Pinks Insulation & Drylining Ltd Reviews 44

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I got an email saying order being processed. Next thing I notice is all the plasterboard had been delivered and just left in the rain. No emails, no calls, nothin pre or post delivery. Everything is w... See more

Company replied

Rated 5 out of 5 stars

Ordered Tuesday, Delivered Thursday! Requested ETA & told Thursday confirmed Wednesday between 10.00 & 12.00. Received call from driver 45 mins from drop off as requested. Turned up at 10.45 great... See more

Rated 5 out of 5 stars

Second time I've used Pinks Insulation. Both times they've been great. Much cheaper than alternative suppliers. Quick delivery (2-3 days), pleasant delivery driver, good/quick communication and good p... See more

Rated 5 out of 5 stars

Needed insulation fast for a new build. I e mailed Pink on a Sunday morning and within the hour Katy had confirmed they had stock that they could deliver within 2 days on a small vehicle to meet diffi... See more


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

44 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Order left in the rain…

I got an email saying order being processed. Next thing I notice is all the plasterboard had been delivered and just left in the rain. No emails, no calls, nothin pre or post delivery. Everything is wrecked. Might be cheap, but clearly a service breakdown somewhere

April 1, 2026
Unprompted review
Pinks Insulation & Drylining Ltd logo

Reply from Pinks Insulation & Drylining Ltd

Hi Martin,

We’re disappointed to read this, as it does not reflect the full circumstances.

Your delivery was confirmed in advance via email, and our driver and office also attempted to contact you on the day of delivery but was unable to gain access to the property.

Following this, we responded immediately to your concerns and made multiple attempts to resolve the situation. This included offering a replacement the very next day, which you were unable to accommodate, and then arranging a further exchange on a day you specifically requested. This was later cancelled at your request.

It is therefore unfair to leave a 1-star review before allowing us the opportunity to complete the agreed resolution, particularly when we had already taken steps to put things right.

We always aim to resolve issues quickly and professionally, and in this case we believe we acted reasonably throughout.

Kind regards,
Pinks Insulation & Drylining

Rated 5 out of 5 stars

Perfect service

Placed a concederable size order and could not believe the rapid service! They called me the same day and delivered the next day .
Highly recommend l trusted company.

Very Happy 🤓

Thank you

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Pinks insulation offer very good…

Pinks insulation offer very good service at competitive rates. Staff are always helpful! Ordered my insulation a couple of times and my experience has been excellent. Thank you Pinks Insulation!!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good price. Quick dispatch. Good comms.

Placed an order with Pinks Insulation on the 20/10/25 and was delivered on 22/10/25. Saved over £200 compared to builders merchants. Communications with Katy were excellent. So to sum up, Quick dispatch, Good comms and good prices. Can't get better. Thank you. Steve.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Needed insulation fast for a new build

Needed insulation fast for a new build. I e mailed Pink on a Sunday morning and within the hour Katy had confirmed they had stock that they could deliver within 2 days on a small vehicle to meet difficult site access and at a price which was better than any others quoted. The products arrived 2 days later in perfect condition on a small vehicle as quoted at midday as notified by phone the day before. Outstanding customer service. I will definitely use them again.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company!!

Fabulous company!!! Undergoing a full renovation on my property so needed bulk items. After pricing up with my local builders merchant and comparing it with PINKS, I saved close to £400 by choosing PINKS.
I needed a specific date and early delivery, PINKS were more than accommodating, on the day I requested and first drop off as promised.
5* in every aspect, I strongly recommend PINKS!!!

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service!
Great price, fast delivery and absolutely no issues from order point to delivery.
I would 100% recommend for any DIY or trade project.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Ordered and required next day
It was no bother at all.
Absolutely spot on
Second to none
No hesitation to recommend whatsoever.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

2nd order, great both times!

Second time I've used Pinks Insulation. Both times they've been great. Much cheaper than alternative suppliers. Quick delivery (2-3 days), pleasant delivery driver, good/quick communication and good products. There is mention of alternative products being supplied if ordered product isn't available but I've not had that. Really can't fault them. Will be using them again and would recommend!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

I found all I wanted

I found all I wanted at a very competitive price, and I went just over their limit for free delivery. Delivery was by a “courier” who was also very helpful. I have already mentioned them by name a couple of times to friends.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

All round brilliant !

Amazing customer service and amazing delivery time!
Ordered on Monday and it came on Wednesday with everything being perfect. Will definitely be ordering again in the near future, thanks again to the pinks team.

November 11, 2024
Unprompted review

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