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Phoenix Motorcycle Training Reviews 

9,379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,124 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff and instructors for their helpfulness, patience, and extensive knowledge. People frequently highlight the clear, comprehensive instructions and a supportive learning environment that builds confidence. Many found the overall service outstanding, making the experience enjoyable and stress-free, often leading to successful first-time passes. Instructors are genuinely caring, going above and beyond to ensure students become safe riders, supported by top-of-the-range bikes and well-organized training. Reviewers appreciate the positive atmosphere, feeling at ease and supported throughout their training journey, even when initially nervous.

What people talk about most

Staff

People report positive experiences with staff, consistently praising the instructors and office personnel for... See more

User experience

Customers had positive experiences with user experience, consistently praising the well-organized training... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently praising the professionalism, patience,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and appreciation for the... See more

Product

Customers consistently note positive experiences with the product, highlighting the quality and maintenance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 3rd time doing a CBT and whilst the general content was the same I want to highlight Nic MacMillan my instructor. He was clearly experienced and kept the training flowing. Even though he had 3 trai... See more

Company replied

Rated 5 out of 5 stars

Great experience! Ci put me, a very nervous-never been on a bike before-scaredy cat, at ease and explained everything clearly along the way. I left feeling very proud of myself and holding a CBT certi... See more

Company replied

Rated 5 out of 5 stars

It was my first CBT and I found the instructors to be extremely helpful and patient. I was made to feel at ease practicing at the base and during my trip on the roads corrections I needed to make w... See more

Company replied

Rated 5 out of 5 stars

Phoenix Chippenham provide Top Notch Motorcycle Training. I took a DAS course at Chippenham and can't say enough good things about the experience. Lisa on the admin side was on top of bookin... See more

Company replied


Company details

  1. Motorcycle Driving School
  2. Motorcycle Dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170


4.9

Excellent

TrustScore 5 out of 5

9K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(9,379)

1,033 reviews in the last 12 months

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Rated 1 out of 5 stars

The worest training center ever

The worest training center ever
I do not recommended this place if you want your money.

Instructor
Stuff
Policy and terms

June 26, 2026
Phoenix Motorcycle Training logo

Reply from Phoenix Motorcycle Training

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you felt disappointed with your experience, as we aim to provide supportive, professional training for every student.
We’re pleased to see from your instructor’s report that you successfully completed your CBT session and demonstrated solid riding ability—particularly your engagement during training, good road sense, and strong control on the pad. We also appreciate the effort you made in working through some communication challenges over the radio, which is not uncommon as radio technology on bike to bike is not the clearest.
Your comments regarding our instructors, staff, and policies are taken seriously but from your feedback we cannot work out what your issues are, as nothing was highlighted at the time. Please can you contact us directly at bookings@teachmetoride.co.uk with more information as your general comments don’t match that of the vast majority of others.

Once again congratulations on completing your CBT with Phoenix

Rated 5 out of 5 stars

Jon was an absolutely fantastic…

Jon was an absolutely fantastic instructor. Very patient, very encouraging. He was incredibly conscious of the fact we were CBT'ing on the hottest day of the year in 42 degree heat and allowed for lots of water breaks and took the classroom sessions in the shade rather than the hot classroom. Highly recommend Phoenix and Jon for completing your CBT. Hopefully will get him for when I book in for my full license

June 26, 2026
Rated 5 out of 5 stars

They’ll get it done!

Tackled the heatwave during my cbt and lost, came back for a special continuation provided by trainer Ben who was brilliant. Patient, kind and a great attitude, I was in fantastic hands and felt confident. Thanks to the Pheonix office team and Ben for all their incredible support. Don’t pass up the chance to learn with these guys!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good, Dave is a great instructor and a nice person. All was well organised and everything was done meticulously

June 19, 2026
Rated 5 out of 5 stars

Fantastic team

The whole team from the office to the trainers are fantastic. Friendly and easy to talk to and accommodating around dates when making a booking. The trainers all have their own approaches but are consistent with the quality of training and their patience is very helpful for those who might not immediately get to grips with the controls, will be recommending to anyone who tells me they want to get their bike licence!

