This company is 100% just after your money. While the app is good the pricing structure suggests you get more than established market leading photograph editing software. Not the case, poor AI and ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app started off great, but slowly it destroyed the quality of its own features and without notice or offering refunds- they changed the tiers and put "better" options into this new tier with a lar... See more
My subscription has disappeared and cannot now use the app. Following the instructions to reinstall is impossible. No way of contacting support just canned AL responses. Says I have used up my cred... See more
I've been using it for 2 years now? I won't comment their recent bulk changes. The app just gradually becomes worse and worse, destorying picture quality, quite often not working, getting logged out m... See more
1.5
Bad
204 reviews
Replied to 30% of negative reviews
Typically takes over 1 month to reply
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I have been using this app for years
I have been using photo room for several years now. Her customer service has been always responsive, attentive and kind. As years has passed the app has evolved, adding new features and ways to better present your products. I had recently an issue derived from an update and their team did right by me,going beyond I was expecting! I really like this app and I'll continue using it! Thanks!
May 4, 2026
Unprompted review
Really enjoy this app!
I have been using this app for a few years now. I have had the pro plan for the last 2 years and have been happy with the app. Had a minor issue but it was handled quickly and problem was resolved in a timely manor. Customer service was great and responded quickly to my inquiry which was great!
May 1, 2026
Unprompted review
Reply from photoroom.com
Thank you so much :):) delighted to know we're helping you !
Photoroom Team
I have been using this app for 3 years…
I have been using this app for 3 years now, I had the basic subscription for the first two years and have switch to Max.
What a joke, nothing works, when you ask for help with things you are left hanging.
For over $300 a month do not waste your money. I will be cancelling this month!
May 1, 2026
Unprompted review
Reply from photoroom.com
Thank you for your three years of loyalty and for taking the time to share this.
Upgrading to Max and immediately running into issues, with support not following up, is not the experience we want for a long-term customer. Before you cancel, please reach out to our support team through the app and ask for a human agent.
Three years with Photoroom deserves a proper conversation, not silence :):) and we'd genuinely like the chance to make this right.
Thank you, The Photoroom Team
Beyond bad
Beyond bad. Do not, absolutely do not sign up for this service.
First of all they say that you can get all this different functionality with a 7-day free trial with your credit card on file. When you go to do it, it says that in order to be able to do that you need to upgrade. It goes from $7.99 to $12.99. Guess what? That doesn't work either and the only way that you can batch modify a bunch of images is by upgrading to their $34.99 package. Even though their prior packages say that you can batch change up to 250 images at once.
Apparently they are not a US-based company. They use AI to answer their chat. It is definitely not a human being. Don't even bother as you're not going to be able to get your money back. We just signed up today and when we went to request a refund it says that since we had signed up more than two weeks ago we couldn't do it...when in fact we just signed up a few hours earlier, not weeks. They are a complete scam company. Be warned.
April 26, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this in detail.
Photoroom's plans are built around different usage levels, and we hear that what's included at each tier wasn't clear enough before you committed.
We only allow 1 free trial and thus picking it on the right plan is key. If you were trying to test the video feature indeed this one is for the Max plan and above and it is thus key to take the free trial on Max for example.
The refund system showing an incorrect sign-up date is a technical error that should not happen and needs to be reviewed directly. Please contact our support team through the app and ask for a human agent. They can look at your account, clarify exactly what your current plan includes, and investigate the refund date discrepancy.
Thank you, The Photoroom Team
I’ve been begggggging them for a reply…
I’ve been begggggging them for a reply for months they STOLE $200 + off me I’m crying I I can’t cope they just don’t care do not get this app photoroom is a scam
April 18, 2026
Unprompted review
Reply from photoroom.com
Thank you for writing this, we hear the begging loud and clear, and months without a response on a billing concern this significant is not acceptable.
Please contact our support team through the app and ask specifically for a human agent. They can access your account and billing history directly and make sure this gets the proper attention you've been waiting for !
Thank you, The Photoroom Team
This service has become unusable now…
This service has become unusable now that they moved to a credit system. I have been using for years now and and was on a pro plan that they tried to force an upgrade on a few years ago. Since that didn't work they retroactively added limits to simple batch processing and basic AI edits. Once my term is up I will be leaving them after years of being a loyal customer.
