Phonesrefurb 

Ordered Samsung tab ultra s9 nearly a month ago. Still not received. Company has promised many times it will be delivered. Was ordered on Sep 28, now Oct 22. Supposedly sent out for delivery on Oct 15. Love to post the picture of the delivery page...but can't. Please send me my product. Thanks, Oli

Quick Update - still not received the package - despite Phonesrefurb saying its en route in the reply.

Update: Order made on Sep 27, delivered on Nov 4 (40 days). I was on holiday - so didn't receive until two weeks later. Finally receive tablet. In good condition. One major problem. It's Chinese. So pretty much unusable. Have been emailing the company for the past week. One response - requesting time to respond - but then not responding.

Total farce.

I placed an order for a refurbished OnePlus 10 Pro in white (12GB RAM, 512GB storage) on July 26, 2024, for 440.12€. The phone was supposed to arrive between July 29 and August 6, but I didn’t receive it until August 19—well beyond the promised delivery window.

On top of the delay, I was charged unexpected customs fees of 28.5€. When I finally received the package, while I did get a OnePlus 10 Pro with 12GB RAM, it was the wrong color (black) and had only 256GB of storage, not the 512GB I had paid for. This model is priced at 326.43€, far less than what Ipaid.

Before writing my initial review, I contacted customer service and informed them that if they didn’t resolve my issue, I would write a review. Their response was that I was “free to write a review.” However, after posting my review, they promised compensation but later informed me that I would only receive it if I removed the review. This feels like blatant blackmail, as they are prioritizing controlling reviews over actually solving the problem.
I strongly advise caution before making any purchases from this platform. Their handling of issues and customer service has been highly unprofessional and disappointing.

Not pleased long wait for delivery,
broken seals and broken boxes,
dirty mobile
no cable for buds,
no serial number on buds.
Serial numbers don't match item vs box.

No customer service - was told a call from their team but still no call,!
No web chat service

No returns address and when asked 4 times email reply was check policy page which has no return address.

I want a refund now. And take this rubbish back.

I have just received my parcel today, I purchased macbook m1 with 8gb + 256gb, despite reading previous reviews I decided to make my purchase and I was not disappointed, no tax, no issue, battery is also healthy on my macbook. I am a happy student.

General service and delivery is good, I was taxed €10 by customs. The item is excellent and very clean.

I've had slightly mixed experience, although not bad I wish things could have been better. I ordered iPhone 15 pro max blue but I got the titanium, however the device is excellent and I am satisfied with the price point.

Had i know I would have opted for £10 shipping fee, because my delivery arrived 3 weeks later. I concluded i was scammed and finally here is my item at my door step 😅. So I like the fact that the item advertised is correct and excatly what I got.

Hopefully delivery speed is improved because this company has lots of great potential and price

I bought a ps5 from Phonesrefurb, great console, it looks like new. I had some signing issues but the support team was able to resolve my problem in 3 days. Worth a review.

Most importantly the mobile I ordered is original, everything works great but the charge is aftermarket. I bought the flip 3

Decent purchase and as good as advertised. What I didn't like in particular is the slow delivery time. I order a steamdeck olde version.

Expectation was high and in reality it was like so, glad my order for the samsung galaxy flip 5 arrived in excellent condition. Delivery was a bit of a pain, i would still recommend shopping here.

A worthy satisfaction from a satisfied customer. I bought a oneplus 11r, although I got a charger not ment for UK, when I complained about this I was promised a replacement charger which arrived forth night ago.

Delivery was fast to Singapore, thank you.

I ordered iphone 14 Pro max way back in June 25th 2024, it's now 10th September and I still haven't received the phone or my £734 money back.. I'm absolutely fuming!!
It's now 7th November five months after they took my £734 and still they refuse to refund my money back even though I didn't receive my order. I beg you don't waste your time and money on these people..

What a scam of a company. Don’t fall for the thousands of fake reviews that the owners post, that are very clearly copied and pasted, stay clear!!

I made an order in April, and realised 3 days after ordering that this would not be turning up. I asked for a refund and received a reply on the same day stating that this would be taken care of ‘promptly’. I provided all the relevant information and never received a reply after this.

Action fraud weren’t able to look at the claim, so if the business owners don’t do the right thing and refund my £569, this will be taken to the small claims court (not like they’ll pay then anyway, so I’m reluctant to waste my hard earned money on the court fee).

Avoid this company! They use Volt for payment, which does a direct bank transfer, so you can’t even make a claim through your bank.

Stop scamming innocent people who earn their money in an honourable way rather than taking it from others.

Ordered a rose gold Apple Watch advertised with original packaging for my wife’s birthday. we did receive a watch but it’s silver and wrapped in bubble wrap.
Emailed to request a refund as it isn’t as shown on their website.
Now saying we’ve got the watch and it’s as shown on website which is incorrect as it’s a diffferent colour.
Now saying will take 5 days to review.
* update. I’ve noted on all Phones Refurb replies they dispute what customers say and basically say you are lying. I did not order a white and silver watch, we ordered a rose gold watch as we have documented in our emails to you. As I have documented to you what I ordered and what we received which is a completely different colour.

Also have a U.K. phone number and email when in fact all items sent from UAE.

Hello everyone, my item finally arrived after 13 good days, although the delivery was slow to Germany, it is acceptable and delivery came by DHL, i have a problem with the charger but phonesrefurb has sent me another charger.

Good place to shop for anyone looking for a decent priced phone

Its a pity that I cannot give negative stars on this platform. This "company" is an absolute scam. I found out too late, but to warn other customers I am writing this review. They ignored my wish to cancel my order (I canceled it before shipment) and instead they sent me a fake tracking code. Stay away from it
Update: I have some good news for people who have been treated like I did, around a month ago bank has returned my money. So don’t loose hope, try to request a chargeback.

Delivery is a bit inaccurate however the product is clean and as described, i double checked to ensure my iPhone 15 plus is original.

Overal the service is excellent.

Your not even replying to us now !! Fake number and your disrespectful comments here really contradicts your ' pristine customer service ! ' you can't tell people not to use chargeback because there's nothing being said regarding these huge delays anywhere apart from ' the small print ' get real! Your model is advertise and allow customers to buy products you still don't have in stock ! As there is zero evidence of anything positive dealing with such a shambles of a business. Getting fake tracking numbers and we are fed up! It has caused arguments ! If only I seen the reviews and the company trying to play checkers...STAY WELL AWAY