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Rated 1 out of 5 stars

Scam site. Make it's really easy to add funds, then charges a $20 fee to transfer back to your account and makes it really difficult by requiring supporting documents from your bank. They literally do... See more

Company replied

Rated 1 out of 5 stars

Don't trust this totalitarian company who FORCE you to use deep state app like google aut.( which censorship internet ) with small amount of money like few hundret euro, They hard like beton in they... See more

Company replied

Rated 4 out of 5 stars

I have been using the bots for almost 3 years and I am very satisfied with the application and browser platform. The support is uncomplicated (chat and email) and responsive. My issue was solved quite... See more

Company replied

Rated 4 out of 5 stars

Been using Pionex bots for 6–8 weeks. UI is smooth, bots are the easiest I’ve tried, and support replies in under a minute. Onboarding with house funds is a great way to learn. Security tip: on... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

The world's leading crypto exchange with 16 free built-in trading bots. With low fees and high liquidity, Pionex empowers traders to seize opportunities 24/7.


Contact info

You should know

2.5

Poor

TrustScore 2.5 out of 5

608 reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Glad I saw this before I decided to get involved

I am glad you posted this I was just about to invest in this company, I guess you cannot assume , because a page looks nice that they are trust worthy. Sorry had to deal with this hopefully it gets worked out. I will I cancel this service off my list then.

March 11, 2024
Unprompted review
Pionex logo

Reply from Pionex

We appreciate your feedback. If you have any further questions or concerns, please feel free to reach out to us. We're here to assist you and address any issues you may encounter.

Rated 1 out of 5 stars

Scammed me out of $4,000,000 dollars

In July of 2023 I purchased trading stocks with Pionex with a $150,000 deposit. This was on top of the other $35,000 that I already invested. I built the value to over $4,000,000 and when I went in to remove some of the money they told us that we needed to send another $56,000 in order to get the money that we were owed. I did not have another $56,000 and even if I did I would never have sent it to them. Needless to say we never got even our original investment back. This is the Pionex that has such great reviews on the web. That is what I trusted to invest that much money into this company.

July 16, 2023
Unprompted review
Pionex logo

Reply from Pionex

We appreciate you bringing this to our attention.

However, it seems there may have been a misunderstanding or you may have mistaken us for another platform. Pionex does not offer trading stocks or request additional deposits to withdraw funds.

To verify whether you used our official platform, please click on the following link: https://www.pionex.com/en/official-verification.

If you need any assistance, please feel free to contact us at service@pionex.com.

Rated 1 out of 5 stars

Scam

Scam, I have tried 3 different trading bots and they all had the same result, the first few days you make 0.2-1% profit. Then instantly on the next day -20%

February 27, 2024
Unprompted review
Pionex logo

Reply from Pionex

Thanks for your feedback.

The trading bots available on Pionex are designed to accommodate various market conditions, including bullish, bearish, and sideways trends. However, it's essential to remember that trading carries inherent risks.

If you have any questions about the operating principle of the bot, please feel free to contact us at service@pionex.com.

Rated 1 out of 5 stars

Don;t trust this totalitarian company…

Don't trust this totalitarian company who FORCE you to use deep state app like google aut.( which censorship internet ) with small amount of money like few hundret euro, They hard like beton in they brains , they don't understand that you can confirm your account by email or sms ,client servis and understanding problems = 0. Avoid this S***t !!! (I"m talking about not american version)

February 9, 2024
Unprompted review
Pionex logo

Reply from Pionex

We appreciate your feedback.

Google Authenticator is implemented to enhance security and protect users' assets from theft. It adds an extra layer of protection to your account by requiring a unique verification code generated on your mobile device.

This ensures that only authorized users can access the account, mitigating the risk of unauthorized access and potential asset loss.

Rated 4 out of 5 stars

Affordable Crypto Exchange with Trading Bot

I had no issues with Pionex in terms of withdrawing USDT. The trading bot feature worked perfectly with TradingView. Implemented the Lorentzian strategy (86.67% strike rate, wo-hoo), but lately the code is not working. This is no fault of Pionex. I had to withdraw my funds to pay some bills. Hoping to get back on Pionex once I have some funds to play with. Thanks Pionex.

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

I am been trying to withdraw funds but…

I am been trying to withdraw funds but every time i do it failed and customer service was not helpful either . They alchemy pay withdrawal is not helpful , poor service

January 4, 2024
Unprompted review
Pionex logo

Reply from Pionex

There are many possible reasons for withdrawal failure, and we are deeply sorry for the inconvenience caused to you. Since users withdraw fiat currency through third-party payment platforms, AlchemyPay is one of them.

We recommend that you contact our support team (service@pionex.com) and we will assist you in communicating with AlchemyPay and solving your problem.

Rated 1 out of 5 stars

A friend referred me and we were…

A friend referred me and we were suppose to both get a referral bonus of free crypto however that did not happen. Their excuse was: “Your friend's Pionex.US account is registered in V1, and your Pionex.US account is registered in V2, so you cannot bind your friend's referral code.”

Whatever that means…

December 17, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback. The issue you mentioned is not related to Pionex. We recommend contacting Pionex.US customer service at service@pionex.us for further assistance. They will be able to help you resolve this issue.

Rated 1 out of 5 stars

Huge scam

Huge scam, withdrawals held hostage

December 10, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback. If your withdrawal request triggered the risk control mechanism of Pionex, the withdrawal will be placed for manual review.