April 17, 2026
Unprompted review
Reply from photoroom.com
Thank you for your years of loyalty and for taking the time to share this.
Photoroom has evolved significantly as a full AI suite for eCommerce, and usage tiers for batch processing and AI edits are part of how we now structure our plans to reflect different workflows and business scales. We genuinely don't want to lose you as a long-term customer. Before your term ends, please reach out to our support team through the app, they can walk you through what's available on your plan and explore whether there's a better fit for your needs.
Thank you, The Photoroom Team
In February
In February, I paid £69.99 for an annual Pro plan. The payment was taken, and I used the service for about a month. After that, I didn’t need to log in much. When I logged in again in April, I saw that my subscription had been cancelled. I received no email or any kind of notification about this.
I contacted customer support, and they said I would receive a response. However, none of my follow-up messages were ever answered. I will be contacting my bank to report this company as fraudulent and request a refund.
I strongly advise others to avoid using this service.
April 15, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
We have an automatic subscription cancel if payments aren't going through. Please contact our support team through the app and ask specifically for a human agent to review your case, it might be that the payment was returned. They will have access to all your billing information and be able to explore. What could also be happenning is that you might be connecting with a different login and thus not accessing your actual account, this is a classic issue we see.
Thank you, The Photoroom Team
Paying for unusable AI generated photos.
Program locks up. AI generates photos that are not accurate to the description. AI generated photos have strange things in the backgrounds which make them unusable and they charge you for them. You are paying for photos you can not use.
April 15, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to write this.
As shared in your other review, we are constantly improving our AI generations to take as few generations as possible to get to the result you want and will be sharing more educational content on how to improve prompts. We have now enabled an automatic credit refund when there is a generation issue and are testing different ways to enable a user to claim back credit if they believe the generation is problematic.
BEst,
Photoroom Team
He really ruined the quality of all the...
He really ruined the quality of all the photos, messed up the lighting, damaged the lenses (in glasses photos) and in the end I had to fix it by hand in gimp, a waste of €27/month.
April 12, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
AI output affecting lighting and damaging lens detail on glasses can happen but we have now added automatic credit refund on faulty images and are testing wasy for users to signal when they believe the generation was faulty. We are also increasing our educational content on better prompting to help you make the best of our solutions.
Reflective and transparent surfaces like eyewear lenses are among the more technically challenging cases for AI editing, and your feedback helps us improve. Please contact our support team through the app and share some examples, specific cases go directly to the product team and help us address these issues faster.
Thank you, The Photoroom Team
They steal 1000s of dollars for u to…
They steal 1000s of dollars for u to not be able to use app
April 14, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
Paying for a subscription and not being able to use the app is something we want to resolve. Please contact our support team through the app and ask for a human agent, they can access your account directly and get to the bottom of what's preventing access.
We want to make sure you're able to use what you've paid for.
Thanks, Photoroom Team
Company’s is so greedy it’s…
Company’s is so greedy it’s disgraceful. I’m already paying £5 a week and now they want me to pay more on top. It’s shameful
April 12, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
We hear that feeling asked to pay more on top of an existing subscription is deeply frustrating. Photoroom has evolved into a full AI suite for eCommerce visual editing, and our plans are designed around different usage levels and the value they unlock. If your current plan no longer fits your needs, please reach out to our support team through the app, they can review your account and help you find the right fit.
Thank you, The Photoroom Team
Ignore customers on live chat
I am pleased to share that Photoroom support have resolved this for me. Even if Google refused.
I have been a subscriber to this app for 2 years. This year i paid £69.99 on March 12 for 1 year subscription. On 30th March, I was tempted to upgrade to Plus and that is usually £249.99 per year. because I had paid £69.99 previously I was charged 171 for the additional upgrade. After upgrading, I found the Plus did not meet my expectations and Google refunded the 171 additional. I expected the original subscription which I still paid £69.99 for would be reinstated. Instead, it was completely cancelled and I am £69.99 out of pocket. It is very simple billing issue. I contacted the App Dev Photoroom who basically ignored the billing issue and told me to contact Google who have previously told me it is the app developer who must resolve the issue. Photoroom support are now intentionally ignoring my support meddages. I have asked them why they are ignoring me and they continue to ignore in their live chat window, even though the agent is online. For the sake of a billing issue, this company would rather keep my £69.99 than resolve the issue. I have contacted Amex and raised a dispute. Shockingly bad customer service.
