Pissei Reviews 

Last winter sale I got the (normally 450€) Team UAE hybrid skinsuit, their top-of-the-line racing suit. After trying it once, I used it to ride the L'etape du tour de france '26, after which it already had holes in the fabric near the buttocks, aka after ≈13 h of riding. Terrible! Even worse though is their reaction:

The customer then had the impertinence to claim this was due to "the type of bike seat or excessive friction", while I had already told them I didn't change the seat in the past years, and that the very same seat does not cause issues with other bibs. And if 13 h of riding are called excessive friction, then stay away from their products!

Oh my god - what can I say!!!!!. This company is absolutely terrible so avoid at all costs. Clothing is ok, but be very careful of the import duty and if you send anything back make sure it’s packaged as originally sent or you will be charged extra.

Never again!!!!!

UPDATE: Received my package, and I have to say the main issue here was UPS. Too bad they use them for delivery. The jersey I bought has quickly become my favorite piece! If I knew they would not use UPS for my next delivery, I would buy from Pissei again, no doubt, but sadly now I need to think twice before I place a new order.

Original Post: Horrible experience. I'm not sure if the blame lies with Pissei or UPS, but there are clearly widespread issues. My order was delivered to the UPS Access Point in Germany, only to be picked up and sent back to Italy before I could collect it.
Two weeks after ordering on July 9th, tracking still says 'on the way' and 'late.' EU shipping doesn't take this long. Plenty of competitors deliver within 1–3 days, so I won't be ordering from Pissei again. I'm waiting to see where the package ends up, but as a credit card purchase under EU consumer law, getting a refund should be straightforward. I will update this post, once issue is sorted.

I did order a bundle (bibs, shirt, and base layer) from pissei on May 13. The shipment was confirmed May 14. Whenever I tracked the package on the UPS website it stated the package was “in transit”. No delivery status nor delivery date.

After ten days I inquired with Pissei and the response is unprofessional and frustrating. They stated that UPS tried to deliver but did not find my name on the door. The package is now on the way back to their premises.

First, there was not any, physical or digital delivery attempt (documented). Second, they could not get to the door because there is a gate …. obviously, with my name on it.

Now the absolute joke: they want to refund the money when they have the merchandise……whenever that might be. Based on the information they - a SENIOR customer service representative of Pissei - shared with me, there is absolutely no reason to delay the refund. I guess they are cash short…..

So as a result, I would never recommend to do business with them …

I really like there cycling clothing so thought I’d try an order. I received a 10% discount on my 1st (nice but fairly standard these days). I bought a gilet, winter jacket and long bib tights using their size chart. All went well with good coms from them and dhl until I was notified I’d need to pay additional import tax duty which amounted to a further £87 ! At this point their pricing is in the very expensive club, disappointing but Ok.
My goods arrived in good time and I tried on but the tops were too small so I reached out to Pissei to see if I could have and exchange and avoid further taxes to which I received a blunt no.
Not sure how they think they will succeed in the uk market with these import taxes and poor customer service?

I have ordered almost 2 month cycling clothes from pissei. I followed up with them. First they told me that the cloth was shipped. Then they told me that during transit the cloth was stolen. They offered me to resend it again to then come up that it was sold out. They told me that they would refund me which has not happened. Since then they would not answer anymore on email. Absolutely a scam. Be super aware

The Product was not satisfying so I sent it back. They refused me Refunding because of outrageous made-up Excuses as well as refusing to send me back my Article that I have paid a lot of Money for! They required me to send a Curier at my own Expense to pick it up at their Facility. Horrific Customer Service. Never again!

Ordered some items from the onlineshop, delivery was fast and the clothings looks fine. Items didn´t fit as I was hoping, so I got on the phone asking about options and further proceedings. I was greeted with a customer service lady who was directly very impatient, snappy and wouldn´t let me finish one sentence. Not a pleasent call at all. This is truely not how customer service works.

Excellent quality, way better than maap or other good brand, delivery to Poland 5 days without any issues.

I ordered the whole outfit and I am really impressed, even the socks for 15 eur are of extremely good quality. These days you rarely get something better than you expected

Liked their stuff so did a test order to size up. Order came to €54 but was charged £54. The first order discount code did not work.
I was refunded promptly and courteously but would have cost 30% more than advertised.

very good , serious company and very fast shipping

thanks to matteo with his fast support