June 19, 2026
Rated 5 out of 5 stars

Had a great experience

Had a great day with Martin completing my CBT the other day. Despite the insane temperatures on the day Martin and Lee went above and beyond to ensure me and the other lad were comfortable and able to complete the course safely. The experience and professionalism they both show is second to none and make learning enjoyable and easy. Thank you!!

June 24, 2026
Rated 5 out of 5 stars

Amazing Experience!

I had previously wasted time with smaller training providers, so my advice is simple: don’t make the same mistake. If you’re looking for motorcycle training, Phoenix Motorcycle Training is the place to go.

My instructor, Ben, was absolutely fantastic. This was my very first time riding a manual motorcycle, and I couldn’t have asked for a better teacher. He is incredibly patient, enthusiastic, encouraging, and genuinely passionate about teaching. He believes in his students, gives you confidence, and makes you feel capable of succeeding.

The biggest challenge I faced wasn’t the bike, it was the weather! It was an extremely hot day, and because we have to wear full protective gear for safety, I was sweating a lot. Ben noticed whenever we were getting tired or uncomfortable and regularly stopped for short breaks to make sure everyone stayed comfortable, hydrated, and focused. That level of care really stood out.

The training itself was long, thorough, and incredibly educational. Ben didn’t just explain things in a parking area, he made sure we practised everything we learned in real traffic situations. If I made a mistake or didn’t understand something the first time, he never rushed or became frustrated. Instead, he patiently explained it again and again until I got it right. His calm approach made learning enjoyable rather than stressful.

My biggest recommendation is to check the weather before booking your training. Learning a completely new skill is much easier when you’re not dealing with extreme heat or heavy rain. That said, if you’re lucky enough to have an instructor like Ben, he’ll do everything he can to make the experience comfortable, enjoyable, and successful regardless of the conditions.

Overall, this was an outstanding experience, and I would recommend Phoenix Motorcycle Training to anyone without hesitation. Thank you, Ben, for your patience, professionalism, and for making my first experience on a manual motorcycle such a positive and memorable one!

June 25, 2026
Rated 5 out of 5 stars

Super fun day

Super fun day. Was exciting and Nick was a great teacher. Friendly, professional and polite. I have told people this is a great experience even if they are not interested in riding a motorcycle.

June 17, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, would recommend to others...see you in a few months for my full license!

June 22, 2026
Rated 5 out of 5 stars

I completed my CBT yesterday and had a…

I completed my CBT yesterday and had a fantastic experience. The trainer was absolutely amazing—professional, patient, and very supportive throughout the entire day. They explained everything clearly, helped build my confidence, and made sure I understood each part of the training before moving on.

The training was well organised, and the trainer created a relaxed and friendly atmosphere that made learning enjoyable. Thanks to their excellent guidance and encouragement, I felt comfortable and confident throughout the course.

June 21, 2026
Rated 5 out of 5 stars

Thinking about doing your CBT… don’t hesitate just do it

I passed my CBT a couple of weeks ago at Phoenix Leamington Spa, I would thoroughly recommend them to anyone else considering life on two wheels. Martin is an excellent instructor who will impart all his years of motorcycling experience on you to make sure you have a good grasp of the basics to make you safe on the road, it was reassuring to have such an experienced rider to help get to grips with clutch and throttle control, low speed manoeuvres, U turns and emergency stops. To anyone else who’s considering learning to ride I’d say, “go for it” once you are on two wheels the freedom of space and mind is amazing!

May 31, 2026
Rated 5 out of 5 stars

I passed my cbt with Sean and will as…

I passed my cbt with Sean and will as my instructors in the Bristol branch such great guys really informative good at keeping there cool and making it fun definitely coming back to pass my DAS with them if possible!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Two great instructors

Two great instructors. Gave more time till we got things right. and patience with us all. 😬😬😬. I had a grate and passed my CBT.

Thanks guys 👌👌👌👌

June 20, 2026

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