April 8, 2026
Unprompted review
Reply from photoroom.com
Thank you for detailing this so clearly. The Google Play refund process can affect the status of the original subscription. Unfortunately Google Play handles the subscriptions and we do not have direct influence over it. However please share with our support team the exchange you've had with Google and we'll see if we can help out.
Thank you, The Photoroom Team
Company non responsive
Company non responsive
I cancelled my subscription during the free trial period and was billed and have continued to be billed since January. I’ve sent emails about this to the help linked email account on the website and the untimely response I received was “Our support has moved to chat! …We won’t be responding to emails anymore, so please reach out through our chat instead.”
So why have a contact support email address???
I have submitted, as requested, the information in chat monthly and the response I received is “Your request has been forwarded to a team member who can help locate your subscription and process your refund request. We'll do our best to get back to you as soon as possible. This might take a few hours. Thank you so much for your patience”
No one follows up!
I’m sure if the app is what you’re looking for it’s great but honestly if it’s not be prepared to be unable to get out of premium account monthly billing. I’m now filing a dispute with my credit card company and the State Attorney Generals office Consumer division.
This is ridiculous!
April 8, 2026
Unprompted review
Reply from photoroom.com
Thank you for laying this out so clearly.
Months of charges after cancellation, combined with chat responses that promise follow-up and never deliver, is not the service we want you to experience and I am sorry for that.
One important thing to check: if your subscription was taken through the Apple App Store or Google Play, cancellation must be done directly there, not via email or chat. If via our website, it's managed at app.photoroom.com.
Please check these and if it still is blocked I'd suggest to try again on support? Feel free to notify them that you've been suggested to do so on Trustpilot to further escalate.
Thank you, The Photoroom Team
Not for iPad!
PhotoRoom on iPad is fundamentally broken. The batch editor simply does not work: it loads the wrong interface, hides the export button, and traps you in an editor you can’t exit. This isn’t a minor glitch — it makes the app unusable for anyone who needs to process multiple photos efficiently. What’s worse is that this issue has been reported repeatedly, and the developers still haven’t fixed it. Instead of addressing a core workflow failure, they continue releasing new AI features while ignoring the fact that the iPad version can’t perform basic tasks. If you rely on your iPad for your business, look elsewhere. The iPhone version works, but the iPad version feels abandoned. DO NOT WASTE YOUR MONEY OF YOU WORK IN YOUR IPAD.
April 7, 2026
Unprompted review
Reply from photoroom.com
hank you for the detailed breakdown. This ifeedback helps us see that there is interest in improving our iPad app. The batch editor behaviour you're describing on iPad, wrong interface loading, hidden export button, no way to exit, is something our product team needs to see directly. In the meantime, the iPhone version handles batch processing correctly and is a workable option if you have access to it.
Please feel free to share screenshot of your iPad issues with our support team online so they can log the issues with our Product team,
Thank you, The Photoroom Team
I have used this app for a couple of…
I have used this app for a couple of years now. All of a sudden, the app does not work! Any updates cause mayhem and on top of that they say they cannot find my subscription. Well, my bank tells me different!
You cannot speak to anyone or find a simple email for customer service. It's impossible to get help.
I feel like I have been totally ripped off this time.
Appauling
April 1, 2026
Unprompted review
Reply from photoroom.com
Thank you for your two years with Photoroom and for sharing this. The most common reason a subscription doesn't show up is being logged in with a different account than the one used at sign-up, try logging in with your original email and it should appear. For the app issues post-update, contact our support team through the app and ask for a human agent. There's no email address for support, but a human agent via the app can access your billing records and help you directly.
Thank you, The Photoroom Team
Photoroom is suddenly not working at…
Photoroom is suddenly not working at all, its a waste of money and I will be cancelling my subscription and demanding my money back!
March 31, 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. If the app has suddenly stopped working, a quick first step is to log out and back in, or check for any pending updates. If that doesn't sort it, contact our support team through the app and ask for a human agent, they can access your account and diagnose what's happening directly.
