I bought my phomemo M110 label printer from Temu not directly from the manufacturer and paid considerably less than phomemo charge😯 I have bought some labels from both phomemo and compatible o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the concept but the app is very difficult to navigate. Biggest complaint is that the app always tries to get you to sign up for a subscription. There is no way to discern what typeface or forma... See more
Company replied
I love this product but a lot gets lost in translation. It's hard to find good directions for this product line in English. My hint is to design everything on 8.5"x11" with no margins and at least 35p... See more
Company replied
BE AWARE!!! Been using the Print Master app for over 5 years! Now I can no longer recover any of my saved important information addresses! Told by customer support it will now ONLY save your labels fo... See more
Company details
- Printing Equipment and Supplies
- Commercial Printer
- Custom Label Printer
- Office Equipment Supplier
- Office Supply Wholesaler
- Shipping and Mailing Service
Written by the company
Phomemo is a global printing technology brand specializing in portable thermal printers, label makers, shipping label printers, and related printing supplies. Our products are designed to make printing simpler, more convenient, and more accessible for home organization, study, creative projects, small businesses, e-commerce, office work, and travel. We are committed to providing reliable products, intuitive printing experiences, and responsive customer support. Customer feedback is important to us and helps us continuously improve our products and services. Whether you have a question about an order, product setup, printing quality, or after-sales support, the Phomemo team is here to help.
Contact info
100 N HOWARD ST STE R,SPOKANE, 99201-0508, SPOKANE, United States
- support@phomemo.com
- phomemo.com
2.8
Average
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
According to my receipt
According to my receipt, and emails, my shipment was posted on 5/5, ordered 5/3. Still has not moved????
June 2, 2020
Unprompted review
Reply from Phomemo
Hello Mr/Mrs. R Feige
We are sorry to trouble you. Due to the epidemic situation, we cannot give you an accurate logistic information for the moment.
You can trace the logistic information via these links: https://www.17track.net/zh-cn
http://track.4px.com/
If you placed an order on the official website, please offer the last 4 digits to us. Then our colleagues will regularly check, we will contact the logistics center for confirming in a certain time, if there is news, we will notify you in no time.
Please leave your order No. and your product model to us, there will have specialists to answer any of your questions.
E-mail: support@phomemo.com
Find us on Facebook: m.me/PhomemoOfficial
Sincere apology and stay safe!
Cola丨Phomemo team
Advertisement
Not so best
I have wait 2 months when my package arrived at home. The tracking code didn't worked for a couple of weeks. And one of the printing paper was broken.
May 27, 2020
Unprompted review
Reply from Phomemo
Hello Mr/Mrs. Loes
We are sorry to trouble you. It is great to hear that your printer arrived:)
Please leave your order No. and your product model to us, there will have specialists to answer any of your questions.
E-mail: support@phomemo.com
Find us on Facebook: m.me/PhomemoOfficial
Phomemo will give you a new paper roll if it is broken naturally.
Contact support@phomemo.com
Sincere apology and stay safe!
Cola丨Phomemo team
I have still not received my package
I have still not received my package, which I bought in April. It says it got delivered but I haven’t got any information about that.
May 23, 2020
Unprompted review
Reply from Phomemo
Hello Mr/Mrs. Tine
We are so sorry to trouble you. Due to the epidemic situation, we cannot give you an accurate answer to the logistics problem for the moment.
You can track your product via these links: https://www.17track.net/zh-cn
http://track.4px.com/
If you placed an order on the official website, please offer the last 4 digits to us. Then our colleagues will regularly check, we will contact the logistics center for confirming in a certain time, if there is news, we will notify you in no time.
Please leave your order No. and your product model to us, there will have specialists to answer any of your questions.
E-mail: support@phomemo.com
Find us on Facebook: m.me/PhomemoOfficial
Sincere apology
Cola丨Phomemo team
Still waiting for my order....almost 2…
Still waiting for my order....almost 2 months now.
May 22, 2020
Unprompted review
Reply from Phomemo
Hi Mr/Mrs. Cheryl
We are so sorry to trouble you. Due to the epidemic situation, we cannot give you an accurate answer to the logistics problem for the moment.
If you placed an order on the official website, please offer the last 4 digits to us. Then our colleagues will regularly check, we will contact the logistics center for confirming in a certain time, if there is news, we will notify you in no time.
