After using Pictory AI for a few months, it’s become my go-to platform for creating videos from text, URLs, and PowerPoints. I use it for internal training, video sales letters, quick shorts, and lo... See more
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Review summary
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I've been using pictory from 4 months to make faceless videos. In being I faced many issues with this tool to make high quality visuals and voiceovers and sometimes it took so much time to load files.... See more
Company replied
I’ve been an early adopter of Pictory.AI since 2021, and it’s seriously become my go-to video sidekick. What started as a nifty “script-to-video” tool has ballooned into a full-blown content... See more
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Yash and the entire Pictory team provide the best support that I have ever experienced. There is no video generation tool quite like Pictory and I don’t know what I would do if I had to choose a diffe... See more
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Company details
- #9 of 9 best companies in Video Editing Service
- #283 of 335 best companies in Software Company
- #10 of 10 best companies in Video Production Service
About Pictory.ai
Written by the company
Democratizing Video Creation with AI
Pictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI.
Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.
What you can create with Pictory- Short branded learning clips for training and internal communication
- Training and onboarding videos generated directly from scripts
- Sales, pitch, and explainer videos for business development
- Highlight clips from long recordings for knowledge sharing
- Videos from blog posts, documentation, and URLs
- Automatically captioned videos for accessibility and reach
- Prompt to Video: Generate videos directly from a simple text prompt.
- Text to Video: Turn scripts into professional videos with AI voices and visuals.
- URL to Video: Convert articles and web pages into shareable videos.
- Edit Video Using Text: Make edits by changing words instead of timelines.
- PPT to Video: Transform presentations into narrated videos.
- Summarize to Video: Condense long content into clear video summaries.
- Images to Video: Create videos from images using AI image generation.
- Video Recording: Record and enhance videos inside the AI Studio.
- AI Image Generation and AI Studio: Create visuals and videos in one place.
- Consistent Branding: Add logos, colors, intros, outros, and watermarks.
- Scalable Content Creation: Produce videos faster without increasing costs.
- Easy to Use: Cloud-based, no downloads, works on any computer.
- Collaboration Ready: Built for teams that need speed and consistency.
Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people actually watch.
Contact info
17625 48TH AVE SE, 98012, BOTHELL, United States
- support@pictory.ai
- pictory.ai
3.6
Average
527 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
useless and expinsive
Pictory.ai is massively overpriced for what it offers. The generated videos are poor quality, often inaccurate, and require a lot of manual fixing — which defeats the purpose of using AI in the first place.
Key features like API access are locked behind the most expensive subscription, making it completely unrealistic for small businesses or developers. This isn’t mentioned clearly upfront.
On top of that, cancelling is intentionally frustrating. You’re forced to go through around 10 pointless questions just to cancel, which feels like a dark pattern designed to make users give up.
Overall, bad value for money, weak output quality, and an unpleasant user experience.
January 3, 2026
Unprompted review
Reply from Pictory.ai
Hello, Lis here. Thank you for sharing your feedback!
We would like to clarify that API access is a separate offering from access to the Pictory web app. The API is designed for more technical and advanced use cases, which is why it is offered under a different plan. That said, we appreciate your feedback and agree this distinction should be communicated more clearly upfront.
Thank you as well for your comments about the cancellation process. Our team is actively working on improving this experience to make it simpler and more straightforward.
Regarding video quality and accuracy, this is a key focus for us right now. We are working hard to improve the accuracy and reduce the need for manual edits.
If you would like to suggest specific product improvements, you are welcome to share them at https://feedback.pictory.ai/roadmap
so our product team can review them directly. If you need direct assistance with your account or subscription, please contact support@pictory.ai
and the team will be happy to help.
Thank you again for your honest feedback.
Lis
The Support is Terrible and They Rip You Off
The support is terrible. They tell you to "stay online and we will be right with you", but after 25 minutes you realize that is a lie. After you hound the chatbot it tells you that it has sent your request to support and they will be in-touch.
