When the image generation works, it works fantastic and i haven't found another app that does as good of a job. However, over the past few days i have had endless errors and it constantly generates sp... See more
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Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept... See more
When I'm making pictures, under the "Insert" option, I can't find my cutouts ANYWHERE anymore. WHERE did that option go? I can only find my cutouts through the main menu under the "Brand" option - b... See more
I have been using this app for 3 years now, I had the basic subscription for the first two years and have switch to Max. What a joke, nothing works, when you ask for help with things you are left ha... See more
Company replied
Company details
Written by the company
First impressions sell. Make yours count. Photoroom is the full AI visual solution for e-commerce. We help online sellers and brands turn product photos into listings buyers trust, fast, on-brand, and at scale. What we do: - Batch edit up to 250 product images at once, backgrounds, AI shadows, AI scenes, resize, brand kit, applied across your catalog. - Connect your Shopify store to sync products, edit visuals, publish back, all in one place. - Edit to sell more with dedicated AI tools built for selling, not for art: Virtual Model, Ghost Mannequin, Product Beautifier, AI Backgrounds, Relight, AI Shadows, Video. - Apply brand consistency across every listing in seconds, same model, same logo placement, same look across your catalog. - Product fidelity you can trust, models trained to keep your product accurate, up to 4K output. No floating sofas, no colour drift. - Mobile and web, same library, start on your phone, finish on desktop. Free to try. Pro, Max, Ultra and Enterprise plans for sellers who want more volume, more control, more models, or more integrations. Trusted by Shopify merchants, marketplace sellers, brands and retailers worldwide.
Contact info
France
- www.photoroom.com
1.7
Bad
218 reviews
Replied to 31% of negative reviews
Typically takes over 1 month to reply
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He really ruined the quality of all the...
He really ruined the quality of all the photos, messed up the lighting, damaged the lenses (in glasses photos) and in the end I had to fix it by hand in gimp, a waste of €27/month.
April 12, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
AI output affecting lighting and damaging lens detail on glasses can happen but we have now added automatic credit refund on faulty images and are testing wasy for users to signal when they believe the generation was faulty. We are also increasing our educational content on better prompting to help you make the best of our solutions.
Reflective and transparent surfaces like eyewear lenses are among the more technically challenging cases for AI editing, and your feedback helps us improve. Please contact our support team through the app and share some examples, specific cases go directly to the product team and help us address these issues faster.
Thank you, The Photoroom Team
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They steal 1000s of dollars for u to…
They steal 1000s of dollars for u to not be able to use app
April 14, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
Paying for a subscription and not being able to use the app is something we want to resolve. Please contact our support team through the app and ask for a human agent, they can access your account directly and get to the bottom of what's preventing access.
We want to make sure you're able to use what you've paid for.
Thanks, Photoroom Team
Company’s is so greedy it’s…
Company’s is so greedy it’s disgraceful. I’m already paying £5 a week and now they want me to pay more on top. It’s shameful
April 12, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
We hear that feeling asked to pay more on top of an existing subscription is deeply frustrating. Photoroom has evolved into a full AI suite for eCommerce visual editing, and our plans are designed around different usage levels and the value they unlock. If your current plan no longer fits your needs, please reach out to our support team through the app, they can review your account and help you find the right fit.
Thank you, The Photoroom Team
Ignore customers on live chat
I am pleased to share that Photoroom support have resolved this for me. Even if Google refused.
I have been a subscriber to this app for 2 years. This year i paid £69.99 on March 12 for 1 year subscription. On 30th March, I was tempted to upgrade to Plus and that is usually £249.99 per year. because I had paid £69.99 previously I was charged 171 for the additional upgrade. After upgrading, I found the Plus did not meet my expectations and Google refunded the 171 additional. I expected the original subscription which I still paid £69.99 for would be reinstated. Instead, it was completely cancelled and I am £69.99 out of pocket. It is very simple billing issue. I contacted the App Dev Photoroom who basically ignored the billing issue and told me to contact Google who have previously told me it is the app developer who must resolve the issue. Photoroom support are now intentionally ignoring my support meddages. I have asked them why they are ignoring me and they continue to ignore in their live chat window, even though the agent is online. For the sake of a billing issue, this company would rather keep my £69.99 than resolve the issue. I have contacted Amex and raised a dispute. Shockingly bad customer service.
April 8, 2026
Unprompted review
Reply from photoroom.com
Thank you for detailing this so clearly. The Google Play refund process can affect the status of the original subscription. Unfortunately Google Play handles the subscriptions and we do not have direct influence over it. However please share with our support team the exchange you've had with Google and we'll see if we can help out.
