Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... See more
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... See more
I contacted Jocelyn for the turntable plate issue in the Gembox, and she's extremely helpful to me! She's willing to spend her time to make video testing with the Gembox and GemCam to help me deeply f... See more
Company details
Information provided by various external sources
Picup Media brings outsourcing in-house. We edit, retouch, and optimize product images for you, freeing your creatives to create better product photography
Contact info
Australia
- picupmedia.com
4.6
Excellent
307 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company have not only provided…
Great company have not only provided great product but have also been constantly updating and improving the product without requiring us to buy a complete new unit. If you need to take photos of Jewellery on a regular basis this is the product for you. Easy to use and great image quality.
May 28, 2021
Unprompted review
Reply from Picup Media
Hi Jonathan, thank you for your fantastic feedback! We're so glad to hear you're happy with the product and the updates we've made. We truly appreciate your support! 😊📸
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Very responsive customer service!
May 26, 2021
Unprompted review
Reply from Picup Media
Hi Oscar, thank you for your feedback! We're so glad to hear you had a great experience with our customer service. We appreciate your support! 😊
Super helpful and professional
May 24, 2021
Unprompted review
Reply from Picup Media
Hi Bryan, thank you! We're so glad to hear you had a great experience with our team. We appreciate your kind words! 😊
The best on the market
The best on the market - backed up by a fantastic app and after sales service.
This is a product that takes away all the guesswork (and hard work) of shooting my jewellery. I've tried all manner of reflective boxes with spotlights, etc but this was certainly money well-spent.
May 5, 2021
Unprompted review
Reply from Picup Media
Hi Andy, thank you for your amazing feedback! We're thrilled to hear that the GemLightbox has made jewelry photography so much easier for you. We appreciate your trust in our product and service, and we're glad it was a great investment for you! 😊✨
Great product
Great product, best one on the market. Kind of pricey but worth it instead of having to pay jewelry photographers $10 per picture.
May 3, 2021
Unprompted review
Reply from Picup Media
Hi Stephen, thank you for your feedback! We’re so glad to hear that the GemLightBox is proving to be a worthwhile investment for you. We truly appreciate your support! 😊
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We love it!
We bought our gemlightbox back in June 2018. We saw them at the annual jewelry show in Las Vegas. We had been eyeing different jewelry photography set ups for a couple years. We were still using an oldbox from the 90s. The ones we saw were complicated, expensive and made with cardboard. Not only is the box itself easy to use but the App for it, is SO easy. very user friendly! The staff is always courteous and helpful. I look forward to every update and every new accessory!
April 29, 2021
Unprompted review
Reply from Picup Media
Hi Avianti, thank you for your wonderful feedback! We're thrilled to hear how much you've enjoyed using the GemLightbox since 2018 and that it's been a simple and effective solution for your jewelry photography. We truly appreciate your support and are excited to continue bringing you new updates and accessories! 😊✨
I had an issue with my Macro
I had an issue with my Macro, and the Picup Media team quickly handled the issue. Excited to get using the Macro lightbox again.
April 29, 2021
Unprompted review
Reply from Picup Media
Hi Ross, thank you for your feedback! We're glad to hear that the Picup Media team was able to resolve your issue quickly. 😊
The support is helpful and patient
The support is helpful and patient, and very knowledgeable.
April 28, 2021
Unprompted review
Reply from Picup Media
Hi Ax Jewelry, thank you for your kind words! We're so glad to hear that our support team was helpful, patient, and knowledgeable. We truly appreciate your feedback! 😊
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Gem Light Box
What a fantastic Lightbox! It actually does everything it suppose to do. The team was also very helpful in getting me through the setup and with questions. Wish I had purchased this years ago rather than using my old setup. Thank you Marius!
April 27, 2021
Unprompted review
Reply from Picup Media
Hi Tony, thank you for your amazing feedback! We're so glad to hear that the GemLightbox is meeting your needs and that Marius could help with the setup. We truly appreciate your support and are thrilled you’re enjoying the product! 😊
We use it a lot for sterling jewelry
We use it a lot for sterling jewelry, and it has paid for itself many time over, The sterling isn't har to capture but the brightness and cleanliness of vintage silver had been some issue before.. very happy with this.
April 25, 2021
Unprompted review
Reply from Picup Media
Hi Leonidas, thank you for your great feedback! We're so glad to hear the GemLightbox has made capturing your sterling and vintage silver jewelry much easier.
Ι did not see again so good support of…
Ι did not see again so good support of services..is so direct response to my questions and so pleasant the employees there.I am glad I met your company and your support team!
April 11, 2021
Unprompted review
Reply from Picup Media
Hi Tsatsani, thank you for your kind words! We're so glad to hear you had a great experience with our support team. We appreciate your feedback! 😊
Love this camera
Love this camera
Extremely easy to use
And excellent customer service.
April 7, 2021
Unprompted review
Reply from Picup Media
Thank you for your great feedback!
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Easy to use, great results, fair price. Good customer service. Arvind Vora, sde.no
April 6, 2021
Unprompted review
Reply from Picup Media
Thank you, Arvind! We're so glad to hear you're happy with the ease of use, results, and customer service. We truly appreciate your feedback! 😊
Reply from Picup Media
Hi Ong, thank you for your feedback! We're glad to hear the issue was resolved. We appreciate your support! 😊
Great service and very accommodating
March 12, 2021
Unprompted review
Reply from Picup Media
Thank you for your kind words, David!
'AFTER SALES SERVICE'
Very happy with the after sales service and advice and expertise of the team at Pickup Media.
March 12, 2021
Unprompted review
Reply from Picup Media
Thank you, Anita! We're so glad to hear you're happy with our after-sales service and the team's expertise. We truly appreciate your feedback! 😊
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The only photo lightbox that you will…
The only photo lightbox that you will ever need, and it just keeps getting better with all the new accessories!
March 4, 2021
Unprompted review
Reply from Picup Media
Hi BL, thank you for your awesome feedback! We're thrilled to hear you’re enjoying the GemLightbox and all the new accessories. We appreciate your support! 😊
I've had the "Box" about a year and a…
I've had the "Box" about a year and a half. The first photo generated a sale (and paid for the box!). I'm extremely happy with the unit, I use it many times a day to assist with illustration projects, stone and finished jewelry sales as well as in process shots to pass on to clients. I come from a pro shooting background so I have a pretty good sense of how an image needs to communicate... This does the job !
Thanks for developing a truly useful product.
Jim Grahl,
J.Grahl Design
March 4, 2021
Unprompted review
Reply from Picup Media
Thank you, Jim! We're thrilled to hear that the GemLightbox has been such a valuable tool for your business and that it paid for itself right away. We truly appreciate your feedback and are glad it meets your professional standards! 😊
Reply from Picup Media
Thank you, Ken! We're so glad to hear you’re happy with the GemLightbox. We appreciate your feedback! 😊
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