PickMe Reviews 73

The drivers can drive a longer way, so you need to pay more. We went from about 3.000 to 5.000 lkr because of that.
We complained but Pick Me answered that they believed the driver, even though they could see the prize should have been around 3.000.
They closed the case immediately so we could’t have another say in it.

We recently used pick me in late night around 2am. and discovered that the taxi took a longer route.(around 10 additional kilometers).wanted to go to panadura from kolpity.No traffic at all in the galle road at that time.Bt that greedy driver used piliyandala,kesbawa route for that 25 mints ride.so finally it took 1hr for us to come. I don't know how often this occurs, although it certainly does, especially if a dishonest driver beliefs he has a very tired ,sleepy customer after work.so when you take your next ride clear route details with taxi drivers otherwise it will cost you more with these types of GREEDY drivers.So feel Very disappointed about the servive.Specially about the Greedy drivers who willing to do anything for rs.100

I have taken 2 trips so far - March 15 and March 29.
On March 15, my first tip with them, I had pre-ordered a cab. Somehow, I couldn't enter the LKR 250 first-trip coupon when I pre-ordered. 15 minutes before pickup time, driver called me up and said there would be an LKR 300 pickup charge - not knowing anything about this service and also being in a fix due to time-crunch, I said OK. Driver came and even before our journey began, I received a ride completed notification. I told driver about it and he said he tapped wrong button on the phone. At the drop-off, he showed me a bill of LKR 1025 on another phone so I paid him LKR 1325 (1025 + 300 pickup charge). I let them know about all of this - they said LKR 300 charge is not allowed and they would look into it + total trip charge + not being able to use a LKR 250 first-trip coupon.

Now, after almost a month, they have sent me 2 coupons: one for first-ride LKR 250 off and another one for the LKR 300 pick-up charge - both have April 30 as the expiration. I have contacted them and they said all coupons come with expiration.

My complaint is: the money I handed over didn't have any expiration date and nor was it an IOU - why can't they just resolve this matter by sending me a refund of LKR 550 in cash? I guess they really don't want to serve customers, that's why. Trips don't give you an estimate of the cost, estimate of the time, etc.

I will NOT use this service again.