Good service, dpd delivery option highly benefited for 1-2 day delivery. Ordered an iPhone 14 Pro, screen was authentic and the phone is clean and amazingly functional. My only gripe was the slight sc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered two phones, separately, and they are both exactly as advertised. We were slightly disappointed with the delivery of the second phone as the DPD delivery man just left if on the doorstep w... See more
Company replied
Would recommended buying from phones direct. I have bought 2 phones from them now and never had a problem. All their phones are exactly as advertised when bought and delivered. Fast postage and de... See more
Company replied
had ordered several other refurb phones in premium condition from other sellers and had to return them all as nothing like as described. Then came across PhonesDirect, price was good and I thought gi... See more
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Company details
About phonesdirect.com
Written by the company
PhonesDirect.com is the eco-friendly alternative to buying a new phone, we are conscious about our carbon footprint and hope that with shopping with us that you are too. We are one of the UK’s Leading Second-Life Technology companies. Our devices are PhoneCheck Certified and fully Refurbished to the highest possible standards ready to be used straight out of the box. Why not help save the planet with PhonesDirect.com …One phone at a time.
As Good as New
Our Refurbished devices are cleaned and checked to the highest possible standards so that you won’t even notice the difference between Buying from us or buying brand-new, they are tested for authenticity, are securely data wiped, and unlocked so they are ready to be used straight out of the box with any network.
FREE DPD Delivery
We offer a FREE delivery on all UK mainland orders over £100 using DPD for their speed and unmatched reliability
Ultra-Secure Payment options
We’ve partnered with the most trusted secure payment providers including PayPal, Apple Pay, American Express and Visa. You can be confident that your buying experience will be safe & Smooth with PhonesDirect.com.
Thousands of Happy Customers
We've refurbished more than a million devices leaving thousands of customers happy in the process. Have a look at our Trustpilot reviews and see what our customers really have to say about us.
Contact info
United Kingdom
- 0333 344 2460
- help@phonesdirect.com
- phonesdirect.com
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No volume
The phone arrived and looked good as new. I loaded all my apps and so on and set up with e-sim only to then find the volume on the phone does not work. A replacement phone is being sent out asap which is very good but the faulty phone has to be returned first making switching phone content awkward and leaves me phone less.
May 21, 2026
The iPhone 16 Pro was packaged well…
The iPhone 16 Pro was packaged well arriving safe and secure within a good time frame. The phone is in a fantastic condition, operates flawlessly and to top it off has a new battery.
May 18, 2026
Reply from phonesdirect.com
Hello Simon,
We're delighted to hear your iPhone 16 Pro arrived safely, was well packaged, and is performing flawlessly. Thank you for your kind feedback.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello Kevin,
We're delighted to hear your phone is working as expected. Thank you for your feedback.
Kind regards,
PhonesDirect.com
Easy to order online
Easy to order online - Phone very quickly and was in great condition.
November 24, 2025
Reply from phonesdirect.com
Hello Pete,
We're delighted to hear your order was easy to place and that your phone arrived quickly in great condition. Thank you for your kind feedback.
Kind regards,
PhonesDirect.com
I ordered 2 iPhones 16pro max good…
I ordered 2 iPhones 16pro max good condition,both were in perfect condition with the battery health on one at 99% and the other 92%. Would highly recommend 👍👍👍
May 19, 2026
Reply from phonesdirect.com
Hello Ian,
We're delighted to hear both iPhone 16 Pro Max devices arrived in perfect condition and met your expectations. Thank you for your kind recommendation.
Kind regards,
PhonesDirect.com
Delivered on time
Delivered on time, phone looks in good nick, so far (a few days) so good.
May 19, 2026
Reply from phonesdirect.com
Hello Tony,
We're delighted to hear your phone arrived on time and is working well so far. Thank you for your feedback.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello Marie,
We're delighted to hear you found the process easy and were happy with the quick delivery. Thank you for your feedback.
Kind regards,
PhonesDirect.com
I phone 14 purchased
I phone 14 purchased , excellent condition , great company , great delivery 5 stars , thank you
May 18, 2026
Reply from phonesdirect.com
Hello Yvonne,
We're delighted to hear you're happy with your iPhone 14 and our service and delivery. Thank you for your 5-star feedback.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello SD,
We're delighted to hear you were happy with the speedy delivery and quality of the product. Thank you for your feedback.
