Pip&Nut Reviews 

I have purchased two 1KG tubs of Pip & Nut Peanut Butter (two separate occasions). Both were extremely dry with hardly any liquid inside at all, so the product sticks in the throat. The first one I thought was just a 'bad' batch but sadly the second one is the same! I was advised on socials to email them....I have twice and no one has replied. Extremely bad customer service, and I will no longer be purchasing from them. Which is a shame as I have been a customer for several years.

As part of a wider attempt to cut out as many American owned products as possible I've been looking for alternatives to my normal peanut butter purchase and came across this. I was going to buy online but the reviews seem a bit mixed but then I noticed it was for sale in my local Sainsbury's so I bought a jar.

First impressions are that it's a bit more liquid than my usual brand, but that's not an issue. The taste is extremely good and it spreads well on toast so I've bought a few more jars in case the supermarket stops selling it and if they do I'll order it online.

Highly recommend this product

I have just bought 2 jars of your almond butter, I don't normally complain, but, do you know that feeling when you feel that you have been RIPPED OFF. I would like to know where are the almonds, both jars contain an OILY GOO, with SALT at doesn't spread because the GOO runs off the toast, without salt I don't think I would be able to taste anything. It's supposed to be a healthy spread what's SALT doing in it.

I WON'T BE BUYING IT AGAIN

Really love this peanut butter, we started using it when it was on offer at my local supermarket but when the offer finished I couldn't justify the price as I was getting through so much of it.

The butter is a bit looser than most peanut butters when warm but it's fine when it's been in the fridge for a while. It can be used as a spread and is perfect for smoothies or to add to porridge etc.

It does separate a bit so a good stirring before first use may be needed.

A hair was embedded in my apple and cinnamon stuffed oat bar.

Great products and incredible customer service!

I have been enjoying the peanut butter cups for a while now. As someone who cannot consume dairy or soy, my options are limited when it comes to the sweet treat world, especially chocolate based.

I recently placed a larger order so I could try their chocolate hazelnut butter - again something I have struggled to find I can eat (and that isn't mostly made of cane sugar!)
Sadly my order was returned to sender by Royal Mail as they didn't recognise my address.
This is not the fault of the retailer I know, so I messaged them asking if I could assist in a resend at all - such as offering more specific delivery instructions or a safeplace.

Well - they resent my order with express shipping needing nothing more from me, and included a free gift of their new protein bar!

They have two very important things that determine my choice in buying regularly from a brand which is:
1. a quality product that has good value for money
2. excellent customer service.

Thanks kernels! 🥜

I love the product but customer service is non-existent. I'd asked for my (paid for) regular order to be delayed as I'd be away. After days of no reply I finally received a confirmation that the order would be delivered on my return. However when the new delivery date arrived I found that I was charged again. Currently I have paid twice for an order I have yet to receive and have received NO responses to my email or online contact query.

Sad to see other negative reviews of the customer service, i have long enjoyed this companies almond butter, granted it is a bit runny but this works well for my purposes, i can see how's it's not ideal for sandwiches. My review is prompted by what i thought was truly excellent customer service. I emailed a query which i won't explain as don't want people to take advantage but they actually sent me an entire tub of almond butter free and then when i let them know it had leaked slightly during shipping they actually sent me a replacement which i wasn't remotely expecting so i find it hard to believe they wouldn't resolve paying customer issues as effectively. I will definitely be giving their pb a try next as i do not like the taste of meridan and am looking for another healthy alternative to supermarket cheap butters.

I’ve loved pip and nut almond dark chocolate cups but the recipe or ingredients have changed recently and the quality has really dropped

I thought I would try this for a change from my usual brand. Absolute rubbish compared to my Meridian peanut butter. A few bits of crunchy nuts and the consistency is like water even after being in the fridge overnight. Would never buy again.

The PB is lovely but their customer service sucks hard. Every single time we order online they send at least 1-2 broken jars. This time they broken jars which then fell out of the box onto my kitchen floor. It took me an hour to find all the glass and clean it up. I had at that point a newborn baby. I could have done without that. I contacted them on the delivery day (Fri) and they emailed back on Mon asking for a barcode like i’d held onto the smashed jar for 3 days? They arent bright over there. They then sent replacement jars… of the wrong PB. I contacted them and got no reply. Shocking.

Took a jar of their smooth peanut butter back to Sainsburys in Jan as there was a large lump of glass in the middle of the butter which my child found while spreading it on his sandwich!!!!!. They passed the details to Pip n Nut and then Pip n Nut contacted me to apologies and asked for my details (which i had already given to Sainsbury) so they could send a replacement. Except, after giving all my details I have never heard from them since (even after chasing them) absolutely shocking customer/complaint service.

PROBABLY THE BEST NEW HEALTHY BAR THAT I TASTED IN YEARS, THE RIGHT CHEWINESS / SWEETNESS AND FRUITINESS,
I CAN'T WAIT TO BUY IT AGAIN . . .

Usually buy Meridian crunchy peanut butter which has nothing added, but thought we'd give this a go. Big mistake. Horribly salty. Pale and not much in the crunch department. Won't try again. Will have to find someone to take it off our hands 😕

I used to buy a 1kg tub of their Dark Roast Crunchy peanut butter every month, which was delicious and healthy. However, they have recently changed the recipe, quite sneakily, which has now seen reduced peanut content, replaced with extra salt. The taste is now very noticeably saltier and quite inedible now. When you only have two ingredients like this, the additional salt content is very noticeable. Well I'm sorry Pip&Nut, but this is bad practice. I purchased your product because it was delicious and healthy. But now you have completely ruined the taste and made it more unhealthy in the process! Needless to say you have lost a loyal customer.

Lovely peanut butter and it’s tested for aflotoxins which can be associated with peanuts and other dried seeds. I always order a big batch, communication and packaging is always good and I’ve had the odd free sample but less so these days. Good all round!

Excellent, efficient service- ordering and delivery by Royal mail went really well. I am loving your dark chocolate peanut butter cups and almond cups- I keep them in the fridge for extra crunch. Please keep selling these - they are my daily pick-up treats for when I'm needing a bit of an energy boost, they are absolutely delish and the chocolate you use is the silkiest yummiest ever.

Not impressed…ordered 4 tubs of sweet n salty. Only received 3 and have emailed Pip & nut who said they would get back to me?! Haven’t heard back despite chasing again? Feel like they are not trusting what i am saying…so am losing £7.50 now..do not order from them they are disorganised. V disappointed ☹️

My favourite peanut butter, prior to tasting it I had no idea it could be so sweet without the addition of sweeteners. However, I'm not a fan of their new "Sweet & Salty" nut butters - bought one on trust, without checking the ingredients and later saw it's got agave nectar, peanut oil and coconut oil (??). That one had to go in the bin. The standard one is great though!

Half my order arrived smashed and useless, contacted the company and so far they have just ignored me.

happy to take the money, not so happy to ensure the product arrives in usable and safe for consumption condition.

love the product when it arrives usable but iof they cant get it to me in one piece then i am looking for another brand who i will throw large sums of money at each month