Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more
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See what reviewers are saying
Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more
Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more
For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more
2.5
Poor
970 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Best value photo blocks
Happy with the quality of my photo blocks and they arrived when they were supposed to. Good value for money. The only thing stopping me from giving 5 stars is that the sizes weren't all identical (although they were very close, and the only reason I noticed the inconsistency is because I made a wall montage with them. For anyone without OCD they'll be fine!)
December 30, 2022
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Still have not received either of the…
Still have not received either of the photo books we ordered for presents
December 28, 2022
Reply from Photobox.nz
Hi Erika,
Thank you for sharing your feedback with us.
We are really sorry to hear that you didn't receive your photobook yet, we understand your frustration and disappointment, as this is not ideal.
In order to achieve a satisfactory solution, we have reached out to you to discuss personally the print you didn't receive yet, we would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
We are looking forward to your message, and once again we do apologize for the inconvenience this issue has caused.
Kind Regards,
Fraud website, stay away!
Fraud website. Masquerades as local New Zealand site, but is actually a foreign company. My order was never delivered, it's now been over a month, and the support is comically bad. They keep asking for same order details all over again, even after being provided. Stay away from this site!
December 1, 2022
Unprompted review
Reply from Photobox.nz
Hi Alex! Thank you for contacting Photobox on Social media.
We are really sorry that your order was never delivered. We strive to produce the highest quality products and your satisfaction is our highest priority, we want to remedy this for you.
In order to make this better and hopefully come to a satisfactory solution, we would like to ask you to contact us directly via our email address info@photobox.co.uk.
When contacting, please make sure to include your full name, billing address, and your email address as it appears on your Photobox account. We also have a helpline where you can reach us at 0330 053 3353 or our live chat.
Kind regards.
Have created calendars with Photobox successfully for years.
Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very pleased with the quality of the finished products too - receive many compliments about them from my relatives and friends who receive them and are delighted. Good value for money. The ideal gift for sending overseas, to keep the family up to date with us all over here. Will be doing this again next year.
December 3, 2022
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I found it easy once I got how to do it…
I found it easy once I got how to do it after the changes but could not find a text I used before which I preferred But photo quality is still good 👍
December 18, 2022
Terrible communication
Zero communication. My order says it was sent but never got a shipping confirmation email. Delivery supposed to be here on 8 Dec - still not here on 17 Dec and worried now Christmas presents won’t arrive in time - despite my ordering on 21 Nov. Emailed for more info days ago and no response. Tried to use 24/7 help Chatbot and got message I was outside help hours (!). Feels like a scam at this point. :(
December 16, 2022
Unprompted review
Reply from Photobox.nz
Hi Renee! Thank you for contacting Photobox on social media.
Sorry for the unusually late reply, we are currently experiencing an increased demand for our products and services, and we appreciate your patience.
We are deeply concerned about your recent ordering experience, as your order still has not arrived, and appreciate you bringing this to our attention. Furthermore, we put great importance on the quality of our services and the satisfaction of our customers.
Renee, we can see that your query was already looked into by one of our agents, we sincerely hope that you will be satisfied with the final resolution and that it will be successfully remedied.
Please feel free to reach out to us at info@photobox.co.uk, live chat, or our helpline on 0330 053 3353 with any further comments, concerns, or suggestions, or if you require further assistance with your creation, as we would be more than happy to assist you.
Kind regards.
Made cups for workmates, went down a treat
Omg, the cups I made arrived and they are awesome! Also quick shipping which I really appreciated. Love the heart handles too. Definitely going to use this site again.
December 16, 2022
Zero communication
Zero communication! I have emailed them four times now regarding my order and they refuse to reply. They said it would be here 6th of December it’s now 16th and zero response. No way to communicate except email they don’t reply to. Waste of $80 really annoyed would never recommend them they are rip offs
December 15, 2022
Unprompted review
Reply from Photobox.nz
Hi Jane! Thank you for contacting Photobox on social media.
We are really sorry that you are still waiting for your order. We strive to produce the highest quality products and your satisfaction is our highest priority, we want to remedy this for you.
In order to make this better and hopefully come to a satisfactory solution, we would like to ask you to contact us directly via our email address info@photobox.co.uk.
When contacting, please make sure to include your full name, billing address, and your email address as it appears on your Photobox account. We also have a helpline where you can reach us at 0330 053 3353 or our live chat.
Kind regards.
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Great products
Great products, easy to use and love the end result.
The desk calendar was a little smaller than I expected and the items arrived after the expected delivery date.
But overall, would recommend and would use again.
November 16, 2022
Nice product but Poor support
The Photobox photobook product is quite good. Its not cheap but the photos come through crisp and sharp and the book has a professional appearance to it. The problem was with their help team (help@photobox) - if you have a question during the creation of your photobook you run the risk that you wont get the help you need or the answers will be so slow in coming that you may want to give up.
Update: Reply from PhotoBox just received makes reference to photos which have supposedly "arrived with quality issues" in our photobook. This is clearly not the point I was raising so, once again I say, Photobox has demonstrated "poor support".
November 14, 2022
Reply from Photobox.nz
Hi Mark,
Thank you for sharing your feedback with us.
We're deeply concerned to hear about your recent ordering experience and appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
Please note that we have responded to your email, and we appreciate your feedback on this matter, and we apologize for the inconvenience the issue with our service has caused.
