Phoenix Ultrasound Reviews 

384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and welcoming staff who thoroughly explain medical procedures and ensure patients feel completely comfortable during visits. The booking process is described as extremely straightforward and easy, allowing people to secure prompt or even same-day appointments without any hassle. Furthermore, the overall service is exceptionally efficient, featuring rapid delivery of comprehensive reports and digital images directly to patients and their medical practitioners. However, some people mentioned experiencing occasional communication hurdles or minor waiting times before getting exact answers or being seen for their scheduled appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing them as exceptionally professional,... See more

Service

Users describe positive interactions with service, highlighting a very quick turnaround from initial phone... See more

User experience

Clients share positive opinions on user experience, highlighting professional and welcoming staff who put... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how smooth and... See more

Response time

Consumers find response time to be exceptionally positive, with fast follow-up enquiries and results... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick turnaround from initial phone call to an ultrasound in Banstead and then an email with all photos and full details of all issues. Very professional and parking was easy. Will certainly s... See more

Rated 5 out of 5 stars

I attended ultrasound scanning in C. London clinic. Gwen is absolutely professional. She explained every observation during scanning and is very patient in answering my questions. She gave advices to... See more

Rated 5 out of 5 stars

Relaxed experience, very well taken care of. Sonographer Elham was fantastic. Explained next steps for me and took the time to answer my husband's questions on the phone. Report received quickly with... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic again as I just love the service they provide. This time I had the most wonderful gentleman do my scan - so thorough and wonderfully caring. He suggested a second scan and I’m gla... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Phoenix Ultrasound Clinic is a trusted private ultrasound clinic in the UK, offering a full range of high-quality diagnostic ultrasound scans in a comfortable, patient-focused environment. We specialise in: - Pregnancy Scans (including early pregnancy, gender, growth, and wellbeing scans) - Women’s Health Scans (pelvic, abdominal, breast, and fertility assessments) - Men’s Health Scans (abdominal, prostate, testicular, and urinary system evaluations) - Vascular Doppler Scans (including DVT, carotid artery, and peripheral vascular assessments) - MSK (Musculoskeletal) Scans for joint, tendon, and soft tissue issues - Shear Wave Elastography for advanced liver and tissue stiffness evaluation Our team of highly experienced sonographers and clinicians use the latest ultrasound technology to deliver fast, accurate, and reliable results — often with same-day appointments and reports. At Phoenix Ultrasound, we are committed to providing clear answers and peace of mind with every scan, ensuring all patients are treated with care, respect, and professionalism.


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(384)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Easy to book and get appointment quickly. Professional and kind staff. Thorough ultrasound examination which was explained well. I received the report within hours of my visit, which I was able to give to my GP for a fast track referral.
Thank you :)

July 29, 2026
Unprompted review
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Reply from Phoenix Ultrasound

Thank you so much for your lovely review.
We’re really pleased we could arrange your appointment quickly and that you felt comfortable and well looked after throughout.
It’s especially good to hear that receiving your report promptly helped you move things forward with your GP.
Wishing you all the very best.

Rated 5 out of 5 stars

Great

Swift, professional, reassuring

July 29, 2026
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you very much for your kind review.
Wishing you all the very best.

Rated 5 out of 5 stars

Fast and efficient service from beginning to end…

Following high levels of cholesterol over the last 10 years ranging from 5 to 5.9 I decided to get a CIMT test ultrasound to establish whether or not there was evidence of heart disease. High cholesterol levels are not the only source of evidence of heart disease therefore a CIMT test and Doppler test are imperative before you go down the route of statins. The booking was done over the phone and I managed to get a same-day appointment at The Central london clinic. It is literally a five minute walk from Chancery Lane. My sonographer Gwen was thorough and professional, calm and efficient. She reassured me and spoke throughout the scan, which is a great touch. I’m pleased to say the results were clear and so I won’t be going down the route of statins. I think these tests should be made available on the NHS as cholesterol testing in its own is not enough. I managed to get an offer for both the Doppler test which measures the arterial thickness as well as the CIMT ultrasound for £245. My results were delivered via encrypted email within less than 24 hours. The admin staff from booking were excellent and efficient and followed up with a courtesy call as I had queried whether or not there were any more cardiology tests available to establish the onset of heart disease. No complaints and definitely recommend.

July 27, 2026
Unprompted review
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Reply from Phoenix Ultrasound

Thank you so much for taking the time to share such a detailed review.
We’re delighted that Gwen and the team looked after you so well, and that you felt reassured throughout your appointment.
It’s wonderful to hear that your results gave you some peace of mind, and we’re pleased we could help you get the information you were looking for.
Wishing you continued good health and all the very best.

Rated 5 out of 5 stars

polite and welcoming

polite and welcoming, proffesional. after having echocardiogram in hospital, this seemed a lot longer. I never felt rushed. If you can afford it, it's worth it

July 26, 2026
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Reply from Phoenix Ultrasound

Thank you very much for taking the time to share your experience.
It’s lovely to know you felt the examination was thorough and worthwhile.
Wishing you all the very best.

Rated 5 out of 5 stars

Very good service

Very good service

July 23, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We really appreciate you taking the time to share your feedback.
Wishing you all the very best.

Rated 5 out of 5 stars

Very thorough and detailed

Very thorough and detailed. Thanks for the support

July 22, 2026
Unprompted review
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Reply from Phoenix Ultrasound

Thank you very much for your kind words.
We’re so pleased we could provide the support you needed.
Wishing you all the very best.

Rated 5 out of 5 stars

Very good staff and excellent doctor.

Very good staff and excellent doctor.
Timing and attitude was the best i ve seen in London

July 22, 2026
Unprompted review
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Reply from Phoenix Ultrasound

Thank you very much for your lovely review.
We’re so pleased you had such a positive experience with the team.
Your kind words mean a great deal to us.
Wishing you all the very best.

