Pineconeresearch Reviews 187

I used this site on a regular basis for a few years and had no trouble earning and redeeming rewards, however, since they modified their website, it has literally been impossible to log in or communicate with anyone. I have no idea if they still exist but using their new website is practically impossible!!!

I signed up to Pinecone Research in around 2001, and regularly participated in surveys and product trials. I enjoyed it, and the surveys felt fairly remunerated and reliable. They've been less frequently available over the years, but still enjoyable to take part in. That is...until the recent update/overhaul. It's now a total waste of time. I've been screened out of every single survey so far, sometimes after sinking over twenty minutes into them. I am no longer going to bother even trying. It's the end of a long-standing relationship, Pinecone and I are officially separated :(

Awful survey site. You can spend 10mins on a survey and it then screens you out.
It's a waste of time and they clearly use your answers you put in for the 10mins before timing you out.

I didnt get the email to select my reward, which took ages to build up. I have submitted 'contact us' forms 7 times- all I get back is either they have resent the email (didnt get it again) or a list of the actions to claim the reward. They obviously dont read the 'contact us', replies sent automatically. Since they changed the way you redeem they are diabolical. No other way of contacting them in the UK, they dont care. AVOID them

Sorry to say I am yet another longstanding Pinecone Research UK user who, since the fairly recent relaunch, has had repeated survey offers (including reminders) which I have completed all the way to the end (typically 10-15 mins), received a thanks for my answers, then a 'you didn't qualify' or 'we've interviewed enough people' message

Trying to raise a ticket is a nightmare if you no longer have the survey number. If you do manage to raise a ticket, you get an autoresponse and then a follow up email that does not credit you, nor explain why you were screened out

Advice to prospective users - don't bother
Advice to existing users - cash out now (if you can ... it's now £10 minimum - another 'enhancement')

Such a shame, it was a great site before the changes

I’ve been a member for years and until recently everything was great. However in the last few months they’ve updated their website and, as others have said, everything’s got significantly worse. You get paid less for surveys, constantly get screened out, surveys don’t work. Also the customer support is extremely poor and rude. I recently completed a whole survey and was screened out after spending 10+ minutes completing it and being told my answers had been recorded. It took 3 emails to get past the copy and paste responses and then they closed my ticket without helping. Finally did get the points added but it took about 6 or 7 messages and threats to escalate it further which is just ridiculous. I’ve also just looked at my profile and seen they’ve revoked points without telling me and seemingly for no reason. Strongly recommend not to use this company!

I've been a member for years and used to love it, but not any more. The website has been updated and screen outs are common. Also they have displayed 5*reviews from members on their website which given the comments here is a bit misleading - they certainly can't be reviewing the current system and I notice they're not so keen to link to Trust pilot reviews!

Are you kidding me? First reduction from 500 points to 300, now withdrawl at 1000 points? Do the side have new owners? Once a very good and fair side, now trash!

I am just repeating what lots of people have been saying in recent reviews. Pinecone used to offer interesting surveys that paid very fair compensation for the time invested, but now the 'rewards' are paltry, if you manage to finish a 'project' at all. On top of that they have become quite aggressive if you have not completed a survey for a period of time, even if you were screened out, and pressurise you to complete your profiles. Also, you now need have a minimum of £10 worth of points for payout which at the new rate of points offered is almost unachievable.

After being a member for 10+ years - during which Pinecone seemed very professional and well organised - I am done. Since the new website came into being I have been offered and quickly responded to at least a dozen surveys. I have been allowed to proceed, answering plenty of questions (sometimes upto 15 minutes worth!), then screened out because either I didn't qualify, or they had enough people with my profile. I have not managed to complete a single full survey since the website changed - but they've picked up a lot of free info about me. Feel like I'm being scammed, so I'm out.

I've been doing Pinecone Research surveys for a number of years and it always paid a fair £3 per survey, but since the new website upgrade which is supposed to be better they are now offering £1 & & £2 for surveys and some surveys last almost 30mins. Also they used to send out products to test, this hasn't happened in years neither.

I have been doing surveys for about 20 years now and have never had issues with getting rewarded but since the revamp of their new upgraded system it's now appallingly bad unusable. I click the links as soon as I am sent an email and it either says survey now closed or it's buggy and doesn't work. I have just under £10 and now they have removed the paypal option and the minimum amount to get your money out is £10 I just cannot get to this as the surveys do not allow me to do them!!! Not worth the effort...

I've been a member for years and while it used to be good, recent changes mean you now barely get paid for your time and the data they now want is incredibly intrusive. Avoid, avoid, avoid

Ever since they updated the website / platform, I've taken part in 3 or so surveys and upon hitting "complete survey" at the very end, I get screened out and told "sorry you weren't a good fit".

It's been an absolute waste of time - literally completing the entire survey only to find it was all for nothing when I click on the final submit button.

After being with Pinecone Research for decades where the surveys were of a higher standard and in depth and the rewards were very good and fair for the imput, they have now turned in to a farce. They recently launched a new website and to say they have greatly reduced the rewards is an understatement. Also there is so many things going wrong with the website. This is so insulting to all the Pinecone members who have been with them for decades. My time is worth more than the rewards they are now offering so I am not bothering with them anymore.

I recently reviewed Pinecone Research and gave them 1 star. However, since the review I have for whatever reason actually started to receive a lot more surveys come through and I haven't been screened out. Long may it continue! So I have updated this review. If it goes downhill again I will update it again!

The new "improved" website means that what was once one of the most reputable and honest survey sites, has been transformed into yet another site that kicks you out as "not eligible for survey" after having spent 15 mins of your time answering the questions. Absolute scam - shame on you Pinecone. AVOID

I completed surveys for Pinecone for many years, even gave them a great review as recently as 2024 However that's all done.
After announcing their new website and asking some very intrusive questions they insult us by offering 100 points per survey (used to be 300) and today was the final insult for me, 75 points for a survey.
Take a jump Pinecone Research, I'm out.

I'm not sure if Pinecone are incompetent or acting fraudulently, they have now dropped from offering 300 points (£3) per survey to now offering only
100 points (£1) per survey for their estimate of taking 15 minutes, they actually take more like 25 minutes and the surveys are “push” surveys, unable to give accurate answers

It’s trust pilot for a reason. Do not use. In the last 3 days I’ve had 3 surveys sent to me and as soon as I’ve clicked the email which is within less than a minute after I get a notification, the survey is strangely full already. I would imagine at this point they are trying to mine data from peoples devices so I would avoid clicking into any emails or links sent by Pinecone research. Avoid avoid avoid.