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PH TRAVEL LTD Reviews 

2,903
•
TrustScore 5 out of 5

4.8

Airline Ticket Agency
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Review summary

Created with AI, based on recent reviews

Considering 669 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the helpful staff for making the entire flight booking process completely smooth, efficient, and stress-free. Many people also appreciate the very competitive ticket prices and the wonderful follow-up care provided by dedicated agents. However, some reviewers were not happy with unexpected price increases that occurred right after completing their initial online reservations. A few consumers also noted serious difficulties when trying to manage inconvenient flight schedule changes or getting proper support during disruptions. Some travelers mentioned that dealing with alternative arrangements was frustrating when they needed reliable assistance.

What people talk about most

Staff

People report positive experiences with staff, highlighting the exceptional help and professionalism they... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and professional support... See more

Booking process

Customers consistently note positive experiences with booking_process, highlighting that the overall... See more

Customer service

Consumers find customer service to be positive and helpful, often noting prompt follow-up calls after... See more

Price

Customers report widespread satisfaction regarding pricing, noting that rates are highly competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Austin did a great job working with me and explaining some of the challenges with flights around Christmas. Additionally he followed up after our selection when there was a better option available fo... See more

Rated 5 out of 5 stars

Excellent service….. I booked a flight online and the price went up as my payment was being authorised… I called PH Travel who offered me a slight discount on the increased price… I turned it... See more

Rated 5 out of 5 stars

Adam was very knowledgeable and gave up to date advice on my inquiry. I am pleased he handled and spoke pleasantly during my phone conversation.

Rated 5 out of 5 stars

I am very satisfied. Paul was very helpful, especially with unavoidable price changes and then a mistake I made in a middle name spelling. I felt I was in very good hands throughout. Highly recommen... See more

Company details

  1. Airline Ticket Agency
  2. Cruise Travel Agency
  3. Flights Search Site

Written by the company

PH Travel is an ATOL, ABTA, IATA protected company dealing with most of the airlines. We try harder to provide best of our services and deals to our customers. Our motto is to Serve the Best.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,903)

618 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent service from start to finish. The whole process was smooth, easy, and stress-free. I found the service to be very trustworthy and professional, and the support provided was outstanding.

A special thank you to Michael for being helpful, friendly, and making the experience even better. I would definitely recommend this service to others.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Customer Service

The travel consultant I spoke to (Michael Clark) was very helpful and was able to offer a refund of most of the ticket price despite it being quite last minute. I really appreciated the quick responses and support.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was helped by Demi to purchase a…

I was helped by Demi to purchase a flight to Japan. It was for my daughter and he was very helpful making sure we both had the information. He was also patient and explained what was happening well. He found me a good deal and that worked for our restricted dates.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth booking experience

Very smooth booking experience. I received a prompt follow-up call from Mack, who was friendly, professional, and helpful. He answered my questions clearly and made the process straightforward. Great customer service so far, and I appreciate the support. Thank you, Mack!

June 24, 2026
Unprompted review

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