Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... See more
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... See more
I contacted Jocelyn for the turntable plate issue in the Gembox, and she's extremely helpful to me! She's willing to spend her time to make video testing with the Gembox and GemCam to help me deeply f... See more
Company details
Information provided by various external sources
Picup Media brings outsourcing in-house. We edit, retouch, and optimize product images for you, freeing your creatives to create better product photography
Contact info
Australia
- picupmedia.com
4.6
Excellent
307 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are awesome.
January 25, 2024
Unprompted review
Reply from Picup Media
Thank you for your kind words, Sachin!😊🌟
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Love the Gemlightbox Pro
I purchased a gemlightbox pro a few weeks ago. It is amazing. I had fourteen bracelets to list and market. The photos and software are amazing. I was able to fairly quickly take the set of 14 photos (aerial plus 4 photos) and then populate them into a catalogue. I am so happy that I have Gemlightbox pro!!
Kay G., Kay G Designs
September 29, 2023
Unprompted review
Reply from Picup Media
Hi Kay, thank you for sharing your experience! We’re thrilled to hear how much the GemLightbox Pro has streamlined your workflow and helped with your marketing. It’s wonderful to know it’s making a difference for you. Happy photographing! 📸✨
The caller Jocelyn had a pleasant…
The caller Jocelyn had a pleasant demeanor. Was polite. Had a smile. No question posed to her was an irratation. she had good control of the meeting. Was always re assuring. Most of all, she was GENUINE.
September 28, 2023
Unprompted review
Reply from Picup Media
Hi Candice, Thank you for your thoughtful feedback! We're delighted to hear about your positive experience with Jocelyn. Her genuine and reassuring approach truly stands out! 😊
The customer support is one of the best ive seem, quick and easy to work with
Great customer service, Machine does as advertised, Good quality pictures, ease of use, and variety of instruments to help with picture taking
September 11, 2023
Unprompted review
Reply from Picup Media
Hi Varant, thank you for your great review! We’re so glad to hear you’re happy with the customer service and the quality of the pictures. We really appreciate your feedback!
Problem solving skills is unbeatable
Problem solving skills is unbeatable . Sufficient knowledge on filter, brightness and tone. Outstanding technique on teaching the user to place all those physical devices and even jewelry piece.
August 18, 2023
Unprompted review
Reply from Picup Media
Thank you for the great feedback! We're so glad the guidance on photography settings made a difference. We appreciate your support!
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Gem light box
We have been using the gem light box and gemlight box pro for a number you years now so simple to use no SLR camera no focusing we love it
July 14, 2023
Unprompted review
Reply from Picup Media
Hi James, thank you for your continued support! We’re so glad to hear you’ve been enjoying the GemLightbox and GemLightbox Pro. It’s great to know that it’s made jewelry photography so simple for you!
Very helpful and easy to learn after
Very helpful and easy to learn after
communicate with technical support
May 2, 2023
Unprompted review
Reply from Picup Media
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our technical support helpful and that your experience with us was both beneficial and easy to learn from.
Incredible service
Jocelyn was incredible - initial response to enquiry was instant, she was so helpful, solved 2 of our queries and was so patient and knowledgeable. Thank you!!
April 19, 2023
Unprompted review
Reply from Picup Media
Thank you very much, we look forward to continue bringing you great service!
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Professional and caring support
The support helper Jocelyn is really professional and patient , caring and help a lot for solving the technical problem , thanks so much
March 23, 2023
Unprompted review
Reply from Picup Media
Thank you for your review! We look forward to continue bringing you great service!
Great after-sales service!
Purchased a GemLightBox & was initially facing some difficulties in using it.
However, after contacting Jocelyn from Customer Success, she was able to efficiently and effectively guide us through the steps so that we can properly fully utilise the GemLightBox!
March 22, 2023
Unprompted review
Reply from Picup Media
Thank you for your review! We appreciate your kind words and are committed to providing you with excellent service in the future as well.
Good
Good , easy to make fotos sugession . If the had an option to adjust by diming the light , would be better ,
March 6, 2023
Unprompted review
Reply from Picup Media
Hi Wagar, thank you for your feedback! We're glad to hear you find it easy to take photos. We appreciate your suggestion about adjustable lighting and will definitely consider it for future updates!
Will NOT work well with an Android phone!