All I wanted to do was change my email address, and they told me I had to move all my projects and setup a new account.
Really? That's ridiculous.
I decided I wanted to cancel my subscription and get a refund of $216 for the remaining 9 months of my 12 month subscription.
They will not do that. Once they latch unto your money it's gone.
What kind of policy is that? If someone is not using your service anymore, why do they have to pay for it?
That kind of behaviour tells me they are desperate for income because the product sucks.
Stay away and beware.
*******************
Hi Lis,
Your support team did not address my refund concern at all, when can I expect my refund? They just told me they are waiting for me to open another account. Not happening. I am done with you and your "team" I just want a refund for the remaining unused months.
*******************
Update:
And here's their response to my refund request...
"Since our Annual Plan is significantly discounted from our Monthly Plans and is a commitment from you and Pictory, we don’t currently offer refunds."
I guess it doesn't matter if you're an unsatisfied customer, pictory is "committed" to keeping your money.
January 17, 2026
Unprompted review
Reply from Pictory.ai
Hello, Lis here. Thank you for taking the time to share this feedback. We are sorry for the frustration you experienced. This is not the level of service we want to offer.
We have identified a bug in our system related to the support flow and have already discussed it with our provider. We truly appreciate you highlighting this issue, since it helps us improve and prevent this from happening again.
Our customer support team has already reached out to you by email and is actively handling your cases, including the account change and subscription concerns. Billing and refunds need to be reviewed directly by the support team, so they are the right ones to assist you in detail.
We understand why this situation led to a negative experience, and we sincerely hope we can resolve this properly and earn back your trust.
Lis
Good excellent..
January 21, 2026
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Thanks so much for the kind words. We are really happy to hear you are having a great experience with Pictory.
If you feel like connecting with other creators, we would love to have you in our Reddit community. It is a great place to share ideas and tips. https://www.reddit.com/r/Pictory_Community/
Thanks again for taking a moment to leave feedback 🙂
Lis
Pictory is versatile and intuitive.
January 8, 2026
Reply from Pictory.ai
Hello! Lis here. Thank you for the great feedback. We are glad to hear you find Pictory versatile and intuitive. That is exactly what we aim for.
If you enjoy using Pictory, you might also like joining our creators community on Reddit. It is a nice space to share ideas and learn from other creators. https://www.reddit.com/r/Pictory_Community/
Thanks again for taking the time to share your thoughts.
My personal review after using pictory ai
I've been using pictory from 4 months to make faceless videos. In being I faced many issues with this tool to make high quality visuals and voiceovers and sometimes it took so much time to load files. However, after a month I saw some improvement in voiceovers and visuals. But still videos I wanted to generate was not satisfying and convincing. So i didn't continued upgrading further.
January 19, 2026
Unprompted review
Reply from Pictory.ai
Hello. Lis here. Thank you for taking the time to share your honest review and for using Pictory for several months.
I appreciate you explaining both the challenges you faced early on and the improvements you noticed over time, especially with voiceovers and visuals. Feedback like this is very valuable for us, as it helps us understand where the product is meeting expectations and where it still falls short for creators like you.
If you have specific suggestions about what would make the visuals, voiceovers, or performance more satisfying for your use case, I would really encourage you to share them directly with our product team here: https://feedback.pictory.ai/roadmap
. They actively review ideas and improvement requests there.
If you ever decide to give Pictory another try and run into technical issues like slow loading or file processing, our support team is available at support@pictory.ai
and will be happy to help.
Thank you again for your balanced and thoughtful feedback.
Bad Experience
Bad Experience
I subscribed for one month and started creating videos. After a couple of videos, I encountered a technical issue. The video preview in the storyboard was completely dark, and even when previewing the video, it remained dark, making it impossible to create any content, cut scenes, etc.
I tried to fix the issue by changing videos and checking online for solutions, but nothing worked, so I contacted customer support. Unfortunately, I was effectively abandoned twice. With a monthly subscription, waiting more than two days for support is unacceptable.
