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Review summary

Created with AI, based on recent reviews

Considering 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and appealing designs, often highlighting the variety available. Many people also appreciate the efficient delivery service, noting that orders arrive quickly and as expected. However, some people were dissatisfied with aspects of their orders, specifically mentioning issues with sizing inconsistencies where items were either too large or too small. Additionally, a few customers expressed concerns about the return policy, finding it difficult to navigate or receiving store credit instead of a refund to their original payment method.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the quality and cuteness of... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the amazing and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping, with... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, noting quick shipping,... See more

Return policy

Clients share ambiguous opinions on the return policy. Many customers found the return process super simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased several jewelry boxes as teachers gifts and they are fantastic. The quality is great and they’re super cute. I also purchased a size medium Christmas sweater. I’m 5’4, 130lbs, and average... See more

Company replied

Rated 5 out of 5 stars

This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more

Company replied

Rated 5 out of 5 stars

Fast shipping and quality clothing! Got several cute pieces for back to school. Some trendy items and useful basics. Only one shirt was a little funky with the proportions and will sadly be returni... See more

Company replied

Rated 5 out of 5 stars

I’ve been shopping with Pink Lily for about three years and I have never received anything that I wasn’t 100% satisfied. I’m always excited to receive my order, because I know the quality of their pro... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

FAST AND ACCURATE

October 24, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much! We're happy to hear you had such a great experience. We appreciate your feedback!

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Rated 5 out of 5 stars

I love Pink Lily

I love Pink Lily. I love everything I received. Thank you all so much

October 4, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much, Amber! We appreciate all your support.

Rated 5 out of 5 stars

Super easy returns and exchange!

Made it super easy to combine exchanges and returns

September 17, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Becky! Thank you so much for your feedback! We're so sorry those items didn't work for you, but we love that the return and exchange process was seamless.

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Rated 5 out of 5 stars

Love my sweater

Love my sweater, jeans and Jammie’s. Best fit of jeans. Most comfy Jammie’s and the sweater is gorgeous

September 6, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Jen! Thank you for your support! We're so glad you love your items as much as we do.

Rated 5 out of 5 stars

Pinklily is always great!

Cute clothes and fast delivery! 10/10!!!

September 3, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi AnMaree! Thank you for taking the time to leave us feedback. We love that you love your items.

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Rated 5 out of 5 stars

Great customer service and clothing!

I placed an order and realized after I submitted it that I ordered the wrong size jeans. I emailed customer service right away and they responded quickly to update my order to the correct size jeans. I received my order today and everything is great quality and the shipping was quick!

September 18, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey J! Thank you for your feedback! We appreciate your support and for shopping with us.

Rated 5 out of 5 stars

I love Pink Lily!🩷

I absolutely love Pink Lily! 🩷 My orders are always shipped out quickly, and they have made the return process super simple. Their customer service is amazing! When I received my order, the items were exactly as I had hoped. I can't wait to wear all my new goodies!

September 9, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey C! Thank you for your feedback! We appreciate your support and for shopping with us.

Rated 5 out of 5 stars

Love pink lily

Love pink lily. Always super fast with shipping and the quality is fantastic

September 18, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Alexandra! Thank you for your feedback! We appreciate your support and for shopping with us.

Rated 5 out of 5 stars

I love Pink (Lily)

Excellent value, quality products, prompt shipping.

September 1, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Rachel! Thank you for your feedback! We appreciate your support and for shopping with us.

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Rated 5 out of 5 stars

LOVE Pink Lily

LOVE Pink Lily! I’ve been shopping here for years. The quality, customer service and inventory are top-notch.

August 27, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Haley! Thank you for your feedback! We appreciate your support and for shopping with us

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Rated 5 out of 5 stars

delivery

Never have a problem with my Pink Lily deliveries.

September 4, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Julie! Thanks so much for your feedback! We can't wait to see what you purchase next.

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