Trying to reclaim my Norway Tax! What a NIGHTMARE! The website in not understandable! I have sent them an email for advice -11.03.2026 - STILL WAITING for a reply!!! I purchased 3 items NOK 2 098!... See more
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See what reviewers are saying
Excellent app and customers services. Very easy and intuitive. Overall is a complete advance in tax free management to turístico compare withbthe usual blue global tax. Nevertheless, not all shops in... See more
I was given a link recently by a shop in Norway to reclaim VAT. I can really testify that PIE VAT with the app works realy well. The VAT refund was easy and quick. Forget thet paper systems (like Glob... See more
Company replied
Quickly got my refund after getting receipts stamped at customs near the airport check-in counters. Pretty easy and fast! Just follow the steps on the app. There was a sight hiccup because one of... See more
Company replied
Company details
Written by the company
A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
Contact info
3.8
Great
212 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable and quick to respond
Maggie was incredibly responsive and patient with me throughout the entire time. The app super easy to navigate with her help. Thanx a ton!
May 26, 2023
Unprompted review
Reply from Pie VAT
Hi Orlando,
Thank you so much for your feedback, glad to hear our Customer Service team was helpful and that our app was easy to use.
Have a lovely day!
Kindly,
PIE Team
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I honestly really like the whole
I honestly really like the whole
Process with Pie system it’s smooth and easy going, if I could rate that I would give you guys 5 stars. but I thinks it’s super unfair to take such a huge cut, it’s so greedy.
May 25, 2023
Unprompted review
Reply from Pie VAT
Hi Henrik,
Thank you for sharing your feedback. We are happy to hear that you've found our process rapid and hassle-free.
In Europe, our fees are between 1 - 4,5% of the total amount incl. VAT and we currently offer the highest refund rates. These fees allow us to maintain a high-quality service, efficient customer service, and ongoing development to adapt and improve our app based on customers' feedback. Our main focus is to ensure that your requests are handled efficiently and with the utmost care.
Should you have any further questions or feedback, please do not hesitate to reach out to our team at support@piesystems.io.
Have a nice day!
Kindly,
PIE Team
Easy digital based system requiring…
Easy digital based system requiring minimal bureacracy.
May 25, 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you so much for sharing your feedback!
Have a lovely day :-)
Kindly,
PIE Team
Great product and service
The process to submit a refund request was easy and self explanatory and I they helped me fixing a mistake I made and then the refund was approved. Great product and service
May 24, 2023
Unprompted review
Reply from Pie VAT
Hi Nurit,
Thank you so much for your review. We are very happy to hear that and we are looking forward to assisting you with your next VAT refunds! :-)
Have a lovely day!
Kindly,
PIE Team
Excellent service and super responsive
May 22, 2023
Unprompted review
Reply from Pie VAT
Hi Ronen,
Thank you so much for your review. Happy to hear that our Customer Service team was helpful.
Have a nice day!
Kindly,
PIE Team
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Reply from Pie VAT
Hello Achim,
That is awesome, we are very happy about that! Thank you for sharing your feedback :-)
Kindly,
PIE Team
Reply from Pie VAT
Hi there,
Thank you for your review! :-)
Have a lovely weekend.
Kindly,
PIE Team
Reply from Pie VAT
Hello Dalia,
Thank you so much, we are happy to hear that!
Kindly,
PIE Team
Reply from Pie VAT
Hello Alan,
Thank you for your review! We're happy to hear that :-)
Kindly,
PIE Team
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Fantastic experience
The system is perfect! Fantastic experience!
Quick! Easy!
Environmental care! High efficiency! Convenience! Low service charge!
Much much much better than Global Blue which need fill in all data on paper, bring all stuff to the kiosk, waiting for long queue, need several days to receive refund, additional service charge and much lower ex-rate.
May 9, 2023
Unprompted review
Reply from Pie VAT
HI there,
Thank you so much for your kind words. We are very happy to hear your satisfaction and we are looking forward to assisting you with your future VAT refunds.