On 26/12, I contacted customer support.
On 02/01, Dhruv replied by email, asking me to confirm which project had the issue. I replied the same day.
On 09/01, after receiving no answer or solution and being under pressure to create videos for my work, I contacted customer support again. Rae replied the same day, asking me to share one of the videos affected by the issue, which I did.
On 16/01, having received no response at all, I decided to cancel the subscription.
I have to say that the library of voices and visuals is nice. The platform does have some limitations, but honestly, these would be very easy to avoid or improve.
If you never face any issues and only want to create videos using pre-made visuals and AI, it might work for you.
But if you do run into a problem, good luck.
For me, $49 thrown in the bin.
December 26, 2025
Unprompted review
Reply from Pictory.ai
Hello Marco. Lis here. Thank you for following up. Our team has reviewed your message, and we shared a few troubleshooting steps to help identify the issue.
Could you please let us know if you had a chance to try those steps, including clearing your browser cache and cookies?
We also recommend using Google Chrome first, as it offers the most stable experience with Pictory. Please let us know which browser you were using when the black preview issue happened.
Your feedback is very important to us and helps us improve both the product and our support experience. If you would like to share additional suggestions or ideas, you can do so here: https://feedback.pictory.ai/roadmap
. Our product team reviews all submissions there.
Thank you for your time and for sharing your experience with us.
Lis
Excellent customer support!
Excellent customer support!
The product itself is great and works exactly as promised. In the end, I realized that I don’t really need it for my current business, but what truly stood out was the outstanding customer support.
The team was fast, friendly, and very accommodating, offering a fair and helpful solution regarding the refund. This level of professionalism and customer care is rare.
Thank you to the Pictory team — highly recommended!
January 12, 2026
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Thank you so much for sharing this thoughtful review.
We are really glad to hear that Pictory worked as promised and that our support team made a positive difference for you. Fast, friendly, and fair support is something we work hard on, so your words mean a lot to us.
Even though Pictory was not the right fit for your current business, we truly appreciate your trust and your recommendation. If you ever need video creation again in the future, we will be happy to welcome you back.
If you enjoy staying connected with other creators, you are always welcome to join our community on Reddit at https://www.reddit.com/r/Pictory_Community/
. It is a great place to share ideas and learn from others.
Thanks again for taking the time to leave such kind feedback.
Lis
Pls add more real visual videos and…
Pls add more real visual videos and photos and help us reduce the subscription, it seems too high
January 4, 2026
Reply from Pictory.ai
Hello! Lis here. Thank you for sharing your feedback with us.
For feature requests like expanding visual content, please share your ideas on our roadmap at https://feedback.pictory.ai/roadmap
. Our product team actively reviews suggestions there.
Thanks again for taking the time to let us know your thoughts. We appreciate it.
Lis
Pictory is additive.
At first, I was skeptical of Pictory. A few nights ago, I decided to give Pictory another chance. I learned how to use it better.
Pictory is additive.
The scene editor, etc., is very easy to use.
The Visual feature has really high quality videos and a great variety to choose from.
The only thing I wish they would add is a way to easily find a previous video/image in Visuals.
The Add to Favorite feature appears not to work.
I would also like it if every image/video in a scene would display an identifier in the timeline. This way if I have one I wish to use in other videos, I could just search for the identifier in Visuals to find it again.
Overall, Pictory is not quite perfect, and I will investigate further.
On the whole, I am very satisfied.
January 9, 2026
Reply from Pictory.ai
Hello! Lis here. Thank you again for those great suggestions.
Just to add, in the Visuals section there is a heart icon on each image or video. You can use that to save items to your Favorites and find them again later. Is that what you were referring to?
If you are not seeing your favorites saved there, or if the feature does not seem to work as expected, please write to us at support@pictory.ai
and our team will be happy to help you look into it.
For ideas like adding identifiers in the timeline or improving how previous visuals are found, we still recommend sharing them on our roadmap at https://feedback.pictory.ai/roadmap
so our product team can review them closely.
