Pitneybows Reviews 45

I would gladly give them 0 stars if that was possible! I called them regarding my package that I orderd from Amazon, and asked them if they could track my package for me, beacuse I was supposed to get it on the 23th of August, but have’nt recived it yet. The day I called was the 27th of august, and the guy I asked if could track my package said Yes, and then I told him my tracking number, and after 7 seconds he just hang up on me and sat me over to an computer robot. The worst coustumer service I have ever been through. I have still not received my package, and the last information on my package is that the package landed in Norway on the 14th of august, and I have not heard anything about my package after that. I am never going to order anything with pitney bowes shipping, because they are literally just the worst company on this planet. I have no more words.

My Dr. Squatch order was shipped with Pitney Bowes as a partner to the US Postal Service. Per tracking, Pitney received the package in Kentucky on 12/17/20 and it reached Orlando, Florida, on 12/23. The final item showing on tracking (both Pitney Bowes' and USPS's) is that it left Orlando on 12/24 headed for USPS distribution center in Jacksonville Florida. There was no further information. I called Pitney Bowes and they said they show it arrive in my local post office on 12/27 and was out for delivery on the date of my call, 12/29. It did not arrive. The representative with whom I spoke was totally unconcerned with the actual package; his goal was just to get me off the phone.

Mysteriously, after my call on the 29th, the package reached the USPS DISTRIBUTION center in Jacksonville the evening of the 30th, reached my local PO overnight and was delivered on the 31st. I believe that after telling me their "story" they did a search for my package and got it moving on its way. Had they been truthful and told me they would research it I would have rated them much higher.

fantastic customer services fast and friendly