Kind regards,
PhonesDirect.com
Never used before - will use again
Never used before - phone arrived on time and was above expectation of a very good condition - was perfect thanks very much will use again as saved a lot of money on buying new
May 15, 2026
Reply from phonesdirect.com
Hello Carl,
We're delighted to hear your phone arrived on time and exceeded your expectations in very good condition. Thank you for your kind feedback.
Kind regards,
PhonesDirect.com
Great
Great, couldn’t ask for a better service, arrived quickly and the phone looked almost brand new (i bought ‘very good’). Will be back in a few years when i need an upgrade👍🏾
May 13, 2026
Reply from phonesdirect.com
Hello Mic,
We're delighted to hear you were happy with our service and that your phone arrived quickly in excellent condition. Thank you for your kind feedback.
Kind regards,
PhonesDirect.com
Fantastic service!
My first time using Phones Direct but will
absolutely not be my last. I ordered an iPhone 15 in “good” condition on Monday evening and it arrived today (Wednesday) lunchtime. To say I’d chosen “good”, the phone is almost pristine with just one VERY faint mark on the screen which can’t be seen when the phone is on. I didn’t opt for a new battery but the phone was delivered with 89% battery health which is well within the parameters of an almost 3 year old iPhone. I’m over the moon with my purchase and will definitely be a repeat customer and will recommend to friends and family wanting to reduce their carbon footprint and e-waste by opting for a pre-loved device.
May 20, 2026
Unprompted review
Reply from phonesdirect.com
Hello Janet,
We're delighted to hear you're over the moon with your iPhone 15 and that it arrived so quickly in excellent condition. Thank you for your kind feedback and recommendation.
Kind regards,
PhonesDirect.com
iPhone Air
Purchased iPhone Air , with premium refurb, not a mark on it, happy with purchase & saved money , excellent service however the carrier DPD was delayed , paid extra for Saturday delivery but delivered Monday, no issues with iPhone so far & very happy when eventually received it
May 14, 2026
Reply from phonesdirect.com
Hello Lynn,
We're delighted to hear that you’re happy with your iPhone and that the premium refurbishment met your expectations. We do apologise for the delay with the DPD delivery, but we’re very pleased to know the device arrived safely and that you’re enjoying it so far.
Kind regards,
PhonesDirect.com
An all round good experience
All stages of the purchase went extremely well - from the initial accessing the website, identifying my choice of phone, comparing favourably with other suppliers, the online ordering procedure, the very quick delivery, the quality of the chosen phone (iPhone 14). An all round good experience!
May 14, 2026
Reply from phonesdirect.com
Hello Ian,
We're delighted to hear that you had such a positive all-round experience with us, from browsing our website to receiving your iPhone 14. Thank you for your kind feedback and for choosing PhonesDirect.com!
Kind regards,
PhonesDirect.com
The phone i ordered arrived exactly as…
The phone i ordered arrived exactly as described,my order was dispatched promptly and delivered on time and with care
May 13, 2026
Reply from phonesdirect.com
Hello Gary,
We're delighted to hear that your phone arrived exactly as described and that you were pleased with the prompt dispatch and careful delivery. Thank you for your great feedback and support!
Kind regards,
PhonesDirect.com
Received the phone very quickly
Received the phone very quickly, and was in really good condition
May 13, 2026
Reply from phonesdirect.com
Hello Anthony,
We're delighted to hear that your phone arrived quickly and in really good condition. Thank you for your kind feedback!
Kind regards,
PhonesDirect.com
Great service
Great service, phones exactly how it was described. Delivered on time. My son loves it
May 11, 2026
Reply from phonesdirect.com
Hello Steve,
We're delighted to hear you were happy with the service and that the phone arrived exactly as described and on time. Great to know your son loves it!
Kind regards,
PhonesDirect.com
Excellent phone i couldn't fault it…
Excellent phone i couldn't fault it 100% better than temu
May 11, 2026
Reply from phonesdirect.com
Hello Gary,
We're delighted to hear that you're so happy with your phone and really appreciate your positive feedback. Thank you for choosing PhonesDirect.com!
Kind regards,
PhonesDirect.com
It's my second time to get phone from…
It's my second time to get phone from here and always I had a good experience with them always 10/10
May 8, 2026
Reply from phonesdirect.com
Hello Muhammad,
We're delighted to hear that your second experience with us was just as positive and that you’ve consistently been happy with our service. Thank you for your continued support!
Kind regards,
PhonesDirect.com
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