Thanks again for your detailed feedback. It really helps us improve.
Lis
Pictory has a remarkably low learning…
Pictory has a remarkably low learning curve. The interface feels simple and intuitive, even if you have little or no video editing experience. What would normally take hours or even days can often be finished in minutes, because the automation takes care of much of the repetitive, manual work.
January 10, 2026
Reply from Pictory.ai
Hello! Lis here. Thank you so much for sharing this feedback.
We are happy to hear that Pictory feels simple and intuitive, even without prior video editing experience. Saving hours of manual work through automation is exactly what we aim for, so it is great to know this is making a real difference for you.
If you enjoy connecting with other creators and learning how they use Pictory, feel free to join our Reddit community at https://www.reddit.com/r/Pictory_Community/
. It is a great place to exchange ideas and tips.
Thanks again for your kind words and support.
Lis
Customer support non existent
Used the demo with watermark, liked how it worked. So I decided to purchase the paid pro version. After paying I noticed it is still showing up as free trial in my account. It has been 5 days the issue is still not fixed. I sent several emails and all i get is an automated reply we will respond in 1 business day. The customer service is practically non existent. They have an auto chatbot in their website and call that their customer support! No phone number, no real agents. I do not recommend!
January 7, 2026
Unprompted review
Reply from Pictory.ai
Hello, Lis here. Thank you for taking the time to share your feedback. I am sorry for the frustration this situation caused.
Our support team reviewed the case and confirmed that the subscription issue has already been covered and clarified on our side. Sometimes this happens when accounts are accessed with different login details, and the team has worked to address it.
If there is anything else you would like us to double check or if you still have questions, you are welcome to reach out directly to me at lisana@pictory.ai. I will be glad to help.
We appreciate you trying Pictory and sharing your experience. Your feedback helps us improve.
Lis
Reply from Pictory.ai
Hello! Lis here. Thank you so much for sharing this. We really appreciate you taking a moment to send the love. It means a lot to our team and keeps us motivated to keep improving Pictory.
If you enjoy creating with Pictory, you might like joining our creators community on Reddit. It is a great place to share ideas, tips, and wins with other creators: https://www.reddit.com/r/Pictory_Community/
Thanks again for the kind words 🙂
Lis
Reply from Pictory.ai
Hello! Lis here. Thanks for sharing your experience. It is great to hear you have been using Pictory for the last 15 days and enjoying it.
If you are creating videos regularly, you might like joining our creators community on Reddit. Many users share tips, workflows, and examples there. You can join here https://www.reddit.com/r/Pictory_Community/
If you ever need help or have questions as you keep exploring the platform, we are here for you.
Lis
Reply from Pictory.ai
Hello. Lis here. Thank you for sharing your feedback. I am sorry to hear that your experience has been frustrating, and we would really like to understand what happened in your case.
If you are open to it, please let us know what went wrong and where Pictory did not meet your expectations. Your input helps us identify areas where we can improve and do better for you.
You can reach me directly at lisana@pictory.ai
, and I will be happy to review this with you personally and see how we can improve your experience.
Lis
I don't understand all the negative…
I don't understand all the negative reviews. I've used pictory for a couple years now and they are constantly updating the software and I've always had great response when I had any issue.
I was comparing this company with another I am contemplating to see how the reviews compare, and it's very comparable so I am going to purchase the other as well, since pictory is great!
For those who want real thoughts: Yes, the AI rarely creates scenes without needing editing but the tools make video creation so much faster and easier than I could ever do on my own that it's definitely an A+!
December 30, 2025
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Thank you for such a thoughtful and balanced review. We really appreciate you taking the time to share real world experience after using Pictory for a couple of years. It is great to hear that the updates and our support responses have been helpful along the way.
You made a very fair point about AI scene selection and editing. That kind of honest feedback is valuable for new users who want realistic expectations. We are glad the tools are saving you time and making video creation easier overall.
