Piqant Reviews 

44
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

First time of trying Piqant and used the find my taste profiling facility and matched me up with a particular coffee . Duly tried the recommended type and indeed the coffee was perfect matched . De... See more

Company replied

Rated 1 out of 5 stars

Was happy to find somewhere that offered the option of trying coffee from lots of different roasters, but after ordering on Black Friday (26 November) the order took over a month to arrive. Cof... See more

Company replied

Rated 5 out of 5 stars

Excellent and fast service with real attention to detail. I love the website and the discovery wizard to help me find the coffee for me, after I ordered I was kept in the loop about each step, an... See more

Company replied

Rated 5 out of 5 stars

I just discovered Piqant and boy am I excited. So many boxes ticked: - Speciality coffee - Excellent selection of roasters and coffees - Freshly roasted - Browse and filter coffees using... See more

Company replied

Company details

  1. Coffee Store

About Piqant

Written by the company

We're an online marketplace that unites coffee-lovers with independent roasters.

It is our mission to bring the best speciality coffee and cafe experience to your door. We also want to help you get to know your tastebuds a little better, because it makes life simpler.

If you get bored quickly of your latest coffee profile and spend hours surfing the web looking for the next best thing, look no further. We’ve brought it all into one place.

How It Works

Match My Taste


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

44 reviews

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4.3

All reviews

(44)

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Piqant immediately sent new coffees when I informed them that the package was sent to a wrong address.

April 9, 2024
Unprompted review
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Reply from Piqant

Dear Karem,

That means so much to us. We always strive to provide top-notch service and are so glad we could help sort things out quickly. Thanks for the kind words!

Kindest,
Piqant Team

Rated 5 out of 5 stars

Fantastic quality coffee from small…

Fantastic quality coffee from small British roasters by a family owned business, it can't get better than this

March 24, 2024
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Reply from Piqant

Dear Dayoan,

That's exactly what we're about! We believe in the quality of small-batch coffee and the importance of supporting family businesses. Thanks for sharing our passion!

Kindest,
Piqant Team

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Rated 5 out of 5 stars

Amazing ethically-sourced coffee from local roasters

Excellent all in one locally owned business that supports small businesses and independent UK coffee roasters. I also love how user friendly their platform is. Piqant perfectly caters to coffee drinkers who care about quality and the positive impact on the coffee industry.

October 31, 2022
Unprompted review
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Rated 5 out of 5 stars

First delivery

Delivery arrived, perfectly wrapped. Delicious coffee, thank you

May 7, 2022
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Reply from Piqant

Hi Hilary,

Thank you for your review! We are very happy that you enjoyed our coffee :)

Best,

Piqant Team

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Rated 5 out of 5 stars

I absolutely love Piqant

I absolutely love Piqant! From being tailored to our personal taste to experiencing new flavours to the ease of having it delivered to my door. I genuinely look forward to a new delivery arriving. The customer service is also excellent - so helpful and friendly. Definitely signing up for life!

February 23, 2022
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Rated 1 out of 5 stars

Took over a month to arrive!

Was happy to find somewhere that offered the option of trying coffee from lots of different roasters, but after ordering on Black Friday (26 November) the order took over a month to arrive.

Coffee only arrived after Christmas (29 December) and was left on the doorstep in the rain without knocking, even though I was in.

Of the 4 bags ordered one had a roast date of 01 November and one didn't have any roast date on it. Not sure you can describe it as "freshly roasted coffee" when you only receive it nearly 2 months after it has been roasted...

January 2, 2022
Unprompted review
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Reply from Piqant

Hi Mark,

We apologise profusely for the suboptimal experience. I can honestly say that we will take this criticism on board and learn from this incident.

We noticed these issues on our end and tried to contact you several times by email without an answer. Whenever there's a problem with a package, we're quick to jump into it and take care of the issue, by either dispatching another parcel, full refund, or anything else within our reach.

Delivering a great cup of coffee is our top priority and we take it seriously when falling short.

Best,

Rosanna, Owner of Piqant

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