pinnaclebanner.co.uk Reviews 

115
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers frequently highlight the speedy service and fast delivery of their orders, alongside the product quality, noting its durability, vibrant colors, and excellent print. Reviewers also appreciate the cooperative staff and clear communication during the ordering process. However, some people were dissatisfied with the product quality, reporting issues like smudges, incorrect colors, poor print, or banners that were creased or badly joined. Some reviewers were not happy with the service, citing unfulfilled orders, delays, and a lack of support for faulty items, including refusal to replace them without additional cost.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the vibrant colors, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the excellent, flexible,... See more

Order

Customers had ambiguous experiences with order, with some reporting satisfaction and others expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a banner only a couple of days before an event so required a quick turnaround. The banner was printed and posted only a couple of hours after the invoice was paid which was fantastic. Throug... See more

Rated 5 out of 5 stars

We used Pinnacle to print and make a vinyl banner to advertise our art group. The whole process, from receiving a quote (which was very competitive) to the delivery of the banner, took less than a w... See more

Rated 5 out of 5 stars

Brilliant service⭐️⭐️⭐️⭐️⭐️ I am a chauffeur for VIP fimily based in London.My client’s friend had a birthday today.I was told to get a birthday banner two days before.Called several companies and a... See more

Rated 5 out of 5 stars

Pinnacle have supplied us with a number of mesh banners for use in the harsh environment of large construction sites. Turnaround of proofs and speed of delivery once approved has been excellent, as ha... See more


3.9

Great

TrustScore 4 out of 5

115 reviews

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3.9

All reviews

(115)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, advice and overall finished quality!

Max was really helpful over the phone and we organised it all on the same day, which was great. When the banners arrived they were on a roll and packaged well. No creasing and quality was great! I shall use in the future. I was worried how they would arrive and turn out as they were so large, but i was pleased! thanks again to Max and the team.

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

It really is a shame as Max and the…

CREASEY BANNERS, no common sense and poor customer service in the end...the only company to FOLD its banners! Disappointing.

It really is a shame as Max and the team were quick and the quality wasn't bad for the price.
HOWEVER, I've never come across a printing/banner company, that FOLDS its banner. When I complained, Max later advised to have the banner rolled-up, I'd have to pay an extra £45. Why wasn't I advised of this in the first place? And what company folds their banners? I specifically told Max that the banner was to be used for photos at an event! I will now be spending the week steaming/ironing the banner.

If you enjoy steaming/ironing/hairdrying at work, then go ahead, feel free to use Pinnacle Banner but if, like me, you prefer COMMON SENSE and like to be truly valued as a customer, please go somewhere else.
What a stressful experience!

April 21, 2023
Unprompted review
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Rated 1 out of 5 stars

This company is not trust Max keeping…

This company is not trust Max keeping our money, they didn't delivery the backdrop on the day, our event was a nightmare because they send just the frame... we pay to return the frame now we keeping waiting the money almost 1 month after...

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Communication

Had a fantastic experience with Pinnacle Banners. Max provided great guidance, and delivered a great product of best quality just in time. Thank you & we'll order again soon!

April 4, 2022
Unprompted review
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Rated 5 out of 5 stars

I am so pleased with this company

I am so pleased with this company I needed some last minute posters done , for a property exhibition at the EXCEL in London, They were extremely patient especially with all my changes, and they managed to Deliver on time, and the posters looked absolutely professional
I am so pleased with this company I will be 100% using them again and I highly recommend them

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

Talked to Max from the get-go.

Talked to Max from the get-go.
I wanted a 2x2 metre backdrop.
I didn’t even know our logo was too pixled to blow up that big, but he solved that without even asking.
I got our backdrop exactly in said time, and I’m MORE than pleased with the work, the swift conversations and the result.

March 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Fantastic banners Setvice

From Help Children Now
Helpchildrennow.org.uk
I spoke to Max at Pinnacle Banners who provided an outstanding service. They were more than helpful putting in extra time and demonstrating patience with the design. The service was outstanding as well as the quality for all four banners for a smart car - motor home and press were equally professional - waterproof durable and strong we purchased Vinyl stickers and Vinyl banners. We used the banners whilst our team are on the ground in Ukraine - the charity is helping to provide support and aid on the ground. We will use their service again and highly recommend.

March 25, 2022
Unprompted review

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