Profumerie Pinalli Reviews 

Have ordered a perfume( present for
My mom) to pick up in store, it arrived in a smashed box and the shop assistant told me they cannot do nothing about it. I have texted the customer support and the only way to solve the issue was to return the product for a refund, but this was a very inconvenient for me because I didn’t have the time to return it and then buy another item, and after all sent me empty samples, what a shame! I don’t recommend pinalli, very poor approach towards its customers.

I bought a purse from this brand because I heard they had a great reputation. Based on my experience, I can’t recommend them the way they were recommended to me. The purse arrived quickly and was high quality, but when I returned it on April 1st, I was told 2-3 weeks. Now it’s May 19th, and I’m still waiting for my refund. I’ve reached out four times; I had to fight just to confirm they received the return. I’d message and wait a week or more before any response. That’s unacceptable. I feel insulted by the service from a company building a name. I didn’t buy from a no-name; I expected more. Instead, I feel treated like I returned a $20 item. I don’t need special treatment, but a refund shouldn’t take nearly two months. I hope future customers get better communication—this process has been unacceptable.

Ravi bridal mehndi artist Lucknow

My order #HP627538 with Pinalli Italy was marked as delivered, but I never received it. I was at home the entire day, and it is impossible for my parcel to have been delivered without my signature. Despite this, the company refuses to take responsibility.
They asked me to fill in a lost-parcel form, which I did, but after submitting it I never received any reply. It has been over a week, and my follow-up emails have been completely ignored. Customer service is unresponsive and shows no willingness to solve the issue.
I will not pay 50 euros for an order I never received. I demand a full refund, and I expect a solution without further delay. If no immediate action is taken, I will have no choice but to pursue my legal rights and escalate the case to consumer protection authorities.
This level of negligence and disregard for customers is unacceptable. I expect a proper solution as soon as possible.

I Bought a parfum for 82 euro. But online it was only 50 euro. The didn’t wanted to give my money back. They said it that I bought a spacial parfum. DONT BUY THINGS HERE.

They are saying that they have return untill 14 days but it is the second time that I want to return a product which is expired and has a bad smell but they don't provid me any return label, more than four times I send them email but nobody is responsible.

My experience in Espa Ravenna, i went twice and i really love it🤩 and the staff's are very kind ☺ keep it up 👍🙌

Very polite and helpful customer service.Prompt delivery

Great prices, fast delivery and nice extra little testers as a gift. Will sure order from them again.

Spedizione veloce ed senza problemi

I ordered from the Netherlands and the whole process went extremely smoothly! The confirmation mail arrived immediately, tracking the whereabouts of the parcel was easy and it was delivered by GLS to a pickup point of my choice very nearby. The products were carefully wrapped and arrived in pristine condition with the addition of some samples. Much recommended.
Among the items was a particular eyeshadow by Dior that has not been available in the Netherlands and which I have been desperate to get my hands on.

Perfect!! It is worth to buy from Pinalli! I like it.