Phonesrefurb 

Hello everyone, my item finally arrived after 13 good days, although the delivery was slow to Germany, it is acceptable and delivery came by DHL, i have a problem with the charger but phonesrefurb has sent me another charger.

Good place to shop for anyone looking for a decent priced phone

Its a pity that I cannot give negative stars on this platform. This "company" is an absolute scam. I found out too late, but to warn other customers I am writing this review. They ignored my wish to cancel my order (I canceled it before shipment) and instead they sent me a fake tracking code. Stay away from it
Update: I have some good news for people who have been treated like I did, around a month ago bank has returned my money. So don’t loose hope, try to request a chargeback.

Delivery is a bit inaccurate however the product is clean and as described, i double checked to ensure my iPhone 15 plus is original.

Overal the service is excellent.

Your not even replying to us now !! Fake number and your disrespectful comments here really contradicts your ' pristine customer service ! ' you can't tell people not to use chargeback because there's nothing being said regarding these huge delays anywhere apart from ' the small print ' get real! Your model is advertise and allow customers to buy products you still don't have in stock ! As there is zero evidence of anything positive dealing with such a shambles of a business. Getting fake tracking numbers and we are fed up! It has caused arguments ! If only I seen the reviews and the company trying to play checkers...STAY WELL AWAY

When I ordered a refurbished Apple Watch 2 Ultra, the site indicated it would be delivered within a week of purchase. However, after a week passed without any updates, I emailed the company to inquire about the delivery status. In response, they asked me to provide proof that the card used for the purchase was mine. I found this request strange, especially since the charge had already been verified by AMEX, and I’ve never been asked to provide ID to a merchant for an online purchase before.

I responded to their email, expressing my discomfort with sending them my ID, given that AMEX had already completed the security checks. They replied, claiming that their payment processor had flagged the transaction and required additional documentation from me. I again refused to send my ID, but they insisted, stating it would prevent delays, and ended the email with, "I strongly urge you to furnish the required ID proof at your earliest convenience." After I didn’t reply, they sent a gentle follow-up reminder.

I then decided to contact their payment processor directly to verify what Phonesrefurb was telling me. The payment processor informed me that they didn’t need any information from me—only proof of invoice and shipping from Phonesrefurb. The representative also mentioned that it was unusual for a merchant to ask the consumer for such information.

I emailed Phonesrefurb again, expressing my concern that they were repeatedly requesting my ID. Now that the situation was clarified, I asked them to proceed with the delivery. Phonesrefurb replied, stating they had provided the necessary evidence to their payment processor. They also warned that if I initiated a dispute or chargeback, they would pursue all necessary actions. Despite this, they continued to insist that their request for my ID was due to a requirement from the payment processor, who had flagged the transaction for reasons unknown to them.

Finally, about 2-3 weeks after placing the order, my watch arrived in good condition. However, even though I was told shipping was free, the item was held at the post office, and I had to pay a fee to receive it. I also questioned why they mentioned pursuing all necessary actions when I never implied that I would file a complaint or chargeback.

First off do not be fooled this is a British company just because they have a London address.
I needed a Galaxy Fold for an 18th Birthday present, so I contacted them and asked if I ordered tonight would I get it within two weeks, I was told 4-5 days delivery.
Ordered that night and was surprised that I had a dispatch message four days later but was dispatched from the Arab Emerates!
3 days before the birth nothing had moved on the tracking so I emailed company and got a reply "Based on the current tracking, everything seems to be on track for delivery." which obviously it wasn't.
Birthday came and went and I had to purchase a phone locally to meet the deadline.
The phone arrived and although I had ordered a black one it was cream but because I didn't need the phone I was not bothered, I also had to pay further import duties.
Their website says they "We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product to us within 30 days of delivery for a full refund or exchange. The returned product must be in its original condition with all tags attached."
So I was sure there would be no issue in returning the device, I WAS WRONG!
Used the online chat and the person tried their hardest to tell me that they would not accept returns because the colour was wrong or the delivery was late.
I told them regardless of colour or delivery I was not satisfied and as stated on the website I could return the phone.
After a lot of discussion they told me to email their service@ and things would be sorted.
This I did and had an email saying to send pictures of the device so they could process the return.
Two weeks later despite a number of emails requesting an update nothing has happened and I doubt if anything will.
So if you are happy to take the plunge without any guarantee order from them, if you are expecting a level of customer service you get from most companies DON'T

Regarding your reply, no, your support was not prompt, and still no mention of anyone being able to return if not completely satisfied.
So I repeat what I said anyone that purchases from this company have to realise there is no further customer support once the order has been paid.
Just like buying from a stranger in the pub.

