Pakistan International Airlines Reviews 164

Very very bad airline. not recommended

Mashallah Pakistan Air Line and staff.
And PIA Supervisor we think because she was not telling the name and one ASF guy told her name which we think is Fake Mrs Rabiya (Gangster)
My brother and cuzons was stopped at airport they had confirmed 5 seats coming back to Dubai.
One of The Staff Member Rabiya was on check in desk and said we can only give you 4 seats right now 5 th we can not give you because plane is full.
That's there trick to ask money for 5th seat as a bribe.
My brother denied for money and she threat him of you do not pay we will cancel all your tickets.
My brother cuzon was shocked how anyone can cancel there tickets for no reason or we all have to pay this gangsters as a tax to leave Pakistan.
AlhumdulilAllah we can afford one more tickets and can come back to Dubai and next time we will never choose PIA ( Pakistan Air Line ) for travelling but what about a labor class which they can not afford even this ticket who will look after them.
And when she cancelled there tickets and they made video of her what she did then she started black mailing that she will not return there luggage unless they will remove the videos.
And will try our level best to move everyone out from this country.

You are most likely to lose your money if you have booked a PIA flight. Istanbul route is very risky because of people who have claimed asylum in Europe, pay bribe to fly from islamabad. For gulf route there is overbooking and flight cancellation. Also, corruption and bullying is on rise

No time management.Direct flight was changed into connection. 2 hours late. AC was not working inside the plane. Engine was not starting. Pathetic service.

Perfect take off and landing. Service by Cabin crew was excellent specially by steward Adeel Aziz, Syed Ali Haider and Air hostess Shazia Rizvi on PK 784 YYZ/KHI 29 Jun 2023 my Seat 25A.
Condition of aircraft was pathetic.

Except for carrying more weight than other flights, PIA is just a junkyard. Better to pay extra but do not purchase PIA ticket, otherwise you will regret.

I wouldn’t give this airline even 1 star. Worst service ever. Firstly I was travelling with my 2 & 3 year old and they gave us separate seats then blamed us for being late when we were not late. Families behind us were giving seats together. Cabin crew were horrible they shouted at us either sit down or leave the plane. They didn’t get it that a 2 & 3 year old can’t sit by themselves with complete strangers. In the end my husband had 2 year old in his knee and I had 3 year old in my knee in seats far away from each other. We were not given additional safety belts. Not all staff were bad some were very kind and understanding but matters were out their hands.

Worst Services. my flight timings were 11.10 pm and the flight got delayed till o1:00 am without any notice. and then still we waited one hour more till 2 am.

Worst possible travel experience for this price! Horrible food, dirty aircraft and washrooms, rudest ever cabin crew, and 0 regard for passengers’ time, safety, and comfort. Humble suggestion, charge people for what you provide or start providing for what you charge!

I have bought 4 tickets of PIA partially operated by turkish airline from skyscanner 'flightcatchers' for manchester to islamabad via Istanbul. PIA changed my flight route from islamabad to lahore and informed me only 1 day before flight I ring them many times that charges me lot of money for international calls but they haven't resolved the issue and the much worse thing happened when I arrived at manchester Airport for departure they told me your flight is cancelled by agent and agent said it is cancelled by PIA and PIA said it is cancelled by Turkish airline and I went back home bought new tickets of another flight much expensive and applied for refund. Never ever fly with PIA till you find positive reviews about pia the whole system of Pakistan is corrupt. I ll definitely sue them.

I had a flight to Pakistan via PIA.
At this point it is important to mention that I am a 69 year old amputee who is wheelchair bound.

The problem occurred when I needed to go to the washroom. I asked to be transported to the toilet a staff member said they didn't have a smaller wheelchair (which they would need to take me to the toilet) then they said they have a wheelchair but they refused to transport me stating that I would have to transport myself. The behaviour and attitude of these staff members was absolutely dispicable not only were they rude and dehumanising they made me feel very ashamed for having asked to use the toilet.

This is not something that I would expect of any airline let alone PIA. It is a airline I have been very loyal towards however I write this review because I know a complaint to PIA would not make a difference. But also to warn those that are like me who are vulnerable to avoid this airline for I fear the treatment they may receive.

I traveled with PIA, have to say it was one of the worst experiences I had on an Aircraft, the service was ridiculous and my seat was broken, Overall I was concerned for my safety and wellbeing as they say they there core values are safety & great service and that they are great people to fly with they are a joke. I would never recommend flying with them

IT IS A BIG SCAM AIRLINES. And the problem is that they sayd (operated by Turkish Airlines) that's why I bought their tickets. But maybe Turkish Airlines are their partner in crime as well. They cancelled my flight for very wacky reason as they say they are restricted from flying from Amsterdam to Istanbul and that they were listed mistakenly on TravelUp!! (which is a third party agency that sucks big time as well) - They cancelled my trip and seemingly no refund - The European Union should investigate this big scale scam and ban such airlines from even existing.

As a patriot Pakistani living in Canada for over 20 years, I still desired to fly PIA. The fabulous airline has significant loopholes in its business, one of which was to claim that SENIOR CITIZEN's treatment starts from the time we booked our seats from a Pakistani travel agent in Milton. NO DISCOUNT SIR, PIA authorities claim that we have to leave all our work and head to its pathetic office downtown and spend a full day to crack the incompetent staff for our Tickets, which we booked months ahead. The flight was on broken, torn, and dirty old business-class seats. No screens had any programs running and the library was showing EMPTY.
Food was a waste for any human being, the entire flight's food was below world standards of international airline meals.
YES, a complete 9 hours of rest in my sleep, tea, coffee, and snacks were much below standard.
The crew was very kind, knowledgable, and helpless in the meals and snacks, the Karachi Flight kitchen is riddled with the pilots association backdoor deals in buying and preparing meals, etc. All vendors are pilots back business entities. Major political high-ups have theirs too.
A huge number of passengers onboard were PIA employees and relatives, flying on their parents' personal airline.
Flights to Karachi and Dubai return were good, the plane was clean, staff was very kind and smiling, but the meals were a disgrace to be served and wasted. No entertainment.

Nothing was right. No service was available when I was denied boarding in Qatar Airlines check-in. No one felt responsive and I stayed two days at the airport when I didn't know anybody there.

What a shame! PIA and their sick staff is a shame to Pakistan and its people.

Worst airline ever!!!!

Never travelling with PIA ever again!

Tried to rob more money from me, bloody thieves!

When making changes to my ticket they divided my infant from there!
So much hassle i had to face with several nervous breakdowns!

This Airline and should be banned from United Kingdom. The worst Airline ever.

I wish I could have given zer0 one of dirty, unprofessional,money robber people in this planet please don't book through them they will change your flight date or airport on the last minute it will cost you arm and legs