Rated 5 out of 5 stars

Excellent service from Phoenix…

Excellent service from Phoenix Ultrasound. A friendly welcome, the scan was thorough and very well-explained in a simple manner so that I could understand easily. The follow up report came two hours later. Thank you.

July 19, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We’re so pleased you felt comfortable and that everything was explained clearly during your scan.
It’s lovely to know you were happy with both the care you received and how quickly your report followed.
Thank you for choosing Phoenix Ultrasound, and wishing you all the very best.

Rated 5 out of 5 stars

It was easy to book an appointment and…

It was easy to book an appointment and the results came back quick.

July 19, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We’re pleased we could make the whole process simple and straightforward for you.
It’s lovely to know you received your results so quickly.
Wishing you all the very best.

Rated 5 out of 5 stars

Fantastic experience!

I had a truly fantastic experience with Phoenix Ultrasound. They managed to find me an appointment on very short notice, accommodating my urgent need. The staff proved to be extraordinarily professional, competent, and attentive to every detail. In addition to their great efficiency, I highly appreciated the kindness and empathy with which I was welcomed and assisted. I highly recommend this facility to anyone looking for a prompt and top-tier service. Thank you again!

July 19, 2026
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Reply from Phoenix Ultrasound

Thank you so much for such a thoughtful review.
We’re really pleased we could help you at short notice and that you felt supported throughout your visit.
Your kind words about the team mean a great deal to us.
Wishing you all the very best.

Rated 5 out of 5 stars

The scans were conducted well

The scans were conducted well. Thanks to the Radiographer.

July 16, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We’re pleased to hear you were happy with your scan and the care you received.
We’ll be sure to pass your thanks on to the team.
Wishing you all the very best.

Rated 5 out of 5 stars

Very smooth service.

Easy to book. Hassle free. Very smooth service.

July 12, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
It’s always lovely to know when we’ve made the process easy from start to finish.
Wishing you all the very best.

Rated 5 out of 5 stars

Great Service

June 30, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We really appreciate you taking the time to leave us your feedback.
Wishing you all the very best.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with my ultrasound appointment. I was seen straight away, which I really appreciated. The sonographer was professional, kind and reassuring throughout the appointment. She made me feel comfortable and explained everything clearly, which helped put me at ease. I was very happy with the service and would highly recommend.

July 17, 2026
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Reply from Phoenix Ultrasound

Thank you so much for your lovely review.
We’re very pleased to know that you felt comfortable and at ease throughout your appointment.
Your kind words about our sonographer are greatly appreciated, and we’ll be sure to pass them on.
Wishing you all the very best.

Rated 5 out of 5 stars

Ultrasound examination Banstead

Excellent service from booking to results. Appointment ran on time. Efficient and knowledgeable sonographer. Results available within 1 day with downloadable images for viewing with healthcare provider. Highly recommended

July 12, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We’re delighted that you had such a positive experience at our Banstead clinic and that you were happy with the care and service you received.
We really appreciate your recommendation.
Wishing you all the very best.

Rated 5 out of 5 stars

Heart and Vascular Ultrasound.

I would like to express my sincere appreciation and gratitude to everyone at Phoenix Ultrasound Clinic for the outstanding care and professionalism I received during my heart and vascular ultrasound appointments.

From the moment I arrived, I was treated with kindness, respect, and genuine compassion. The staff were welcoming and reassuring, helping me feel comfortable and at ease throughout the entire process. The sonographers and healthcare professionals demonstrated exceptional professionalism, taking the time to explain procedures clearly and answer any questions I had with patience and understanding.

Their caring attitude and attention to detail made what could have been a stressful experience much more manageable. I truly felt that my wellbeing was their priority, and I am very grateful for the support and reassurance they provided.

Thank you to the entire team at Phoenix Ultrasound Clinic for your excellent service, expertise, and compassionate care. I would not hesitate to recommend your clinic to others seeking high-quality diagnostic care.
Dennis Benn

July 11, 2026
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Reply from Phoenix Ultrasound

Thank you so much, Dennis, for such a thoughtful and heartfelt review.
It means a great deal to know that you felt comfortable, supported and genuinely cared for throughout your appointments.
We’ll be sure to share your kind words with the whole team, as I’m sure they will mean a lot to everyone.
Wishing you all the very best.

Rated 5 out of 5 stars

Had a brilliant experience

Had a brilliant experience! I called in to get an appointment and they booked me in the very next day, staff were all very lovely and competent, and I received the results via email within 12 hours.

July 9, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We’re so pleased we could arrange your appointment so quickly and that everything went smoothly from start to finish.
It’s lovely to know you were happy with the team and the prompt delivery of your results.
Wishing you all the very best.

Rated 5 out of 5 stars

Great staff great price

Great staff great price

July 5, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We’re really pleased you were happy with both the team and the value for money.
We truly appreciate you taking the time to share your experience.
Wishing you all the very best.

Rated 5 out of 5 stars

Prompt results

I contacted Phoenix for an echocardiogram. The booking process went smoothly and I had an appointment within two days. The echocardiogram was conducted thoroughly and the results were received the same day.

July 5, 2026
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Reply from Phoenix Ultrasound

Thank you very much for your kind review.
It’s always nice to know everything went smoothly from booking through to receiving your results.
Wishing you all the very best.

Rated 5 out of 5 stars

Fast, efficient service.

Good service, fast and efficient. Report came through the same day. Very competent service.

July 5, 2026
Phoenix Ultrasound logo

Reply from Phoenix Ultrasound

Thank you very much for your kind review.
We’re pleased you were happy with the service and the quick turnaround of your report.
Your feedback is greatly appreciated.
Wishing you all the very best.

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