Phone Enterprise Reviews 

380
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I ordered an iPhone 13 and it came in immaculate condition with 92% battery. I ordered it just before the weekend to bank holiday and took a week to get delivered to me which was unfortunate. Other th... See more

Rated 1 out of 5 stars

I wanted to buy Iphone for my son, ordered and waited 3 days as info been ''delivery in 1-3 dsays'' didn't arrive. They told me they DO NOT HAVE IT so is not sent! They offer other one, in EXCELLENT c... See more

Company replied

Rated 5 out of 5 stars

Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... See more

Rated 5 out of 5 stars

I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... See more

Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store

Written by the company

We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(380)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

I was initially told that the phone…

I was initially told that the phone would arrive on 20.9.21 and would require a signature.
I then received an email saying that it would be delivered on 18.9.21.as l was out that day I e mailed DHL asking for it to be delivered on 20.9.21 as originally stated.
When I arrived home I found that the phone had been delivered and that it had been pushed through my letter box. Luckily it does not seem to have been damaged.

September 20, 2021
Advertisement
Rated 5 out of 5 stars

I opted for the prestige phone and and…

I opted for the prestige phone and and expected some signs of wear and tear, but it was spotless with no marks or scratches, great price and delivered in two days. Certainly looking to upgrade another phone with you, great service and good quality.

September 7, 2021
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Phone came on time as promised however there was a slight issue with it.
This was resolved in no time at all and a replacement being provided.
Would highly recommend as after service was just as brill

September 3, 2021
Unprompted review
Rated 4 out of 5 stars

After an initial blip

After an initial blip, when I saw that my order had not been dispatched after several days I contacted Phone Enterprise who promptly dispatched it via DHL Express. There were some delivery issues due to an error on my part, and DHL did not give me much help. I contacted Phone Enterprise but received no reply. So I deducted one star for not receiving even an acknowledgement to my email.

So in my opinion their after sales skills may need a little improvement. Otherwise very satisfied.
I received a very nice phone at a good price.

August 26, 2021
Advertisement
Rated 5 out of 5 stars

I purchased Samsung S10 from mobile…

I purchased Samsung S10 from mobile phone enterprise looked at the reviews they were legit and the delivery was a bit late but the phone which was sent to me was in excellent condition. Definitely would recommend them for refurbished phones!

August 12, 2021
Rated 5 out of 5 stars

Buy of the year

I bought my phone (samsung galaxy s8) off the website and I was extremely happy with it when it arrived. I bought it in 'very good condition' which to me; seems to be a huge understatement, a feat not so easily acheived on the internet. The phone is in fantastic condition, and works fast and easily. It came with a new charging cable and delivery was quick. Fantastic service. I highly recommend anybody considering purchasing a phone to go to phone enterprise, as you will get exactly what you're looking for at a bargain price.

August 12, 2021
Advertisement
Rated 1 out of 5 stars

Still waiting for my phone after a week…

Still waiting for my phone after a week of ordering it!!!

August 8, 2021
Phone Enterprise logo

Reply from Phone Enterprise

Thanks for the feedback. As informed by our customer representation there is a slight delay with our shipment it will be with you as soon as possible.

Regards,
Kaiser.

Advertisement
Rated 1 out of 5 stars

I have been sent a broken phone which is not in good working order

The phone that I have bought from phone Exterprise needs repairing plus at fully battery it’s not turning on I asked for a lilac phone they sent black

I have spent £169 pounds on a phone which is not in a good working order at all and needs repairing

July 30, 2021
Phone Enterprise logo

Reply from Phone Enterprise

Dear Asim Shahzad, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future to ensure the correct colour was sent out.

We do believe the phone is able to turn on as you are able to indicate that it's fully charged.

All our phone are under warranty and 30 day return policy so within the stated timeframe you can return / exchange the phone.

Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.

Regards,
Kaiser.

Rated 5 out of 5 stars

Unlocked S10+

I got a unlocked S10+, it was in pristine condition but when I put the sim in the phone was locked, I emailed them at 9.30 in the evening and they responded at 9.45 (15minutes later), the next day I sent them the details and again within 30 minutes they responded and the phone was unlocked and now working perfectly.

July 29, 2021
Rated 5 out of 5 stars

Outstanding Quality

Phone arrived a little later than usual, but the company made sure to keep me in the loop. Cannot fault the quality of phone given, if someone I know needs a refurbished phone then I would highly recommend phone enterprises.

July 28, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look