Thank you, The Photoroom Team
Scam/trap
It’s a trap. Do not buy. You can not cancel, it makes it almost impossible
March 28, 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Cancellation is straightforward once you're in the right place: if you subscribed through the Apple App Store or Google Play Store, cancel directly there, not within the Photoroom app. If you subscribed via our website, head to app.photoroom.com. Also make sure you're logged in with the same account used at sign-up. If you're still stuck after that, contact our support team through the app and ask for a human agent.
Thank you, The Photoroom Team
A subscriber since 2022, no customer care, no customer loyalty, no customer support
A subscriber of PhotoRoom Pro since 2022, in last few months since a large scale update & introduction of new payment plans and limiting of features/ usage, I have experienced issues on a daily basis, with the App crashing, not being able to upload, and if I do upload, not being able to export. There are instances where, images have been exported more than once impacting the number of images exported for the month.
I have contacted the PhotRoom team on numerous occasions (i have sent at least 15 messages). When I have had a response it's always the same, " I understand your frustration.....blah, blah. blah ...we have passed your message to the team and your issue will be looked into". In one such response, I was asked to send screen shots of the issue am having. I did, and I got the same response again, i.e that it's been passed on to look into and someone will get back to me.
There has been no attempt to get back to me with a resolve. i've even requested a refund and that to has been met with radio silence.
Today, I succumbed and decided that I cannot continue to pay a subscription that causes me so much stress, with a complete and utter lack of customer support.
I tried to cancel, but what do you know! That process too, freezes. So, 1) I am unable to get a resolve to my issues, and 2) I am unable to cancel.
I sent 3 more messages today, but no doubt I will never get a response.
I just don't know how a company can operate with no regard for customer care and customer loyalty.
the only reason I have left 2-stars is because in the early days, the App met my purpose.
March 21, 2026
Unprompted review
Reply from photoroom.com
Thank you for the detail here, and for your loyalty since 2022.
Crashes, upload failures, duplicate export counting, and 15 messages met with the same canned response is a serious breakdown on both fronts.
To cancel: if your subscription was taken through the Apple App Store or Google Play, cancel directly there. If via our website, go to app.photoroom.com.
for everything else, contact our support team through the app and ask specifically for a senior agent, not first-line support.
We are constantly improving the stability of the apps and your feedback matters to make it better. Support can see your logs and share them to our engineering team to enable better bug understand and ensure issues can be resolved for all users.
Thanks for helping us improve :)
Photoroom team
Thank you, The Photoroom Team
It’s very expensive I paid A$145 It’s…
It’s very expensive I paid A$145 It’s not worth it and this is monthly subscription it’s only last for few days with Ultra AI videos & photos generated 250 limit when it’s generated one time it doesn’t generate what you’ve asked in one go but if you only after background changes it’s probably worth it. I hope it’s a lot cheaper!
March 20, 2026
Unprompted review
Reply from photoroom.com
Thank you for the honest and balanced take.
AI generation works best when you explore a few variations to dial in exactly what you're after, it's worth playing with how you describe your brief. We are creating more educational content to help users prompt in ways that will give them the visuals they want. We are also automatically recharging credits for failed generations to improve the experience for users. For eCommerce merchants using Photoroom primarily for background removal at volume, the value is definitely there, and we're glad you see that too. If you'd like help finding the plan that best fits your actual usage, our support team through the app can walk you through the options.
Thank you, The Photoroom Team
THEY STEAL YOUR MONEY
THEY STEAL YOUR MONEY, DO NOT ADD YOUR PAYMENT INFO IN THEIR WEBSITE. I have canceled my subscription many times and yet they are charging my card. Even taking money 2 times in a row. If you want to cancel subscription, there is no real button for that and you just have ro read articles of how to do it. I almost canceled it 10 times yet they chaege me. I have contacted help, yet no response. It is a nightmare. I am trying to contact authorities to make a legal complaint otherwise they will be stealing whatever I have in card.
March 18, 2026
Unprompted review
Reply from photoroom.com
Thank you for writing this.
Multiple failed cancellation attempts almost always point to one thing: trying to cancel in the wrong place. If you subscribed through the Apple App Store or Google Play Store, cancellation has to be done there directly, not within the Photoroom app. If you subscribed via our website, go to app.photoroom.com. Also make sure you're logged in with the same account used at sign-up, otherwise your subscription won't appear.
Please contact our support team through the app and ask for a human agent to confirm everything is properly closed.
Thank you, The Photoroom Team
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