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Rated 1 out of 5 stars

Scam site. Make it's really easy to add funds, then charges a $20 fee to transfer back to your account and makes it really difficult by requiring supporting documents from your bank. They literally do... See more

Company replied

Rated 1 out of 5 stars

Don't trust this totalitarian company who FORCE you to use deep state app like google aut.( which censorship internet ) with small amount of money like few hundret euro, They hard like beton in they... See more

Company replied

Rated 4 out of 5 stars

I have been using the bots for almost 3 years and I am very satisfied with the application and browser platform. The support is uncomplicated (chat and email) and responsive. My issue was solved quite... See more

Company replied

Rated 4 out of 5 stars

Been using Pionex bots for 6–8 weeks. UI is smooth, bots are the easiest I’ve tried, and support replies in under a minute. Onboarding with house funds is a great way to learn. Security tip: on... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

The world's leading crypto exchange with 16 free built-in trading bots. With low fees and high liquidity, Pionex empowers traders to seize opportunities 24/7.


Contact info

You should know

2.5

Poor

TrustScore 2.5 out of 5

608 reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Thanks for sharing your horrible…

Thanks for sharing your horrible stories and I’m relieved by my due diligence..spreading the words out on Pionex!

July 19, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback. If you have any doubts about Pionex, please feel free to contact our official support team via live chat or email at service@pionex.com.

Rated 1 out of 5 stars

They blocked my account

They blocked my account. Cant log in and remove my coins.....

June 30, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback, if your login issue is still unresolved, please contact our support team at service@pionex.com.

Rated 1 out of 5 stars

They have blocked my account.

They have blocked my account.
This is a fraudulent site.
Use at your own risk, they will steal your crypto.

June 25, 2023
Unprompted review
Pionex logo

Reply from Pionex

We are truly sorry to hear about the issues you're experiencing. Please make sure you are browsing our official website https://www.pionex.com/.

If you have any further questions, please feel free to contact our support team at service@pionex.com.

Rated 1 out of 5 stars

I don’t even want to give this a star

I don’t even want to give this a star
DO NOT DO ANYTHING WITH THIS!!!!! Took all my money then asked for more and took all of it then had a email from them that says gotcha!!! and the support group didn’t reply back after putting that,definitely a scam, looked on the reviews and seemed legit and even the website did, but obviously not, IM REPORTING THIS STRAIGHT AWAY!!!!!!!

June 7, 2023
Unprompted review
Pionex logo

Reply from Pionex

We regret to hear about your dissatisfaction and are concerned about the issues you've encountered. Please contact our support team at service@pionex.com and we will assist you to solve the problem.

Rated 1 out of 5 stars

I recently had a terrible experience…

I recently had a terrible experience with Pionex, a cryptocurrency exchange platform, which has left me completely disillusioned and convinced of their lack of trustworthiness. Not only did they block me from accessing my own funds, but their explanation for the issue was simply preposterous. It is clear to me that Pionex is nothing more than a group of scammers, and I am now taking further actions against them.

The problem arose when Pionex suddenly claimed that their SMS verification service was no longer functioning properly, preventing me from accessing my funds. This, in itself, is highly frustrating, as it conveniently started failing after I had successfully bound my phone number to the platform. The timing of this issue raises serious doubts about Pionex's credibility and integrity.

To add insult to injury, Pionex shifted the blame to the UK, claiming that it was the fault of the country not allowing their sms verification. This excuse is not only nonsensical but also demonstrates a lack of accountability on Pionex's part. Instead of taking responsibility for their own shortcomings, they attempted to deflect blame onto external factors, which is both unprofessional and dishonest.

What is most disconcerting about this whole ordeal is that Pionex has shown no willingness to resolve the issue by removing the SMS verification requirement. Their obstinacy suggests a deliberate attempt to hold users' funds hostage, creating an incredibly frustrating and stressful situation for anyone affected. Such behavior is utterly unacceptable for a company operating in the cryptocurrency market.

Based on my personal experience, I strongly advise anyone considering using Pionex to exercise extreme caution. Their actions have demonstrated a complete lack of transparency, customer care, and overall trustworthiness. I urge you to explore alternative platforms that prioritize the security and accessibility of your funds without resorting to questionable practices.

In conclusion, Pionex has proven itself to be an untrustworthy company. Their decision to block users from accessing their funds due to an alleged issue with SMS verification, along with their refusal to remove this requirement, reeks of scamming tactics. I strongly encourage others to steer clear of Pionex and seek out more reliable and reputable cryptocurrency exchange platforms instead

May 12, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback.

We regret to inform you that, due to recent changes in UK financial promotion regulations, Pionex is currently unable to provide services to residents of the UK.

If you have funds on Pionex, please contact our customer service team at service@pionex.com for assistance in unbinding your phone number and completing withdrawals.

Rated 2 out of 5 stars

I hate writing an experience

I hate writing an experience, and doubly so since there are so many positive reviews and the customer service was always available even though it took a long time for resolution. I had a problem with the software not recognizing any of my login info despite it being correct. It took me months to get my money out. I finally did and thought it was cleared up. I waited awhile and went back in recently and again I cant even login now. It will send me a text to get in but will show up half the time even when you hit the resend button, email is somewhat more reliable. But it doesnt matter, your money will be held hostage as the market goes up and down. Of course you can just put the money into usd, but what if the exchanges start collapsing, will anyone answer then? I just cant do it anymore. So good on paper too!

May 1, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback and we're sorry for the problem you encountered. We're taking these issues seriously and using your feedback as motivation for improvements. Our team will continue to optimize our software to enhance user experience.

