Great product line, great quality products, fast delivery. Been using them for years and everything I've bought has lasted. My go-to spot for low-cost high-quality rings, clickers and barbells.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Listings could be a bit more clear - some don’t include parts of the specs that are important as a customer, eg. missing the gauge or material or thread type. Makes it difficult to want to purchase if... See more
i wish the spirals had their dimensions visible. other than that i’ve had mostly good experiences. delivery is usually on time. however, recently the little baggies the jewellery comes in have been se... See more
Company replied
5 stars for quality service and products over many years. This time the 14g segment rings were too fine and delicate to be used as ear ring keepers, and my fat fingers lacking the finesse and dexter... See more
Company replied
Company details
Written by the company
PierceOff is an Australian-owned online body jewellery store, operated by Elstern Imports Pty Ltd. Established in 2003, we stock a huge range of body jewellery for all your piercings including septum rings, nose studs, helix jewellery and more!
Contact info
U19, 13 Gibbens Road, 2250, West Gosford, Australia
- +61 2 4339 0431
- enquiries@pierceoff.com.au
- pierceoff.com.au
4.4
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the quality price and fast…
Love the quality price and fast postage!!
Will be purchasing all jewellery here from now!
October 21, 2023
Reply from PierceOff
Thank you for your review
Advertisement
great communication
i use auspost lockers for delivery on most of my online shopping, and i suppose auspost couldn't complete my order as i recieved an email from ebony from pierce off that my order was returned to them. she gave me the new tracking number and i collected it from my locker today. safe to assume the delivery issue was to blame on auspost/trading hours but i greatly appreciated the communication from pierce off, they even included a new tracking number for the order. i will definitely be a returning customer.
November 12, 2023
Unprompted review
Reply from PierceOff
Thank you for your review!
Products received are exactly what is…
Products received are exactly what is asked for.
October 22, 2023
Reply from PierceOff
Thank you for your review :)
Leave me alone
October 21, 2023
Needed retainers in a hurry
Needed retainers in a hurry and they delivered on time and as expected. Thank you.
October 21, 2023
Reply from PierceOff
Thank you for your review :)
Advertisement
The product was exactly what I ordered
The product was exactly what I ordered. It took awhile to come but happy.
September 19, 2023
Reply from PierceOff
Thank you for shopping with us! We are sorry to hear that it took sometime to arrive.
A painless purchase
The product was as expected, arrived when expected. What else can I ask for?
September 18, 2023
Reply from PierceOff
Thank you for your review! :)
Best online jewellery store
I love buying from here, I can guarantee it’s extremely fast shipping and you get the best quality product for amazing prices.
August 19, 2023
Reply from PierceOff
Thank you for shopping with us! :)
Advertisement
Dolphins can hear your thoughts
Dolphins can hear your thoughts, just before you sneeze.
August 18, 2023
Reply from PierceOff
Thank you for your review!
Tried to contact your return team via…
Tried to contact your return team via email, with no response.
August 19, 2023
Reply from PierceOff
We are terribly sorry for the delay, We have emailed you in regard to this matter. Thank you
Beautiful peices of jewellery
Beautiful peices of jewellery, the diamonds were the right size so suits my nose perfectly. Fast shipping. Very happy. Thank you
August 18, 2023
Reply from PierceOff
Thank you for your review!
Advertisement
I ordered express shipping over 2 weeks…
I ordered express shipping over 2 weeks ago and I still haven’t received my item
July 18, 2023
Reply from PierceOff
Hi there,
You unfortunately did not pick the express shipping. You only ordered standard shipping. We have tracked your order and it says delivered. We are sorry for the delay.
Thanks
Fast delivery and quality product.iv…
Fast delivery and quality product.iv bought from this website multiple times.
July 16, 2023
Reply from PierceOff
Thank you for your review! :)
Broken in 2days
Most were great.
But, all tragus were too short in the thread. Except for 1, the heart with little drop stone & it broke in 1/2. After only 2 days of having it in.
June 19, 2023
Reply from PierceOff
Hi Sherrie,
We can see your order was made on the 20/6/23 and you have only ordered the heart tragus jewellery that is remotely for a tragus piercing. Multiple Nose Studs and a decorated barbell. We have reached via email to reconcile the broken jewellery issue and any other problems. Thank you.
Reply from PierceOff
Thank you for shopping with us :)
Advertisement
Prompt delivery and exactly as described
My items arrived fast, well-packed and in perfect condition, as well as perfectly matching their item descriptions. Cheers!
June 19, 2023
Reply from PierceOff
Thank you Georgia :)
Issue management shines
There was an issue with the order but the team responded in a timely manner and made it right. A company can still shine when things go wrong and how they deal with issues reflects positively on them. Well done.
June 20, 2023
Reply from PierceOff
Hi there, we are sorry for the issue that arose with your order. We are thankful you let us rectify this issue! Thank you for your review :)
great customer service and very quick…
great customer service and very quick delivery to regional area.
June 17, 2023
Reply from PierceOff
Thank you for shopping with us and thank you your review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.