Photobox.nz Reviews 

970
•
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more

Rated 5 out of 5 stars

Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more

Rated 5 out of 5 stars

Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more

Rated 3 out of 5 stars

For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

970 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(970)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dissapointing customer service

My daughter ordered a personalised phone case, 14 September, and paid an extra $15 for express shipping and tracking. To date, no tracking information sent to her, no further correspondence on her order, no reply to her emails. Despite lockdown, worked into the estimated delivery date was the locked down extra time, it was supposed to be delivered on 22nd September, still no comms.

September 22, 2021
Unprompted review
Advertisement
Rated 4 out of 5 stars

Good products, lovely customer service

The website was easy to use with a good range of products. I ordered a photobook which is a great little standard book - not the highest quality finish, but perfectly good for an everyday photobook and I would order again. I also ordered the magnetic strip photos and these were a nice surprise regarding quality - really good as presents. But what i was MOST impressed by was the customer service. My delivery was delayed by a couple of weeks so I got in touch to enquire about it and had a polite response straight away. I got an apology and was told they'd order a reprint to send out to me again at no extra charge. Given all the issues with covid etc affecting businesses, I think this was above and beyond and showed great kindness.

September 16, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wedding invites

I was hoping to keep our wedding invitations simple by all having all the information in one place, easy to send overseas, with a personal touch. Photobox ticked all these boxes!
The functions to add photographs, sentences and images are user friendly, and importantly the price and quality were excellent.

September 9, 2021
Rated 4 out of 5 stars

Good quality magnets

Good quality magnets, came packaged in an envelope as well. Bought one of the magnets as a gift for my best friend and she loved it. A bit expensive though!

September 8, 2021
Rated 5 out of 5 stars

Excellence and Quality.

What an amazing experience I had with Photobox. So easy to design and create, the delivery time was outstanding (even despite New Zealand being in lock down!) The product was of excellent quality, was easy to instal and has become a focal point of our home. I loved Photobox and have already started my next project!

September 8, 2021
Advertisement
Advertisement
Advertisement
Rated 3 out of 5 stars

Easy to use website

Easy to use website, and awesome range of products. Difficult tracking delivery: not enough info in various stages and why do orders get split and not delivered as one?

August 22, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look