Furthermore, if your withdrawal is under review for more than 30 minutes, we advise you to contact our support team at service@pionex.com or live chat to expedite the review of your withdrawal.

Rated 1 out of 5 stars

cohineb'ack was mailed and refunD…

cohineb'ack was mailed and refunD luckily ensured.

December 13, 2023
Unprompted review
Pionex logo

Reply from Pionex

Unfortunately, the feedback provided is not clear enough. If you encounter any issues, please contact our support team via email at service@pionex.com for assistance.

Rated 5 out of 5 stars

I like it

All was good until a few days ago when I converted some avax to USD. Still says pending on my history. I was just told I received money that I never got. It even still says pending...withdrew all my money. They say they are working on it...we shall see.

Fixed. Within a timely manner. Great platform.

November 19, 2023
Unprompted review
Rated 1 out of 5 stars

Its a big scam.

Its a big scam.. stay away.. once you deposit the anything, you cant take them out.. the contact page doesnt work .. lost only 125$ but could have lost way more

November 24, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback.

Please close any bot orders or unfilled limit orders to ensure your assets are tradable. Afterward, convert your assets to supported withdrawable assets listed on Pionex's website (https://www.pionex.com/en/fees).

If you have any questions or concerns regarding withdrawals, please feel free to contact our support team via email at service@pionex.com for assistance.

Rated 5 out of 5 stars

I may get it wrong, but I'm very satisfied with Pionex

It's interesting to see the bad experiences of others with Pionex, where mine are very good. First of all I think the website and (Android) app are very well designed and intuitive to use. I use the Pionex API with my own trading bot and all works like a charm. I had triggered the API too much, leading to a ban. This was perfectly/kindly resolved by Pionex through a direct and very responsive Telegram conversation. I can't judge the Pionex bots as I don't use those. Withdrawals are no problem at all.

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Withdrawing Funds, A Nightmare

To withdraw funds, you have to go through Alchemy Pay which is a total nightmare. They ask me to do identify verification and keep rejecting my documents even though the pictures are large, clear, and show all details, and there is no support. The distress this has caused me is incredible.

October 17, 2023
Unprompted review
Pionex logo

Reply from Pionex

We are sorry to hear about the trouble you're facing with AlchemyPay. We understand the frustration this situation has caused you.

To better assist you, please contact our customer service, service@pionex.com so that we can escalate this issue to our third-party service provider, AlchemyPay, and request them to address the identification verification process and provide better support.

Rated 1 out of 5 stars

Lost -64% with the community bots

Lost -64% with the community bots. The worst part is I picked bots that were and still are advertised as +1000% profit bots which is a flat out lie, as I tried them myself for 100+ days and they did nothing but lose money. Stay away from the community bots, they are falsely advertised as is much of everything on their website.

October 6, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback. We are sorry to hear about your experience with our bots.

Investing involves risks and market volatility can affect outcomes. We recommend conducting research and small-scale trials before using any investment tools, as advertising profits can only represent past earnings, but not the future.

Thank you for your understanding and support.

Rated 1 out of 5 stars

They took me money once 2 years ago...

They took me money once that was like 2 or 3 years ago. Fortunately not much, but still. When I logged in into my account, nothing was there. Scammers. Avoid at all costs.

September 16, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback.

We recommend that you check whether you have registered multiple accounts with Pionex and performed incorrect login operations.

If your problem persists, we recommend that you contact us at service@pionex.com to resolve it.

Rated 1 out of 5 stars

Just DON'T do it!

If you are reading this and trying to decide on this platform.. RUN AWAY! There is a reason they have 3 out of 5 stars. If you EVER have trouble getting your money out, you'll understand why. They make a game out of verification...

September 1, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback. Please note that identity verification is required by all exchanges. If you have any questions, please contact us at service@pionex.com.

Rated 4 out of 5 stars

Deposit Issues Sometimes But Support Good

I bought Bitcoin on this exchange. Or so I thought. My bank shows the transaction. Pionex's OWN transaction history shows my purchase. Yet somehow the funds are not in my wallet. I contacted support. I was given time-wasting questions and ( "have you logged into the right account?") stalling answers. No good answer as to what has happened to my funds. Then said they took no responsibility for the payment partners Pionex offers on THEIR own site. They can;t trust their own payment partners. Which means YOU can't trust THEM ( Pionex ) .
Support says they have raised it with the payment partner.
"But don't email us, we'll email you".
What about - "Sorry we lost your money, we will do our best to recover it, and if we can't, we'll refund it?" - not a chance.
UPDATE;
==============
My money was found. I have to admit that support WAS good.
Apart from this very nasty fright at the start of our relationship, my experience with Pionex has been relatively good overall.

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

Wosrt exchange EVER

Wosrt exchange EVER! They steal your money and make it impossible to communicate. I have a measley 250 bucks on their exchange becasue I wanted to try their trading BOT- I got a new phone and couldnt autheticate my account. I have sent videos with my ID and a post cards as requested, I have filled out emails and Forms and chatted with CS reps- NOTHING except stupid emails telling to use google authenticator. The chats are a complete waste of time. I dont have google authenticator so I guess I cant have my money. Do your self a favor and use Coinbase or Kraken, where you can actually talk to someone- this site is garbage and their customer service is useless. I have been trying for months and still cant access my account.

August 18, 2023
Unprompted review
Pionex logo

Reply from Pionex

We apologize for any inconvenience this has caused. We recommend reaching out to our customer service team, service@pionex.com directly to help you reset your Google Authenticator. We will be able to guide you through the process and ensure you regain access to your account.

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