While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Extremely helpful staff. Competitive pricing and timely response and action. They listen and provide appropriate advice, suggestions and a preferred course of action. Also willing to fix my stuf... See more

Rated 4 out of 5 stars

Ordered Acer Aspire 7 laptop. Company Website was easy to use and find product wanted. Price was the second best I could find for product but ended up buying via their eBay site using a 10% off eBay v... See more

Rated 5 out of 5 stars

:) phoneinc Just as the "Golden Rule" of Business should be that "The Customer is Always Right" because if there is no customer then there is no business. Simple! There are rare exceptions t... See more

Rated 5 out of 5 stars

Ordered this phone,arrived in record time. first time novice user of mobile phone and needed lots of instruction and assistance to help me navigate my way into this new device.Most impressed with the... See more

Company details

  1. Internet Service Provider
  2. Computer Accessories Store
  3. Computer Store
  4. Electronics Store

Information provided by various external sources

At :)phoneinc, we believe everyone has a unique view of the world. And it is through communication that we express ourselves with others. Our mission is to provide easy access to great communication tools that help you express yourself visually, verbally and virtually to create lasting relationships. Whether you are a company on a mission to make people's life better with your products and services; or an individual sharing life moments with friends and family; or even total strangers with similar beliefs, we keep you connected! :) Express yourself Verbally: We provide quality services to recommend and supply the latest communication equipment and mobile devices in a one stop shop, along with our repair service so you will never miss a call. We keep you talking :) Express yourself Visually: We understand mobile devices for you are not just a tool, but also a fashion statement. It is your most personal possession and we know you wanted to look the best. We have a wide range of fashion accessories that will enhance the appearance, durability, and functionality of your beloved device. :) Express yourself Virtually: Sometimes, a picture is worth a thousand words. And sometimes, a message is more powerful than conversations. We help bring these powerful way of expression to you anytime, anywhere with our mobile devices, SIM plans, mobile broadband. We keep you connected.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

brilliant guys

Got myself a cracking phone for an even better price ,
great service and knowledge

March 8, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Offered refund. Never happened. Ignored emails and Fair Trading

I bought a baby monitor from them, through Ebay which was faulty. They promised to organise a refund, but did not. Emails from Fair Trading and myself were ignored. Due to no phone number it appears nothing can be done. Ebay wants you to deal with the seller directly, which can lead to delays where you get no refund and cannot leave a negative comment.
If you purchased through Ebay and have a problem request a refund immediately before it is no longer available.

January 19, 2021
Unprompted review
:) phoneinc logo

Reply from :) phoneinc

We are sorry that you had a bad experience with ebay. We can see your purchase was back in May 2020 via eBay, because it is over 180 days old, hence we do not have your detail to process a warranty claim. Please get in contact with us on sales@phoneinc.com.au to arrange warranty claim.

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent web page overall easy to navigate.

Easy to buy and pay for items.

Very Happy!

January 25, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

great Comunication

Did take longer to arrive than I had anticipated 2 weeks but when I enquired your team delivered feedback about its arrival asap which was spot on. Thanks

January 24, 2020
Unprompted review
Rated 1 out of 5 stars

no haste shown!

If someone buys something express, it means they want it fast. 4 days after purchase, still not even posted.

January 9, 2020
Unprompted review
:) phoneinc logo

Reply from :) phoneinc

We are sorry our warehouse shipping schedule was affected by the current bushfire. Your order was fully refunded as requested. Thank you for shopping with us at :)phoneinc.

Advertisement
Rated 5 out of 5 stars

Great Service

Fast service. Product arrived quickly and was as describe. Will use them again.

December 22, 2019
Unprompted review
Rated 4 out of 5 stars

Top shelf customer service

Item purchased was not in stock however it was communicated to me very quickly and refunded immediately. Friendly and genuine. Although I did not get what I wanted I would shop again as the customer service was first class

December 11, 2019
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look