If you enjoy sharing insights like this, I think you would be a great fit for our creators Reddit community. Many users there exchange tips, workflows, and honest experiences. You can join here https://www.reddit.com/r/Pictory_Community/
Thanks again for the trust and support. If you ever need help or want to explore features more deeply, we are always here.
Lis
Pictory.ai has been great to work with
Pictory.ai has been great to work with. They are responsive and provide a great service. If you're looking to work with a company that cares about it's cliental's success this is it.
December 30, 2025
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Thank you so much for the kind words and for taking the time to share your experience with Pictory. We are really glad to hear that our team has been responsive and that the platform is helping support your success. Feedback like this means a lot to us and helps keep the team motivated.
If you enjoy connecting with other creators and sharing ideas, you might like our Reddit community. It is a great place to swap tips and see how others are using Pictory. You can join here https://www.reddit.com/r/Pictory_Community/
Thanks again for the support, and please reach out anytime if you need help or have questions.
Lis
The Best Platform for Video
The Best Platform for Video, or Content Creations, They are really worth Trying!!! Simply the Best!
December 23, 2025
Unprompted review
Reply from Pictory.ai
Hello Sir Ray! Lis here. Thank you so much for the kind words and for taking the time to share this review. We are really happy to hear you are enjoying Pictory and finding it valuable for video and content creation. Feedback like this means a lot to our team.
If you would like to connect with other creators, you are very welcome to join our Reddit community at https://www.reddit.com/r/Pictory_Community/
. It is a great place to share ideas, tips, and results.
Thanks again for your support and for being part of Pictory.
Lis
Its quick at creating a video script…
Its quick at creating a video script from the prompts I give it, but the quality and in particular the relevance of the video clips leaves a lot to be desired. always wrong.
December 20, 2025
Unprompted review
Reply from Pictory.ai
Hello Rob! Lis here. Thanks for sharing your honest feedback.
I’m glad to hear the script generation is quick.
Your feedback is exactly the kind that helps our team improve clip relevance and media matching. Please consider sharing these details on our product roadmap at https://feedback.pictory.ai/roadmap so the team can review it directly.
If you would like help right now, our support team can also walk you through settings and workflows that may improve clip selection for your use case. You can reach them at support@pictory.ai
It has been a great experience
It has been a great experience, I am a teacher and with Pictory I was able to create amazing visuals and videos that my student memorise much better. The database is huge and images and AI voices are really wonderful
December 17, 2025
Unprompted review
Reply from Pictory.ai
Hello Letizia! Lis here. Thank you for sharing this. It is great to hear how Pictory is helping you create visuals and videos that support student learning. Many educators tell us that visuals and voiceovers improve retention, so your experience matches what we see across the platform.
We are glad the media library and AI voices are working well for you. If you are interested in tips from other educators and creators, you might enjoy joining our community on Reddit at https://www.reddit.com/r/Pictory_Community/
It is a good place to exchange ideas and see how others use Pictory in the classroom.
Thanks again for taking the time to leave this review.
Lis
I tested other products but pictory is the best
I tested other products but pictory, by far, is the easiest and user friendly video making program that I found. Has all the features that I was looking for. Does have a couple of minor glitches, but the support people are quick to answer and resolve.
December 15, 2025
Reply from Pictory.ai
HelloSandy! Lis here. Thanks so much for taking the time to share this review.
It means a lot to hear that you tested other tools and found Pictory to be the easiest and most user friendly option. That is exactly what we aim for. I also appreciate you mentioning the minor glitches and the support experience. Our team works hard to respond quickly and help users stay productive.
If you ever notice specific issues or have ideas on how we can improve, you are welcome to share them on our product roadmap at https://feedback.pictory.ai/roadmap
And since you are clearly getting value from Pictory, you might enjoy connecting with other creators in our Reddit community here https://www.reddit.com/r/Pictory_Community/
. It is a great place to share tips and see how others are using the platform.
Thanks again for your support and trust in Pictory.
Lis
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