Photoframesandmore Reviews 

276
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials and how wonderfully the items showcase their treasured artwork and family photos. Consumers truly love the prompt shipping and mention that packages always arrive carefully wrapped and well protected. Buyers find the website simple to navigate, making the entire purchasing journey smooth and completely stress-free. Some reviewers were not happy with sizing discrepancies, mentioning that certain custom frames did not fit their pictures properly. A few people also experienced unexpected delivery delays and handling issues when parcels were managed through external courier services.

What people talk about most

Product

Consumers find product to be positive, highlighting that frames are well-made, sturdy, and fit their... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with the well-made and sturdy... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and securely... See more

Order

Users describe positive interactions with order, noting that the website provides clear instructions and... See more

Service

Customers had overwhelmingly positive experiences with service, noting consistently excellent support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered tray frame in black for my painted art work. Painting fits perfectly, all fittings provided, very good quality, delivered earlier than estimated time on order confirmation. My picture looks... See more

Rated 5 out of 5 stars

Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Place... See more

Company replied

Rated 5 out of 5 stars

I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product a... See more

Company replied

Rated 5 out of 5 stars

The Frame and the inserts are quality and really display my father in laws WWII medals and his photo in a befitting, professional way . It reminds us that things such as this should be on display, be... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Wood Frame Supplier

Written by the company

Small Family Run Framing business based in the UK. We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing. As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames. We also provide a range of frames than can be made to your measurement, with our bespoke framing service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(276)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Beautiful and good quality.

This was my first experience buying a frame for a jigsaw puzzle and I'm 100% satisfied. It was easy to find instructions for the measurements and the frame fits perfectly. I loves the design as well, it matches perfectly with the theme of my puzzle.
The frame is very good quality, sturdy and beautiful. I can't wait to finish my puzzle and display it in my home.

February 3, 2026
Unprompted review
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Reply from Photoframesandmore

Thank you so much! We’re delighted your first jigsaw frame experience was a success and that it fits perfectly. We can’t wait for your finished puzzle to take pride of place in your home! 🧩✨

Rated 5 out of 5 stars

Great frames

You might worry about frames being sent through the post, don't! I've ordered loads now, they're packaged really well and arrive in perfect condition. The frame quality is very good and makes my paintings look properly finished!
Well done team!

January 6, 2026
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Reply from Photoframesandmore

We’re thrilled your frames arrive safely and that you’re happy with the quality. It’s wonderful to hear they’re giving your paintings that perfect finish :)

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Rated 5 out of 5 stars

Straight forward when ordering online

Straight forward when ordering online, happy when received our frame without any damages thankyou 😊

January 2, 2026
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Reply from Photoframesandmore

We’re delighted your frame arrived safely and that the ordering process was straightforward. We really appreciate your kind words! 😊

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Prompt delivery with excellent communication. Our photo frame was extremely well packaged and we are really pleased with the quality. Will be ordering more soon.

January 4, 2026
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Rated 5 out of 5 stars

Lovely quality frame

Lovely quality frame and was delivered quicker than the date originally estimated which was a bonus. Very well packed so arrived safely and they use FedEx so you get tracking updates and they delivered on time

January 2, 2026
Rated 5 out of 5 stars

I mistakenly gave this small family run…

I mistakenly gave this small family run business a 2 star review recently due to a delivery problem. I now realise the problem was not with photoframesandmore, it with the FedEx delivery company so I’d like to rectify this by saying I’ve been using PFAM for six months now and would highly recommend them.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

great customer service

My initial frame was damaged when it arrived but within 30 minutes of me getting in contact with Tamara another one was sent. The second one arrived in perfect condition. Great to have instant response and to know a problem can be dealt with straight away.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

Exceeded expectations! Arrived well packaged. Very clear instructions on the YouTube link. Easy to follow and mount the painting in the frame. I shall be purchasing again.

December 8, 2025
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Rated 5 out of 5 stars

Frames

I have been getting frames from you guys for some time now, and they are perfect I can't rate you enough, thank you 😀

November 21, 2025
Unprompted review

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