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See what reviewers are saying

Rated 1 out of 5 stars

My PhonePe account is blocked since 6th January 2026. I have submitted request to unblock it at least 30 times till date. The service tickets are closed without closing the issue or communicating wh... See more

Rated 1 out of 5 stars

Dear Friends I am a midlle class person working as a teacher. This Phone Pe is totally a Fraud App.They stolen my money 1,18,945 on 01-04-26.Still they have not deposited. Dear Phone Pe users please d... See more

Rated 1 out of 5 stars

It has been almost 15 days since we applied for your payment gateway. At first, no one contacted me for several days. Then, one of your agents contacted me they have been asking for a new document eve... See more

Company details

  1. Payment Service
  2. Money Transfer Service

Information provided by various external sources

PhonePe.com revolutionizing payments by building India's Payments App to provide a cashless and a seamless payment experience


Contact info

1.6

Bad

TrustScore 1.5 out of 5

193 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very very poor service phone pay and…

Very very poor service phone pay and google pay... Emergency peyment time not loging... Egain loging otp.. Bug not received otp.. What do.. Very poor.. All ready loged in one month. Y are told egain otp.... This os cheeting... Too much...

May 19, 2023
Unprompted review
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Rated 1 out of 5 stars

Compare to other UPI segment Phonepe is…

Compare to other UPI segment Phonepe is worst
They are playing with customers money
1. Only for Phonepe RBI rule is there to hold customer's money in the name of Financial Year end. But other UPI Payments and all don't have the RBI rule.
So many business partners are working based on day to day collection. But this people simply holding customers money for their play.....

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

PhonePe refund customer care…

PhonePe refund customer care O62O31O7OO1 all parcel refund releted enquiry just problem type.PhonePe refund customer care O62O31O7OO1 all parcel refund releted PhonePe refund customer care O62O31O7OO1 all parcel refund releted enquiry just problem type.PhonePe refund customer care O62O31O7OO1 all parcel refund

January 11, 2023
Unprompted review
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Rated 5 out of 5 stars

PhonePe refund customer care…

PhonePe refund customer care O62O31O7OO1 all parcel refund releted enquiry just problem type.PhonePe refund customer care O62O31O7OO1 all parcel refund releted PhonePe refund customer care O62O31O7OO1 all parcel refund releted enquiry just problem type.PhonePe refund customer care O62O31O7OO1 all parcel refund

January 3, 2023
Unprompted review
Rated 1 out of 5 stars

Phonepe is not reliable

Phonepe is not reliable, phone pe customer care executives are rude and they don't resolve any problem, they don't help, stuck payments are confirmed after 2-3 days because of which customer make double payment,if one wants to get the amount refunded the customer will have to go back where he/she made payments but phonepe won't help

December 22, 2022
Unprompted review
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Rated 1 out of 5 stars

Phone pe is good there is a big error…

Phone pe app is good but there is a big error in app we can see only one year certain months transaction no one can suggest how can we get older data of transaction how to contact customer care also not even responding while call when compare to Goole pay old approx 5 yers back transaction alos we can see ,now days everything is upgrading phone pe also has to be updated there app by taking it as a high priority

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

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phone pe customer 9002162714

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

Don't go insurance with Phonepe

Don't go insurance with Phonepe. They do not provide support. and after payment, any issues Phonepe gave the insurance company number only, I want to cancel my order they told me to visit the office directly. and online support is not available. 2 months over still I am not getting the refund.
ticket ID: 225606887

October 28, 2022
Unprompted review
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Rated 1 out of 5 stars

Don’t buy any insurance throw phone…

Don’t buy any insurance throw phone pay…I buy two wheeler insurance on 4th 3200rs after pay ..they r not send documents . customer care not support..they r said story..app take 30 days..for redound…please ignore phone pay insurance…

November 6, 2022
Unprompted review
Rated 1 out of 5 stars

WORST SERVICE ..MERCHANTS BEWARE

Greetings Phonepe Team.
This is a SHAME on your team to follow Malpractices to get the merchant's onboard. I have been given an offer for Phone Pe payment gateway at Flat 1.5% + GST (proof in trail email below) by Mr Rahul Pawase Key Account Executive PhonePe Pvt Ltd yesterday and had been told to send documents for on boarding. We did send the documents however suddenly there is a clash between Mr.Shrikant Gachpane working As a Key accounts executive at PhonePe and Rahul Pawase, as Srikanth wanted to take this lead under his belt and did not even follow up on this lead and Rahul has closed the lead.
Now They are saying that they cannot offer 1.5 instead they can give 1.65. However, I have proof of Srikanth saying that the phonepe team is now reducing the rates to 1.5 as earlier when he had offered at 1.65.

Also Kunal Manoj Kate - is trying to justify that Phone pe email sent yesterday was without his knowledge where he is also marked on the email

November 4, 2022
Unprompted review
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