Thank you, The Photoroom Team
Company non responsive
Company non responsive
I cancelled my subscription during the free trial period and was billed and have continued to be billed since January. I’ve sent emails about this to the help linked email account on the website and the untimely response I received was “Our support has moved to chat! …We won’t be responding to emails anymore, so please reach out through our chat instead.”
So why have a contact support email address???
I have submitted, as requested, the information in chat monthly and the response I received is “Your request has been forwarded to a team member who can help locate your subscription and process your refund request. We'll do our best to get back to you as soon as possible. This might take a few hours. Thank you so much for your patience”
No one follows up!
I’m sure if the app is what you’re looking for it’s great but honestly if it’s not be prepared to be unable to get out of premium account monthly billing. I’m now filing a dispute with my credit card company and the State Attorney Generals office Consumer division.
This is ridiculous!
April 8, 2026
Unprompted review
Reply from photoroom.com
Thank you for laying this out so clearly.
Months of charges after cancellation, combined with chat responses that promise follow-up and never deliver, is not the service we want you to experience and I am sorry for that.
One important thing to check: if your subscription was taken through the Apple App Store or Google Play, cancellation must be done directly there, not via email or chat. If via our website, it's managed at app.photoroom.com.
Please check these and if it still is blocked I'd suggest to try again on support? Feel free to notify them that you've been suggested to do so on Trustpilot to further escalate.
Thank you, The Photoroom Team
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Not for iPad!
PhotoRoom on iPad is fundamentally broken. The batch editor simply does not work: it loads the wrong interface, hides the export button, and traps you in an editor you can’t exit. This isn’t a minor glitch — it makes the app unusable for anyone who needs to process multiple photos efficiently. What’s worse is that this issue has been reported repeatedly, and the developers still haven’t fixed it. Instead of addressing a core workflow failure, they continue releasing new AI features while ignoring the fact that the iPad version can’t perform basic tasks. If you rely on your iPad for your business, look elsewhere. The iPhone version works, but the iPad version feels abandoned. DO NOT WASTE YOUR MONEY OF YOU WORK IN YOUR IPAD.
April 7, 2026
Unprompted review
Reply from photoroom.com
hank you for the detailed breakdown. This ifeedback helps us see that there is interest in improving our iPad app. The batch editor behaviour you're describing on iPad, wrong interface loading, hidden export button, no way to exit, is something our product team needs to see directly. In the meantime, the iPhone version handles batch processing correctly and is a workable option if you have access to it.
Please feel free to share screenshot of your iPad issues with our support team online so they can log the issues with our Product team,
Thank you, The Photoroom Team
I have used this app for a couple of…
I have used this app for a couple of years now. All of a sudden, the app does not work! Any updates cause mayhem and on top of that they say they cannot find my subscription. Well, my bank tells me different!
You cannot speak to anyone or find a simple email for customer service. It's impossible to get help.
I feel like I have been totally ripped off this time.
Appauling
April 1, 2026
Unprompted review
Reply from photoroom.com
Thank you for your two years with Photoroom and for sharing this. The most common reason a subscription doesn't show up is being logged in with a different account than the one used at sign-up, try logging in with your original email and it should appear. For the app issues post-update, contact our support team through the app and ask for a human agent. There's no email address for support, but a human agent via the app can access your billing records and help you directly.
Thank you, The Photoroom Team
Photoroom is suddenly not working at…
Photoroom is suddenly not working at all, its a waste of money and I will be cancelling my subscription and demanding my money back!
March 31, 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. If the app has suddenly stopped working, a quick first step is to log out and back in, or check for any pending updates. If that doesn't sort it, contact our support team through the app and ask for a human agent, they can access your account and diagnose what's happening directly.
Thank you, The Photoroom Team
Scam/trap
It’s a trap. Do not buy. You can not cancel, it makes it almost impossible
March 28, 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Cancellation is straightforward once you're in the right place: if you subscribed through the Apple App Store or Google Play Store, cancel directly there, not within the Photoroom app. If you subscribed via our website, head to app.photoroom.com. Also make sure you're logged in with the same account used at sign-up. If you're still stuck after that, contact our support team through the app and ask for a human agent.
Thank you, The Photoroom Team
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A subscriber since 2022, no customer care, no customer loyalty, no customer support
A subscriber of PhotoRoom Pro since 2022, in last few months since a large scale update & introduction of new payment plans and limiting of features/ usage, I have experienced issues on a daily basis, with the App crashing, not being able to upload, and if I do upload, not being able to export. There are instances where, images have been exported more than once impacting the number of images exported for the month.
