PhotobookShop Reviews 

1,906
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional print quality of the photo books and appreciate how wonderfully easy it is to navigate the editing software to create custom memories. Buyers often mention that shipping is impressively prompt and that these custom items make truly wonderful personalized gifts for family members and friends. However, some customers also noted frustrating delivery delays and exceptionally long waiting periods for their holiday orders to finally arrive at their doors. A few reviewers were dissatisfied with occasional quality problems, mentioning washed-out colors, unexpected print errors, or items arriving physically damaged during transit.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of the finished items,... See more

Quality

Customers consistently note positive experiences with quality, highlighting superb print resolution and... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is generally very... See more

Delivery service

Consumers find the delivery service to be prompt and reliable. Many reviewers report that orders arrive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a wide mix of feedback. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a winner getting the finished product back from Photobook Shop. Excellent quality, presentation, and finish. Never disappoints. Only comment is I'd like to see more options for Backgrounds in p... See more

Company replied

Rated 4 out of 5 stars

The good: Quick response on your query. I like the materials. Print is good. Workmanship is very good. Considering it is Australia to Canada, shipping is fast. Things to improve: Opposite th... See more

Company replied

Rated 4 out of 5 stars

After some initial issues with reordering books, all went well. Issues were resolved professionally and with friendly courtesy. The books were received in a short timeframe. Very happy with the servic... See more

Company replied

Rated 5 out of 5 stars

Always use this company for photo books, gifts and calendars. Professional service & excellent quality products- this year’s calendars were a great hit as usual. I like the offline software & the feat... See more

Company replied


Company details

  1. Media & Publishing

Information provided by various external sources

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,906)

163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

More brilliance

So boring, the same brilliant service and the same excellent product so reasonably priced. I can't fault them. You will be pleased with their service.

December 2, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Paul for your lovely review and continued support. We really appreciate it!

Advertisement
Rated 5 out of 5 stars

A great way to make a photo book

There is nothing harder than going through a thousand photos to find the best ones to go in a photobook. The Photobook company has made the process so much easier by letting you download the software to create your book, at your pace, giving very easy and instant access to all your photos, without the trauma of uploading them first. The photo editing tools are great. Positioning and sizing of photos is easy once you see some of the help guides. When you are ready, the project is uploaded with only the photos in your book. The finished product was a much higher quality than expected. Pages are thick, not flimsy. The covers are printed. I selected their "lay flat" book - and the ages lay flat when you go through the book. This is a great product, so much so I have already made two books. I'm inspired enough to go through older photos and make more books.

November 20, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you very much for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Wall picture

Absolutely perfect picture of my furbaby
So quick and easy to navigate the plcture to be processed

November 12, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Jennine for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Professional and good service

I ordered photo books from the PhotobookShop several times. They are very professional, responsive and a great company to work with. Thank you for your good service.

November 3, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Ilse for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Wonderful memento, large or small.

Have used this company to make photo books several times in the past. Very user friendly. I got the $30 odd photobook this time, soft cover. Very pleased with my project which was a small memento of a week's holiday with three friends. I'll be going back after our next holiday for sure.

October 31, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Karen for your lovely review and continued support. We really appreciate it!

Advertisement
Rated 5 out of 5 stars

Great company and super staff.

I have been using Photobookshop for mang years for small and large books, calendars, canvas and acrylic prints. They are amazing, NEVER had any issues, prints are perfect, delivery is fast (even to Tasmania)! Highest recommendation.

November 14, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Brendan for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Good quality printing

Good quality printing on the correct thickness of paper.

November 14, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Aroop for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Easily the best

Easy to use online program and wondering book produced as a result. Couldn't be better.

November 12, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Rob for your lovely review and support. We really appreciate it!

Rated 1 out of 5 stars

Shocking software and communications

Shocking customer service. My project was deleted- even after I followed their email instructions to confirm I was still working on the project. I've had back and forth emails for weeks now to follow up and after no luck was told to email another department- who for 2 weeks have never responded. Super disappointing. From reading other reviews it seems their software is not reliable so I will be taking my business elsewhere and highly recommend this for anyone looking for a reliable service.

November 3, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Hi Stacey,
Sorry to hear about the issue with your order. If you require any further assistance please email us at smile@photobookshop.com.au

Advertisement
Rated 5 out of 5 stars

This order was a replacement for an…

This order was a replacement for an order damaged by poor handling by the courier. The offer of a replacement in place of the damaged order was above and beyond and greatly appreciated.

October 23, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Robert for your lovely review and support. We really appreicate it!

Rated 5 out of 5 stars

Great way to preserve your memories

We're delighted with every book we have bought from PhotobookShop. The books are easy to complete and if you pre-purchase vouchers from them it's also very affordable. The quality of the many books we have had printed by PhotobookShop remains consistently high. These books are a wonderful way to preserve happy times with friend and family.

October 29, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Sheila for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Photobookshop makes photobooks easy

Photobookshop makes photobooks easy, great quality books, I know as I have ordered over 100 books from them. Excellent support and easy to use software. Great Aussies company

October 28, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Martin for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Great service, great book

The book looks great and it was very quick from uploading to receiving the printed book.

October 10, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you very much for your lovely review and support. We really appreciate it!

Advertisement
Rated 5 out of 5 stars

Amazing books

PhotobookShop does an amazing job with these photobooks. Very happy with my latest project which was delivered quickly and finished extremely well.

October 6, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Anne for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Learn as you go

I've been using this software for many years and recently, I had a problem with the final product. I sought some assistance and received an email with advice on how to get the most out of the software and a voucher for a reprint.

I use the downloaded version rather than the online version and have found it has features that help significantly in a better quality product.

October 1, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Marilyn for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Easy to use software

Easy to use software, great quality photobook and quick delivery. Only issue we had was that paying with visa debit card wasn't working.

September 29, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Hi Nina,
Thank you for your review and feedback. We appreciate your support.

Rated 4 out of 5 stars

The support people were always helpful…

The support people were always helpful and gracious. The software while not ideal was easy to navigate. The quality of the book was excellent. I expressed concern upon receiving my book that the photos were too dark. As a result I received a credit towards a future project which I will use .

October 1, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Bev for your lovely review and support. We really appreciate it!

Advertisement
Rated 5 out of 5 stars

When only the Best will do.

I have been using Photobookshop for a number of years.
They always deliver exceptional products, efficiently,and with speed and courtesy.

October 17, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Kristine for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Completed Orders from PhotobookShop

Just received my Photobook from PhotobookShop. I continue to be amazed at the professional manner that PhotobookShop provides, displays, and maintains. From creating photo albums, uploading, producing and delivering. Simply Excellent and Professional in all aspects. The quality of the books is second to none. An example of their capability was I placed an order for 3 Albums to be printed and sent from Australia to the Netherlands....they were completed and sent and received in the Netherlands within eight (8) days of me placing the order.... brilliant!!

September 21, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Dennis for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Photobookshop never disappoints

Photobookshop never disappoints - I have used their services for many years it is fast, affordable and they are easy to contact if needed. Bulk orders are very efficiently handled at a good price.

October 1, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Sue for your lovely review and support. We really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look