Please leave your order No. and your product model to us, there will have specialists to answer any of your questions.
E-mail: support@phomemo.com
Find us on Facebook: m.me/PhomemoOfficial
Sincere apology
Cola丨Phomemo team
buy from amazon
buy from amazon. i bought from here 3 months ago, (I live in the US) but I still haven't received my order. they said it was dispatched overseas a week ago, but what have they been doing the whole time? i hope this isn't a scam, and if it is, bye bye $70.
May 7, 2020
Unprompted review
Reply from Phomemo
Hi Mr/Mrs. Eunice Rim
We are so sorry to trouble you. Due to the epidemic situation, we cannot give you an accurate answer to the logistics problem for the moment.
If you placed an order on the official website, please offer the last 4 digits to us. Then our colleagues will regularly check, we will contact the logistics center for confirming in a certain time, if there is news, we will notify you in no time.
Please leave your order No. and your product type to us, there will have specialists to answer any of your questions.
E-mail: support@phomemo.com
Find us on Facebook: m.me/PhomemoOfficial
Sincere apology
Cola丨Phomemo team
Advertisement
I really love this little device
I really love this little device. It's portable, and the battery lasts a while. It's so cute and the it functions very well. For what it's worth, the price really isn't that bad. The only con to this device is how expensive the refill rolls are :(
May 3, 2020
Unprompted review
Reply from Phomemo
Hello Mr/Mrs. Popia,
Thanks for your comment! It is our honor to hear that you love the printer.
Your suggestion would be submitted to the relevant:)
Cola丨Phomemo
I can't accurately give a truthful…
I can't accurately give a truthful review of the printer since mine hasn't arrived yet. Ordered on 3/23/20 and last correspondence was on 3/25/20 stating that it was handed over to airline in Hong Kong. Today is 4/13/20 and there is no further info available. I called the phone number on the tracking info and was told it was not a valid number. My review is for the shipping process. Will review the printer if/when I receive it.
April 13, 2020
Unprompted review
Reply from Phomemo
Hi Mr/Mrs Hunter,
We are so sorry to trouble you. Due to the epidemic situation, we cannot give you an accurate answer of the logistics problem for the moment .
If you placed an order on the official website, please offer the last 4 digits to us. Then our colleagues will regularly check, we will contact the logistics center for confirming in a certain time, if there is news, we will notify you in no time.
Please leave your order No. and your product type to us, there will have specialists to answer any of your question.
E-mail: support@phomemo.com
Find us on Facebook: m.me/PhomemoOfficial
Sincere apology
Cola丨Phomemo team
No Item
I still haven’t received my item and I’m trying to track it and it doesn’t show up on the system...I’m scared this may be a scam.
March 2, 2020
Unprompted review
Reply from Phomemo
Hi Mr/Mrs Juan Carlos Cubells,
Thanks for commenting, our quality and service won’t disappoint you.
If you have any questions about the printer received, you can contact us in time. We will do our best to solve the problem for you.
Good day :)
Cola丨Phomemo team
———————————————————————————————————————————————————
（The following translation is translated by Google, it may have some grammar mistakes）
Hola señor / señora Juan Carlos Cubells,
Gracias por comentar, nuestra calidad y servicio no lo decepcionarán.
Si tiene alguna pregunta sobre la impresora recibida, puede contactarnos a tiempo. Haremos todo lo posible para resolver el problema por usted.
Buen día :)
Cola 丨 Equipo Phomemo
Received notice 3 days ago that a…
Received notice 3 days ago that a shipment is on its way, but checking the order it shows it hasn't shipped and I haven't gotten any tracking updates. If you order, be prepared to wait. Hopefully the product itself is better, but they asked me to review them before it even arrived!
February 26, 2020
Unprompted review
Reply from Phomemo
Hi Mr/Mrs Ryan,
We are really sorry that we have troubled you, because the website system software was malfunctioning at that time, so the review requirements were automatically sent out. But our engineers have repaired the system.
If you placed an order on the official website, please offer the last 4 digits to us. Then our colleagues will regularly check, we will contact the logistics center for confirming in a certain time, if there is news, we will notify you in no time.
Please leave your order No. and your product type to us, there will have specialists to answer any of your question.
E-mail: support@phomemo.com
Find us on Facebook: m.me/PhomemoOfficial
Sincere apology
Cola丨Phomemo
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.