Phoenix Life Reviews 

Poor return on investment presumably due to high charges.
Painful experience cashing in my pension.
Had to wait 9 days for a letter to be sent out before I could ask take my money out.
I was told once the letter arrived I would be able to cash in my pension because it was under £30k. This was not the case. I had to phone back then had a 30 minute conversation to make sure I was making the right decision, then told there was a 2 week cooling off period and then 3-5 days before the money would reach my account. The whole process took a month. Tax was taken out but no statement sent with a breakdown of the amount of tax taken.

Good service

Phoenix delayed the transfer of my pension fund at every opportunity.
The only reason that things moved along at any pace is because I phoned customer services at least once a week.
The only reason I've given 2 stars is because the customer services personnel where always polite and helpful and willing to make an effort to move things along.
it's thanks to them that the transfer didn't take many weeks longer.

Very helpful. Easy to do.

Had pension pack sent out in June.
Rang on the 7th September, when I had retired to be told I would receive a call back in 5 to 7 days from customerservice. No phone call.
Rang today to be told that customer service were busy and that I would have to start again meaning I have to wait another 5 to 7 days. Apparently they are very busy!! Ombudsman next, I think you forget it is our money.

What a palarver trying to get paid out on a pension. 3 times i had to ring as they said all paperwork had been emailed and posted, when it hadn't. Had to ask for a manager to complain, which i didn't get to speak to as none available, to try and get somewere. Lad i spoke to bless him sorted it all out after nearly an hour on the phone, he should be made a manager, doing there job for them.

Good service

I Got the answer in short time enabling me to decide direction, thank you for the efforts over the years.

Company service is excellent, you will be looked after. Everything is explained. Customer service and care staff are very helpful.

I have been investing with your company (and it's predecessors) for over 40 years. Each time I call for information you are always very polite, helpful and efficient. Everything one needs. I wish this could be said of your Wealth Management division, where my experience was unfortunate enough I had to complain. But, for you, keep doing as you are.

Spent ages on the phone linked to sharing my marriage certificate, got a letter today as though such a conversation never happened.
I uploaded my marriage certificate to the email address I was given.
Since March I have gone round in circles

Nearly impossible to get to actually speak to someone. Eventually I was promised a call-back within 72 hours. Did not happen. I had to phone back again to try to get to speak to someone. The excuse was, "We're very busy". Well, employ some more staff!

Very helpfull and knowledgable,no fuss and sorted straight away

We are still waiting for the out come of our enquiry