We purchased the Gem Lightbox Pro in October 2022 to photograph ongoing inventory, appraisals, etc. The lightbox DOES take wonderful photos using their app and an iphone, HOWEVER this is NOT the case when using an android-based phone.
Two of my employees (one employee has an iphone), the other and myself have Samsung Galaxy Phones (one S10 plus, one S22 plus) and although the android phone's cameras are amazing on their own, they are not capable to achieve a perfect or near perfect, white background when using the Picup Media's app and Gem Lightbox Pro.
My people here spent COUNTLESS hours speaking and emailing with Picup Media's tech people over many weeks, only to learn in the end (yesterday, 12/23/22) that there is no further help that they can assist with, and that we're on our own at this point.
To be honest, I feel completely DUPED by Picup Media and their DISHONEST claims that their product will work equally with either iphone or android. We will now be forced to spending more money to purchase a dedicated iphone to use with this lightbox, which is already grossly overpriced.
December 23, 2022
Unprompted review
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Jocelyn was so helpful
Jocelyn was so helpful. They did their best to help me find a solution. Thanks a lot for the support team of picup media.
October 19, 2022
Unprompted review
Reply from Picup Media
Hi Faruk, thank you for your kind words! We're so glad Jocelyn and the support team could assist you. Your feedback means a lot to us, and we’re always here to help! 😊
Thank you
Thank you
Thank you
Thank you
Dear Norma & the Team.
You all are help me to come out from customs issue. Your support made me to clear our shipment easily. My sincere thank to you all.
March 17, 2022
Unprompted review
Reply from Picup Media
Hi Gemshine, you're very welcome! We're so glad we could help resolve the customs issue and clear your shipment.😊
Very pleased with this amazing product and exceptional customer service !!!
I am very pleased with this amazing product. Easy to use and customer service is exceptional. I had a lot of questions and a few concerns if it will work for what I was trying to accomplish using this product and Marius went above and beyond answering all my quiestions and assisting me in all that I needed which resulted me making this purchase with ease and I am so happy I did. This is exactly what I was looking for.
March 11, 2022
Unprompted review
Reply from Picup Media
Hi Oksana, thank you so much for your wonderful feedback! We're thrilled to hear that Marius was able to assist you and help you find the perfect solution. We're so glad you're happy with your purchase and that it met your needs! 😊
Bad option
Bad option. Most of the pics need retouching and Picup media provides a retouching service at a cost of 5 dolars each pic.
November 30, 2021
Unprompted review
Reply from Picup Media
Hi Dolors, thanks for leaving a review. We understand that you may have issues getting the results and we're more than happy to assist you directly with a free one-on-on photography session. Our team has reached out to you provide further assistance.
Finally, just to clarify, our image retouching services was the initial service we provided. We created the GemLightbox to help customers reduce the need for jewelry retouching. We are more than happy to explain the history of our jewelry photography solutions to you and how we've helped over 12,000 jewelers globally.
Picup Media
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Pic up media has superior products that…
Pic up media has superior products that I literally cannot manage my business without. It has revolutionized jewelry photography in such an elegant and convenient way
And customer service is fantastic. I just spent quite a bit of time sharing my screen with Rocky as he very patiently explained what I should do. And it isn’t the first time either. So thank you Rocky And pic up media! . You’re probably the only subscription I have that never stresses me out ! :)
November 2, 2021
Unprompted review
Reply from Picup Media
Hi Cindy, thank you for the great feedback! We're so glad Picup Media is helping your business, and that Rocky's support made a difference. We appreciate your trust! 😊
Keeping up with changing smartphone technology
Exceptionally capable people. Resolved my problem with hands on help. The product is outstanding. The company have to keep up with all the various brands and models of smartphones, and continually changing technology. My problem was exactly that, my latest phone was blocking Gemlightbox settings. My problem was resolved straight away, and now my photos are top Class.
September 29, 2021
Unprompted review
Reply from Picup Media
Hi Jonathan, thank you for your feedback! We’re glad our team could resolve the issue and that your photos are now top-class. We appreciate your support! 😊
Highly recommend
We are very satisfied with the picup media products, the gem light box is great and has the right gadgets to take the best photos and capture the right glow. Highly recommended
September 7, 2021
Unprompted review
Reply from Picup Media
Hi Yanika, thank you for your great feedback! We’re so glad you’re happy with the GemLightbox and its features. Your recommendation means a lot to us! 😊
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