Mark, please feel free to reach out to us at info@photobox.co.uk, live chat, or our helpline on 0330 053 3353 with any further comments, concerns, or suggestions, or if you require further assistance with your creation, as we would be more than happy to assist you.
Kind regards.
Replacement of 2 photo books I was not happy with.
I ordered a 2 small photo books about 2 months ago and was disappointed to find the framing of some of the pictures was not as I had ordered. I complained and it was explained to me why this had happened which was partly my fault. Photobox then offered to replace my books at no charge with a change to the framing. I received the 2 new books today and I am very happy with them and with Photobox
November 29, 2022
Thoroughly frustrating experience
It was awful, and I am not one to complain, but there were several points
Initially went to check out, price for a single mug was $20 000. No phone number to call for support, and it's several days waiting to e-mail back and forth.
The chat bot was also useless.
Got that resolved so that the order wasn't going to cost $80 grand, went to check out, and realised that part of the delivery address had been left off and it was instead addressed to a neighbour. I tried to edit the delivery address, but in doing so, the website expected me to pay an extra $63 to make the change. Once again, no phone number to call to sort it out, and after a few days of emailing back and forth, I thought we had it sorted.
However, even after clarifying the correct address and having the order put through again, the parcel was mailed to the wrong address. It took me quite a bit of chasing down the courier to track it down.
When I did finally receive the order, two mugs had been smashed and one had a chip in it (out of 7 mugs total).
Very disappointed and frustrated with the entire experience. In addition to the lack of phone number, the slow emails, the useless chat bot, it appeared that some of the delay was because the product was being shipped from Australia and the Photobox office was in the UK. I had believed I was ordering from and supporting a New Zealand business, as it has a New Zealand website address and appeared to be a New Zealand company. I would have appreciated knowing upfront that it would be shipped in from overseas and that it was a foreign company.
Every aspect of my experience was negative and I would actively advise people away from using PhotoBox.
November 22, 2022
Reply from Photobox.nz
Hi Jessica,
Thank you for sharing your feedback with us.
We are deeply concerned to hear about your recent ordering experience and appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
We are really sorry to read that the price of the mug was higher, that there was an issue with the delivery address, and that several mugs were damaged in the delivery, and we understand your frustration and disappointment, Jessica.
In order to achieve a satisfactory solution, we have reached out to you to discuss personally your order. We would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
We are looking forward to your message, and once again we do apologize for the inconvenience this issue has caused.
Kind regards.
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why send out these surveys when the…
why send out these surveys when the products haven't even arrived yet?
November 28, 2022
Reply from Photobox.nz
Hi Alysa,
Thank you for sharing your feedback with us.
We are really sorry to hear that several products are missing from the order, we understand your frustration and disappointment.
In order to achieve a satisfactory solution, we have reached out to you to discuss personally the missing products. We would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
We are looking forward to your message, Alysa, and once again we do apologize for the inconvenience this issue has caused.
Kind regards.
Easy to use great quality
The creator was easy to use and the printed cards are of a much higher quality than we were expecting, the photo "pops"
November 14, 2022
Pros Like the options for photo…
Pros Like the options for photo placement..relatively easy to use
Cons not all the photos that were loaded were available to use ,says they are loaded but not visible.
Some of the quality of larger prices ts is not very good in the finished product.
November 19, 2022
Excellent quality as usual
I have been using Photobox for many years! This year delivery was very fast. Thanks, everything was perfect!
November 21, 2022
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I haven’t received my phone case😢
I haven’t received my phone case😢
No way I can see to track to see where this is - very disappointed
November 6, 2022
Reply from Photobox.nz
Hi Shaelynn,
Thank you for sharing your feedback with us.
We are really sorry to hear that your phone case has not arrived, we understand your frustration and disappointment, as this is not ideal.
In order to achieve a satisfactory solution, we have reached out to you to discuss personally the missing phone case order. We would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
We are looking forward to your message, Shaelynn, and, once again we do apologize for the inconvenience this issue has caused.
Kind regards.
Over half broken and chipped
I just received an order of coloured interior photo mugs and over half of them came either chipped or with broken handles. So so dissapointed as Ive ordered these multiple times in the past and they arrived perfectly. The difference this time though is that they were not packed as well as they used to be. This is extremely dissapointing
November 21, 2022
Reply from Photobox.nz
Hi Caitlin,
Thank you for sharing your feedback with us.
We are really sorry to hear that half of your colour bright mugs have arrived damaged with a chip or broken handles, we understand your frustration and disappointment, as this is not the level of service that we provide.
We produce orders with the highest quality and standards possible, and we always respond to customer feedback to develop our products and services, so thank you for informing us, your satisfaction is our highest priority.
Furthermore, we have responded to your email, and we hope that a satisfactory solution has been provided, and we apologize for the inconvenience this issue has caused.
Caitlin, please feel free to reach out to us at info@photobox.co.uk, live chat or our helpline on 0330 053 3353 with any further comments, concerns, or suggestions, or if you require further assistance with your creation, as we would be more than happy to assist you.
Kind regards.
Missing photos
Two of the photos from my order are missing and I haven't heard back when I tried to contact the team to fix this issue,
October 14, 2022
Reply from Photobox.nz
Hello S, thank you for reaching Photobox on Trustpilot.
Please accept my most sincere apologies for the inconvenience and disappointment caused.
, since the satisfaction of our customers, is the most important thing to us, I sent you a private e-mail so that we can solve your query. I look forward to hearing from you soon.
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