If you encounter problems again, you can always go to the official website to contact our online customer service to solve the problem. We apologize again for the inconvenience and we will be standing by to resolve your issues.

Rated 1 out of 5 stars

I can’t get the verification code on…

I can’t get the verification code on sms and I can’t withdraw my money pls someone help

April 3, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback. If you encounter withdrawal funds issues, please contact our customer service at service@pionex.com for prompt assistance.

Rated 5 out of 5 stars

My best experience in the world of crypo.

A great exchange with fantastic support and a great community in Telegram channel always ready to help. Specially "Nam Hoang" who is a real angel always helping kindly without any expectations.
I've been using it for almost 2 years now.
My best experience in the world of crypo.

April 1, 2022
Unprompted review
Rated 1 out of 5 stars

This company can't be trusted


This company can't be trusted. They stole my funds while I wanted to make a withdrawal by replacing my wallet address with a different wallet address own and operated by someone from Pionex. I invested $120 for the AI bot which only made 15 dollar gain in profit for almost three months but when I tried to withdraw my funds, they had stolen my funds. I have lost my money to the thieves from this company and they need to refund me my fund because I can not be responsible for such mess or whatever game they are trying to play with costumer funds. I need my money back as soon as possible because I have an emergency situation that I need to use the money to solve as soon as possible. I can't afford to lose my money and I will not tolerate this criminality perpetuated by member of your staff or whoever did this. I want a thorough investigation done on this case to and a refund of my money as soon as possible because someone life is current depending on this fund for survival right now... Here are the details:

Coin: USDT
Quantity: 135.6552
Time: 03/20/2023 17:52:13
Address: TToEUh9xmrDSK3ANWZWEyzkPuZ68rJeeGz
Transaction ID: d0ebff8b15711b4cce7372f3f431e1f452deeb7a7ad9d6718db4c018c7f120ee
User name: jvestlmtgmail.com

If you have been robbed by this company before, kindly add me up on telegram lets file a class action lawsuit against this criminal of a company. My telegram is; dynastig

March 20, 2023
Unprompted review
Pionex logo

Reply from Pionex

Thank you for your feedback, we are committed to protecting the security of our users' assets.

You can click the following link to verify if the platform you are using is our Pionex official website: https://www.pionex.com/en/official-verification.

If your issue is still not resolved, you can also try contacting our support team at service@pionex.com.

Rated 5 out of 5 stars

The most advanced CeFi platform for…

The most advanced CeFi platform for trading bots, wide variety to choose great community have a active community which very good, focuses more on safety and security at the later stage of the company which very important to maintain the in longevity of the company.. hope pionex continue to strive and always improving

March 18, 2022
Unprompted review
Rated 1 out of 5 stars

invested 750 in a bot

invested 750 in a bot, after three days I decided to close it and withdraw the money 10 times there is an error join telegram, it only lets you withdraw small amounts to charge you 10 usdt, in the end I had to pay $30 usdt

February 28, 2023
Unprompted review
Pionex logo

Reply from Pionex

We apologize for your experience. To ensure your assets are tradeable, make sure you close bot orders. You can convert your asset to supported withdrawable assets listed on Pionex's website https://www.pionex.com/en/fees.

You can choose the currency and network you want to withdraw. Of course, different currencies and networks will have different minimum withdrawal amounts and fees.

If you still have the issue of withdrawing, please feel free to contact our support team at service@pionex.com.

Rated 5 out of 5 stars

Excellent customer service

I joined pionex recently and really did not understand a lot about the platform and it's enormous investment opportunities.However,I
got in contact with customer support service in telegram and immediately received all the assistance I needed to start my trading and investment journey.
Moreso,the staff are extremely talented in their roles and carry everyone along.

February 7, 2023
Unprompted review
Rated 1 out of 5 stars

I am a very old client of the platform

I am a very old client of the platform, but I am surprised that now all of my bots are losing, and all of them are losing at high rates of 70%, and the least loss is 30%. I wish the platform would clarify the reasons for the absence of any bots in profit, knowing that I am subscribed to 12 bots, and thank you

May 28, 2022
Unprompted review
Pionex logo

Reply from Pionex

Thanks for your feedback.

Regarding your concerns about your bots experiencing losses, the AI strategy employed by the bots is based on historical data and market conditions. While it aims to optimize performance, market fluctuations can result in losses.

Investing involves inherent risks, and past performance does not indicate future results. We recommend reviewing the settings of your bots and considering adjustments based on current market conditions.

Rated 1 out of 5 stars

Good luck trying to get a withdraw from…

Good luck trying to get a withdraw from these people. First it was wait 10 days, OK, that's mentioned on their web site. Whan nothing happened after that period I was told to wait and be patient. I waited and was patient, when nothing happened I contacted them again and was told to wait and be patient; when I challenged that boilerplate reply, I was told that "withdrawal is currently in the manual review stage. We expect the withdrawal process to be completed within 1-5 business days, and please wait patiently". Now it appears that the withdraw has been cancled?? I wonder if the canceled withdraw had anything to do with my reply when they asked for my opinion of their service? Stay away!

February 2, 2023
Unprompted review
Pionex logo

Reply from Pionex

We are sorry to hear about your experience, but it seems like this issue is related to Pionex.US, not Pionex. We recommend reaching out to Pionex.US customer service at service@pionex.us for assistance. They will be able to help you resolve this matter and provide further clarification.

Rated 1 out of 5 stars

Pionex is a scam

February 2, 2023
Unprompted review
Pionex logo

Reply from Pionex

If you encounter any problems while using Pionex's products or services, please contact us at service@pionex.com.

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