Best product with best service. This product has still warranty of 8 months. I am really happy with them. Keep it up !!!

Customer relations far from satisfactory. They are very good at sending chat info but very poor at delivering goods. I had to chase up my order on numerous occasions. I eventually found that the product was being held by post office and I had to pay postage and customs. Four weeks later and after numerous chats I am still waiting for the promised refund. If you expect a quick delivery this is very unlikely with this company. Please steer clear of this company.

The headphones are amazing, the insulation and sound are amazing, and everything about them is nice. They are worth the price and more, and for me, Boseultra is the best

Always a good experience with Samsung, this is now my second purchase here.

The phone is good and acceptable in excellent condition. I paid 29GBP but I got refunded the difference.

Finally arrived and received my airpod pro max.

I am quiet satisfied with my purchase and experience. Delivery time is a bit inaccurate and it took 11days to arrive.

Ordered item on 10 July 2024. It is now 25 July 2024 and I still have not received. On the initial order I was given an estimated delivery date between 12-17 July. Customer service just keeps reiterating it will be hear soon and just gives me tracking number.

Phonesrefurb has been my worst online shopping experience

Where to start with this shambles of an organisation!

If you like waiting, chasing updates, sending a lot of emails, receiving noncommittal responses, chasing up even more, navigating a very poor website, waiting weeks for your device to arrive, paying customs charges when it does as it was posted from Dubai, finding it was the wrong colour, having to pay to return postage, chasing at least 3 months to get a refund (all communication over email), not being able to speak to anyone nor do they answer the phone, being asked (by email) to raise a dispute with your credit card company because they had a 'fall out' with the company they used to transact payments, wish you had never stumbled across their site but did so because you wanted a good deal, believe the above won't happen to you - then go ahead - but I really hope you don't!

Update: 14th August - I am still waiting for my refund and rather than address that, this business is trying to dispute my previous review.

Honestly it's crazy to think that I would wait for 17days before delivery would be made, I had started to think I was scammed 😅, but turns out I wasn't. Package arrived well packed, support is grea and I am satisfied with my item.

Faith restored, took about 2weeks for my order to arrive, the support team did a brilliant job in ensuring the package was re delivered to the proper address. Despite the small hiccup I would still recommend buying here. The package arrived as described and didn't expect any less.

I have been chasing a refund of 399 since February 2024 for which I paid for a product which never arrived when promised. I wrote a previous review on trust pilot a few months back and the response states that they are sorry and are looking into it. They don't investigate it. They've ignored all my emails asking for updates. The number on their website is fake and doesn't connect. Total scam.

Do not purchase from this company it is a scam , tried to purchase a phone using 2 payment methods which they claimed had failed , offering a refund for no reason at all trying to encourage me to pay using a company called volt , they then send back partial refunds blaming my bank and PayPal for the issues , do not trust this company ,

I am absolutely asstounded that the company which still owes me £50 and by the looks many other reviews, owes other victims money ,has accused me of using a stolen credit card, I purchased the phone for £779 pounds , your refund included a payment of £720 and £9 , I have filed a dispute with the bank to which you so boldly claim I have stolen one of the credit cards to hopefully get back the remainder of the money you owe!!

This has been ongoing since April the 5th, and still to this day isn't resolved. I received my product with no issue, didn't want the product and returned the product to the sender. It has been returned for 2 months now, with no refund in my account. I have showed them bank statements to show I’ve had no refund. Im currently going through Trading Standards, but as they are a foreign company, they can’t do much. I think itll be a case of small claims court. Eitherway, the address the business uses is a P.O Box, used to forward ship items out to places not in the UK, the phone numbers a dead line, that therefore indications to me they are not a british company, and using a PO box to gain a company number.

I want my 109 pound back, I work hard to get my money while these people are sitting back ripping people off constantly. I have recently emailed them with no response. Im assuming they will respond to this saying oh we refunded you, they havent.

Im happy to get a lawyer to chase you guys, thats no problem. Look forward to seeing your petty reply to this review.

UPDATE:

They said if I removed my review I could get my money back, suprise suprise no money. Don’t waste your money or time with this company.