Pakistan International Airlines Reviews 

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extremely rude staff members, unhelpful customer service teams, and long frustrating flight delays that completely ruined their travel plans. Reviewers also noted extremely uncomfortable seats, broken facilities, and overall poor conditions inside the aircraft throughout their long journey. Some reviewers were happy with the genuinely helpful ground and onboard staff who provided good hospitality, polite communication, and professional assistance during travel. Consumers also mentioned experiencing smooth check-in processes, well-organized boarding procedures, and comfortable direct flights to their final destinations without major issues. Many people appreciated these positive aspects when flying with them.See more

Reviews shaping this summary

As an overseas Pakistani, I always want to support my country, but my experiences with PIA repeatedly end in disappointment. This incident was the final nail in the coffin. My elderly mother was... See more

very bad customer on check in service dirty seats . food wasn’t nice . crew member was ok.

pakistans most trusted and known airline made my flying experience a living hell. The most uncomfortable 8-hour flight I had back from Qatar to Pakistan, Qatar Airlines provided every necessity. Despi... See more

My first experience with PIA was very disappointing. At check‑in, I was charged AED 150 for my 9 kg hand carry, and even my laptop bag was weighed and included, which felt unfair. Inside the aircraft,... See more