PickYoMix Reviews 142

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Scumbags amassed a huge customer base and then sold the data to You Pick We Mix. Founder of Pick Yo Mix vanished overnight. Incredible.

Rated 4 out of 5 stars

At least 3rd time we have ordered. Always fresh,and been happy with for most part. But last time we received them the jelly beans were a big disappointment-they had no discernible flavour differenc... See more

Company replied

Rated 1 out of 5 stars

Constantly inundated with e-mails; several times a day, about some new discount code that knocks a whooping £5 off heavily priced sweets. I've ordered in the past two times and the service was okay bu... See more

Rated 5 out of 5 stars

Amazing company, can’t fault them at all. Been using them for about a year maybe, had 5+ deliveries and never had an issue. Great quality and very tasty sweets, quite a large selection to choose from,... See more

Company details

  1. Confectionery

Written by the company

We sell the finest pick 'n' mix in the land. No more pointless trips to the newsagent. Proper sweets. Delivered direct to your door.


Contact info

2.9

Average

TrustScore 3 out of 5

142 reviews

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Rated 5 out of 5 stars

Great customer service and more importantly, great sweets!

I received my order yesterday and I am really impressed. The sweets were very well packaged and the quality is very good, not like the cheap supermarket sweets. Customer service has been brilliant, they sent me a lovely email after I had ordered and plenty of updates when my order was being processed. I got my order when there was a discount code (which they do quite often, just send you the email with the code) and must say it's incredibly good value for money. I will be ordering again in the future I'm sure!

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered from them 3 times now

Ordered from them 3 times now. The last time I ordered a jelly mix as a Christmas present and they sent the wrong bag. I emailed them and had a response straight away apologising and stating they were going to send a replacement out straight away which they did. I wasn’t expecting it to arrive before Christmas but it came within 2 days. I offered to send the original bag back and they said there was no need. Excellent customer service and high quality sweets. I wish this company the best of luck in the future!

December 24, 2020
Unprompted review
Rated 1 out of 5 stars

No pick and mix as of yet and CS don’t care!

I never normally leave reviews but I felt like I should given the lack of concern by the CS of pick yo mix!

Unfortunately I placed an order for Xmas on the 12th of December, I haven’t had it and I doubt very much I will get it now!! These were for my kids Xmas Eve cinema night!!

They say it’s an issue with Royal Mail but I have had plenty of Royal Mail parcels for items placed around the same time! And if you look at FB there are a lot of people with the same issue!

When trying to “track” the order, on royal mail it says despatched to Royal Mail on the 16th and hasn’t changed since (it’s the 22nd). When I phoned Royal Mail the woman said although they are backlogged, deliveries are being scanned in daily, so she would presume by the despatched to Royal Mail on the 16th means that Royal Mail haven’t had it in their warehouse to “scan it into the system”.
When I emailed pick yo mix their condescending Xmas tone emails didn’t really help, and “rest assured I will get it before Xmas” - looks like I won’t!?!?!

December 22, 2020
Unprompted review
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Reply from PickYoMix

Hey Chanene! If you were hoping your order would arrive in time for Christmas Eve, I'm happy to see that your parcel has been marked as delivered as of today, Wednesday 23rd December at 9.20am. It's been an exceptionally busy time for both us and Royal Mail but as promised, your order has arrived in time for Christmas xx

Rated 5 out of 5 stars

Amazing customer service and products ❤️

I have been dealing with this company for just over a week to say their customer service is amazing is an understatement. The sweets are awesome too. Keep up the amazing customer service not every company is like yours that's for sure. ❤️ X

December 21, 2020
Unprompted review
PickYoMix logo

Reply from PickYoMix

Thanks so much for your awesome feedback! Our fabulous Bubblegum works around the clock to make sure 100% of our customers are happy. We'll be sure to pass this on xx

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Rated 5 out of 5 stars

Love these sweets!

I brought these sweets on a total whim and I’m so glad I did! I’ve loved each one!! I’ve tried to eek out the last of mine now as I’ve ordered some more and also ordered some for my sister as a gift! The sweets are delicious and I love you can choose exactly what you have!

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

LOVE IT!

So many sweets! Bought one as a gift and had to buy one for myself too. Will definitely buy them again!
Delivery was super quick too!

December 12, 2020
Unprompted review
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Rated 5 out of 5 stars

Love love love!

Love love love!! The sweets are soooo tasty and the packaging was great too!! Really friendly people as well!! Great service all round

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

So impressed!

So impressed!! Overwhelmed with quality of product & customer service. So much so since placed 2 further orders. Would highly recommend!

November 27, 2020
Unprompted review
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Rated 5 out of 5 stars

Yum!

Great variety of sweets, arrived so quickly and did not disappoint! The sweets were very fresh and absolutely delicious. They really do fill the bag rights up to the top! It can be tricky to find the sweet you want in the bag; but I guess that’s the joy of getting to the bottom.

November 18, 2020
Unprompted review
Rated 5 out of 5 stars

Have Enjoyed Every Bag I've Ordered

Have ordered multiple times from Pick Yo Mix and not once have I been disappointed. Always had speedy delivery, great communication and a delicious product at the end!

November 17, 2020
Unprompted review
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Rated 5 out of 5 stars

Great sweets!

A great selection of nostalgic sweets. Just what the doctor ordered for a difficult year!

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

Love

Love, love, love, love, love! Best sweets, website easy to use and such good communication!

November 17, 2020
Unprompted review

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