I have contacted the PhotRoom team on numerous occasions (i have sent at least 15 messages). When I have had a response it's always the same, " I understand your frustration.....blah, blah. blah ...we have passed your message to the team and your issue will be looked into". In one such response, I was asked to send screen shots of the issue am having. I did, and I got the same response again, i.e that it's been passed on to look into and someone will get back to me.
There has been no attempt to get back to me with a resolve. i've even requested a refund and that to has been met with radio silence.
Today, I succumbed and decided that I cannot continue to pay a subscription that causes me so much stress, with a complete and utter lack of customer support.
I tried to cancel, but what do you know! That process too, freezes. So, 1) I am unable to get a resolve to my issues, and 2) I am unable to cancel.
I sent 3 more messages today, but no doubt I will never get a response.
I just don't know how a company can operate with no regard for customer care and customer loyalty.
the only reason I have left 2-stars is because in the early days, the App met my purpose.
March 21, 2026
Unprompted review
Reply from photoroom.com
Thank you for the detail here, and for your loyalty since 2022.
Crashes, upload failures, duplicate export counting, and 15 messages met with the same canned response is a serious breakdown on both fronts.
To cancel: if your subscription was taken through the Apple App Store or Google Play, cancel directly there. If via our website, go to app.photoroom.com.
for everything else, contact our support team through the app and ask specifically for a senior agent, not first-line support.
We are constantly improving the stability of the apps and your feedback matters to make it better. Support can see your logs and share them to our engineering team to enable better bug understand and ensure issues can be resolved for all users.
Thanks for helping us improve :)
Photoroom team
Thank you, The Photoroom Team
It’s very expensive I paid A$145 It’s…
It’s very expensive I paid A$145 It’s not worth it and this is monthly subscription it’s only last for few days with Ultra AI videos & photos generated 250 limit when it’s generated one time it doesn’t generate what you’ve asked in one go but if you only after background changes it’s probably worth it. I hope it’s a lot cheaper!
March 20, 2026
Unprompted review
Reply from photoroom.com
Thank you for the honest and balanced take.
AI generation works best when you explore a few variations to dial in exactly what you're after, it's worth playing with how you describe your brief. We are creating more educational content to help users prompt in ways that will give them the visuals they want. We are also automatically recharging credits for failed generations to improve the experience for users. For eCommerce merchants using Photoroom primarily for background removal at volume, the value is definitely there, and we're glad you see that too. If you'd like help finding the plan that best fits your actual usage, our support team through the app can walk you through the options.
Thank you, The Photoroom Team
THEY STEAL YOUR MONEY
THEY STEAL YOUR MONEY, DO NOT ADD YOUR PAYMENT INFO IN THEIR WEBSITE. I have canceled my subscription many times and yet they are charging my card. Even taking money 2 times in a row. If you want to cancel subscription, there is no real button for that and you just have ro read articles of how to do it. I almost canceled it 10 times yet they chaege me. I have contacted help, yet no response. It is a nightmare. I am trying to contact authorities to make a legal complaint otherwise they will be stealing whatever I have in card.
March 18, 2026
Unprompted review
Reply from photoroom.com
Thank you for writing this.
Multiple failed cancellation attempts almost always point to one thing: trying to cancel in the wrong place. If you subscribed through the Apple App Store or Google Play Store, cancellation has to be done there directly, not within the Photoroom app. If you subscribed via our website, go to app.photoroom.com. Also make sure you're logged in with the same account used at sign-up, otherwise your subscription won't appear.
Please contact our support team through the app and ask for a human agent to confirm everything is properly closed.
Thank you, The Photoroom Team
Absolutely disgusted by the predatory…
Absolutely disgusted by the predatory subscription model of this app. The cancellation process is intentionally designed to be confusing. I was charged £69.99 without a clear warning and have been fighting with their AI bot for over an hour just to get a refund. Their "support" is just a loop of automated messages denying any help. This is a total scam. If you value your money, do NOT install this app. 1 star is way too high for this kind of business practice.
February 23, 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Cancellation shouldn't take an hour, and if it did, something went wrong. One thing worth checking first: subscriptions taken through the Apple App Store or Google Play Store need to be cancelled directly there, not within the Photoroom app. If you subscribed via our website, head to app.photoroom.com.
Thank you, The Photoroom Team
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Imposible to cancel
Imposible to cancel, they won’t let you. Still finding ways, horrible. It’s been 40min
March 16, 2026
Unprompted review
Reply from photoroom.com
We're sorry for the issues you are encountering.