Have a lovely day!
Kindly,
PIE Team
The system is set up so well and very…
The system is set up so well and very efficient. Any issues at all, there is online support which is almost immediate, making the refund system seamless in my view. Eliminates the tax refund queues at airports. Totally recommended!
May 9, 2023
Unprompted review
Reply from Pie VAT
Hi Stacy,
Thank you so much for your detailed review. We're so happy to hear that you have found your PIE experience smooth and rapid. We're looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Very easy process!
May 4, 2023
Unprompted review
Reply from Pie VAT
Hi James,
Thank you for your review. We are happy to hear that! :-)
Have a lovely weekend.
Kindly,
PIE Team
💯💯💯
Truly a remarkable and easy experience! Definitely hassle free though I had a little hiccup on uploading my passport details. Definitely will use this for my future travels ! Thank you so much!
May 4, 2023
Unprompted review
Reply from Pie VAT
Hi Izza,
Thank you for your review. We're sorry for the inconvenience caused but happy that we could rapidly fix it and send your VAT refund. Looking forward to seeing you again with your next VAT refunds!
Have a nice day!
Kindly,
PIE Team
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Fast and Professional.
Fast and Professional.. problem solved within 3 hours… they work at night aswell :)) great
May 3, 2023
Unprompted review
Reply from Pie VAT
Hello Marion,
Thank you so much for your feedback! We are happy to hear that we were able to assist rapidly.
Have a lovely day!
Kindly,
PIE Team
It was awesome experience 🥰 you don't…
It was awesome experience 🥰 you don't need wait on the queue in the airport that's perfect 😘 and staff of pie is very helpful
Thank you for everything PIE
April 28, 2023
Unprompted review
Reply from Pie VAT
Hello Seyma,
Thank you so much for your feedback! We are happy to hear that you enjoyed your PIE experience.
Do not hesitate to reach out to us if you need assistance with your future VAT refunds.
Have a nice day!
Kindly,
PIE team
This was the first experience with PIE…
This was the first experience with PIE VAT. Maggie was extremely heplfull in a short time for solving any kind of problems.
April 28, 2023
Unprompted review
Reply from Pie VAT
Hi Ali,
Thank you very much for your review!
We are happy to hear that our Customer Service was helpful and that you got your VAT refund rapidly.
Have a lovely day!
Kindly,
PIE Team
Trip to Scandinavia
During our time in Scandinavia we only saw this app once versus the Global Blue service. I really wish that every retailer used this because it was so easy to use and gives you much more confidence about your tax refund. 5 stars is not enough. I'd rate this a 10.
April 27, 2023
Unprompted review
Reply from Pie VAT
Hello Andrew,
Thank you very much for your kind words. We are so happy to hear your satisfaction! We wish you a wonderful day! :-)
Kindly,
PIE Team
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This experience was smooth with Maggie…
This experience was smooth with Maggie on the other side
Answering each and every doubt I had, it being my first time using an app for Vat refund.
How pie extends its reach to all other vendors
April 25, 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you for your feedback!
We are happy to hear that and we are hoping we can assist you again in the future with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
is my second experience with PIE…
This is my second experience with PIE VAT, they’re great! Maggie helped me this time; it felt like private banking; it was personal, efficient, accurate, patience and kind. You can’t compare it with other VAT companies, it’s a whole different story, Thanks Maggie !! ♥️
April 26, 2023
Unprompted review
Reply from Pie VAT
Hello Carmit,
We thank you very much for this review, it means a lot to us to hear that you felt well accompanied by our Customer Service team.
Please reach out to us again in the future if you need assistance, we will be more than happy to help!
Have a lovely day!
Kindly,
PIE Team
Reply from Pie VAT
Hi there,
Thank you for your feedback! We're happy to hear that!
Kindly,
PIE Team
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