly attentive and made me feel so comfortable throughout the entire appointment. I will definitely go back in the future and highly recommend them!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used private health care. I found a lump in my left nipple and went to my GP. I got an appointment with them the same day and they referred me to the one breast clinic. However, it was going to be a 2 week wait and I was was extremely anxious. I contacted Phoenix and was able to arrange an ultrasound that day at a time of my convenience. I really did not know what to expect but I found the service and staff very professional and have no complaints. It was easy to access as it is near a main station and I was already familiar with the area. The radiologist/sona communicated throughout the ultrasound and explained what they observed. Despite the results being reassuring they still advised me to have the mammography. I found this helpful as I could not afford to go private for any further treatment. They also made me aware that other tests are also vital as part of breast evaluation. The ultrasound gave me a degree of reassurance in the interim whilst waiting to attend One Stop Breast Clinic shortly.

September 3, 2026
Rated 5 out of 5 stars

Good experience

I attended ultrasound scanning in C. London clinic. Gwen is absolutely professional. She explained every observation during scanning and is very patient in answering my questions. She gave advices to me as well during the procedure when she found any abnormalities. Images and report were provided on the same day of procedure. Receptionist is friendly. Follow-up enquiries were handled very quickly. Very efficient.
Booking of procedure on website is easy.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick turnaround from initial…

Very quick turnaround from initial phone call to an ultrasound in Banstead and then an email with all photos and full details of all issues.
Very professional and parking was easy.
Will certainly save the details for future use should I ever need the service again and will certainly recommend to others.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience

I had a very good experience, very professional and they were extremely patient with all my questions!
I would recommend Phoenix Ultrasound.

August 30, 2026
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you so much for your lovely review.
We’re especially grateful for your recommendation and pleased that you felt so well looked after during your appointment.
Your kind words mean a great deal to the team.

Rated 5 out of 5 stars

Very professional service and on a…

Very professional service and on a Sunday.

August 30, 2026
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you for your kind review.
We’re delighted you were pleased with the service, and we’re glad we could accommodate you on a Sunday.
Thank you for choosing Phoenix Ultrasound!

Rated 5 out of 5 stars

No need for referral

No need for referral, self-referral same day appointment, no waiting time, high quality examination, detailed report same evening. I would recommend this service to everyone who was failed by the NHS

August 22, 2026
Unprompted review
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you for your kind review.
We’re delighted we could offer you a convenient and efficient service when you needed it.
We really appreciate your recommendation and your support for Phoenix Ultrasound.

Rated 5 out of 5 stars

The staff were very kind and friendly

The staff were very kind and friendly. The service was excellent as well. The doctor who performed my scan was very polite and humble. Thank you so much from the bottom of my heart for your excellent services.

August 30, 2026
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you so much for your lovely review. We’re delighted to hear that you found our team kind, friendly and professional. Your kind words mean a great deal to everyone at Phoenix Ultrasound, and we hope to welcome you again whenever you need us.

Rated 5 out of 5 stars

Great communication and a lovely…

Great communication and a lovely experienced sonographer who explained everything as she went on. Clean facilities and very quick results.

August 30, 2026
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you for your wonderful review. We’re so pleased to hear you were happy with the communication, our sonographer and the facilities. It’s great to know you received clear explanations and your results quickly. Thank you for choosing Phoenix Ultrasound!

Rated 4 out of 5 stars

Would have given 5*

Would have given 5*, however, the clinic cancelled my original scheduled appointment last minute.

The clinician was very professional and images/report was emailed to me within the hour after procedure.

Would definitely use again.

August 29, 2026
Unprompted review
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you for your honest review.
We’re sorry again that your original appointment had to be cancelled at short notice. Unfortunately, the sonographer scheduled for your appointment became unwell unexpectedly, and despite our efforts, we were unable to arrange a suitable replacement in time.
We really appreciate your understanding and are pleased to hear you were happy with the clinician, your scan and the quick turnaround of your report and images.
We look forward to welcoming you back to Phoenix Ultrasound in the future.

Rated 5 out of 5 stars

Lovely doctor

Lovely doctor
Very in depth
Good overall experience

August 29, 2026
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you for your lovely review.
We’re delighted to hear you had a positive experience and found the scan thorough and informative.
Your kind words are greatly appreciated by the team at Phoenix Ultrasound.

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