40 minutes trying to cancel with no clear path forward is indeed an issue and we're sorry you had that experience. Please contact our support team through the app, where they have direct access to your account and can process this quickly. We want to make this right.
Photoroom team
PLEASE DO NOT PAY THEM MONEY
PLEASE DO NOT PAY THEM MONEY. As soon as you subscribe, ALL the amazing features you’ve been using for free get turned off and you have you pay a ton more to get very little. I used the app for free for months and it was incredible. The moment I paid to subscribe, the app became unusable cause they want you to pay more and more and more just to get half the features you got before paying. I’ll be calling my credit card company to dispute the charges. Total scam.
March 12, 2026
Unprompted review
Reply from photoroom.com
Thank you for your message,
We hear the frustration, and we want to help you find a setup that actually works for you. Photoroom's plans are built for different usage levels, free access and paid plans have different feature sets and credit pools by design. If what's included in your current plan doesn't match your workflow, please reach out to our support team through the app. They can review your account and help you understand what plan fits your actual needs. Our features have been evolving and thus move to different plans but these are also meant to fit your needs.
Thank you
Photoroom team
Find another app to spend your money on
This company is the worst. I've been waiting 3 days to get reconnected to an app they acknowledge I've paid for and is an active subscription, but which for some reason has dropped me. They also changed the terms I subscribed to, partway through my subscription, giving me fewer options. I could go on, but the customer service is quite literally the worst I've ever experienced.
March 11, 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this.
Three days without access to a subscription you're paying for is not the standard we hold ourselves to. Please contact our support team through the app and ask for a human agent, they will prioritise restoring your access. Our plans are evolving as our feature evolve too and fit better specific use cases. We continue to have a free tier to enable users to tests our features and then depending on their use cases our different plans map these.
Thank you, The Photoroom Team
Two Years as a Customer — Very Disappointing Ending
I used PhotoRoom for about two years and subscribed to all available plans and add-ons. However, over the last couple of weeks the background generation quality has dropped to the level of the free V3 version — blurry textures, unclear objects, and generally poor results.
Because of this, I cancelled my MAX subscription about two weeks before the next billing period. Despite that, PhotoRoom immediately disabled my paid subscription and effectively took away the remaining two weeks that I had already paid for.
This feels extremely unprofessional. A company that positions itself as a tool for professionals should treat its paying users much more fairly. Unfortunately, in my experience the service quality has declined significantly and the way they handled the subscription cancellation was very disappointing.
March 8, 2026
Unprompted review
Reply from photoroom.com
Thank you for your review and sorry to hear you've been having issues.
The cancelled part of your subscription should be reflected in your next bill for the new plan you have picked. (if you've picked Pro then you'll only pay prorata with the Max non used). If that didn't happen, please contact our support team through the app so they can review your account and sort this out.
Thanks again
Photoroom Team
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You will get charged even if u cancel subscription
When I first used this it was great but haven’t used it so cancelled my subscription still got charged and requested a refund which they put through same day got the email and saw it on my statement next day it disappeared don’t deal with this company seems very dishonest
March 2, 2026
Unprompted review
Reply from photoroom.com
Thank you for flagging this. A refund confirmed in writing that hasn't arrived needs to be followed through on. Please contact our support team through the app with your confirmation email handy. They can investigate what happened. Refunds typically take 5 to 10 business days, and a human agent will chase this properly.
Thank you, The Photoroom Team
I will open a lawsuit against this…
I will open a lawsuit against this indian scammers , be aware 100% scam .
February 1, 2026
Unprompted review
Reply from photoroom.com
Hi,
Thanks for your review but I believe you picked the wrong company. We are not an Indian company.
Best,
Photoroom.
Changed terms midway through annual subscription
I loved this app, using it ONLY to remove backgrounds in batch processing for my small business. I paid an annual subscription. They changed the terms midway in my subscription, limiting my processing, which would force me to change to a much more expensive plan. They told me they did this due to additional AI features! I don’t use them for that. I will be looking elsewhere for the basic features I need. So wrong to change terms when you paid annually.
February 15, 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Photoroom has grown into a full AI suite for eCommerce visual editing, and the plan structure has evolved to reflect that. We completely understand that if batch background removal is your only need, a plan built around a broader AI toolkit can feel like the wrong fit. We enabled users from the previous conditions to extend their batch limits when we rolled out the new pricing to prevent disruptions of your workflows.
In anycase if you'd like to better understand our plans feel free to reach out to our support team through the app. They can review your actual usage and help you find the plan that matches what you need, not what you don't.
Thank you, The Photoroom Team
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