Phone.com Reviews 

212
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them step by step through the onboarding process. Consumers also appreciate the exceptional customer support, noting that representatives are exceptionally patient, highly knowledgeable, and always ready to answer any questions. Many people find the service reliable and well-suited for running their small business efficiently. However, some customers also noted frustrating issues with technical support response times and complicated system navigation during setup. A few people mentioned experiencing difficulties reaching helpful agents, dealing with unhelpful replies, and resolving persistent technical problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional representatives.... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful, friendly,... See more

Service

Reviewers highlight positive aspects of service, noting that it is reliable, easy to use, and great for small... See more

User experience

Clients share positive opinions on user experience, highlighting fast, smooth, and painless setups with... See more

Response time

Consumers find response time to be ambiguous, experiencing both exceptional efficiency and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the absolute pleasure of being assisted by Roslind, and I must say she went above and beyond! She took the time to clearly walk me through every step of the setup process, showing incredi... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with Phone.com, especially thanks to Rosalind. She’s always friendly, super responsive, and she's gone above and beyond to make sure everything is handled as smoothly as po... See more

Rated 5 out of 5 stars

I can be technologically challenged at times, Jason Cruz , made things super simple and helped answer every question I had. We are now using this service to collect bol’s And time sheets from emp... See more

Rated 5 out of 5 stars

Outstanding Service from Phone.com and Pablo Velasco! Phone.com has been wonderful for my business, Caregiver Support Guide. Reliable, easy to use, and supported by amazing customer service. Than... See more


Company details

  1. Telecommunications Service Provider
  2. Video Conferencing Service

Information provided by various external sources

Affordable VoIP business phone system, toll-free and virtual phone numbers starting under $10/month. View online or call 877.644.1317. Try our business VoIP service free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(212)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Triage

Jason understood my issue and quickly got me over to the correct person to help me

August 31, 2026
Unprompted review
Phone.com logo

Reply from Phone.com

I'm so happy to hear that. Thanks for letting us know!

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Rated 1 out of 5 stars

Phone.com has been a complete nightmare

Phone.com has been a complete nightmare. I’ve wasted over $100 and hours of my time on repeated SMS registration failures, confusing instructions, and a broken process that still leaves me unable to reliably send or receive texts on my business number.
Their system is difficult to fix once something goes wrong, the rejection process is opaque, and basic controls are missing when you need them most.
If business continuity matters to you, I would 100% for sure avoid Phone.com.

August 27, 2026
Unprompted review
Phone.com logo

Reply from Phone.com

Hi Mark, I am sorry to hear about your disappointing experience. I would love to dig into this and see how we can make things right, but your review does not provide enough details for me to locate your account. I have sent a request for additional information through Trustpilot. Please respond to that request or reach out to me directly at anewman@phone.com so we can figure out what went wrong and find a solution.

Rated 5 out of 5 stars

Jason was very helpful!

Jason was very helpful! He helped me purchase as well as set up our new office phones. Making sure the extensions were correct and getting me other help as needed.

August 25, 2026
Unprompted review
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Reply from Phone.com

So happy to hear that Jason was helpful.

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Rated 5 out of 5 stars

Alex was awesome!

Alex was awesome. She walked me through the process and explained everything I could think of. She was a joy to work with and an asset to your company!

RuthAnn Bankson
Open Sky Patios

August 13, 2026
Unprompted review
Phone.com logo

Reply from Phone.com

Thank you for this great feedback.

Rated 5 out of 5 stars

Jason was very helpful!!!!

Jason was very helpful. Took his time with me.

Went the extra mile to assist me and was very knowledgable and personable.

August 13, 2026
Unprompted review
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Reply from Phone.com

Outstanding!

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Rated 5 out of 5 stars

Alexandra Diaz Was Extremely…Knowledgeable And Professional

Alexandra Diaz Was Extremely knowledgeable very Professional helped resolve an issue I had joining Phone.com. Then Showed Commitment to stay on the line to show me how to Navigate thru the system After the The initial Transaction was completed, than made sure I was connected to a Support team member which left me in Good Hands To Answer Any and All Questions I might of had, And Ms.Diaz handle it all Flawlessly And With A Great! Personality! And Patient-ion’s, I am not very tech savvy, so I needed all the help that was given to me, Thank You! Ms. Diaz, And the Phone.com service itself as a product Is Excellent.

August 10, 2026
Unprompted review
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Reply from Phone.com

Thank you so much for sharing.

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Rated 5 out of 5 stars

I had questions at signup

I had questions at signup, which Pablo was not only able to answer, but he stayed online with me and fixed any errors that came up during the sign up process. Everything was as he advised.
Reliable. Helpful. Responsive.

August 3, 2026
Unprompted review
Phone.com logo

Reply from Phone.com

Outstanding. Thank you.

Rated 5 out of 5 stars

I got the opportunity to be help by…

I got the opportunity to be help by Jason Cruz who made this transition easy and smooth! Gave me all the information I needed and gave me the assurance I needed! Highly recommend!

July 29, 2026
Unprompted review
Phone.com logo

Reply from Phone.com

Glad to hear it!

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