The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... See more
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Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows... See more
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The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is... See more
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We have had PITPAT tracker for 4 years and it works well, if a little slow to connect at times - there is no subscription so can’t complain, although if I had lost the dog it would seem like for ever... See more
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Company details
About PitPat
Written by the company
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contact info
5 Brooklands Avenue, CB2 8BB, Cambridge, United Kingdom
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4.3
Excellent
4K reviews
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Quick efficient servicr
March 12, 2026
Reply from PitPat
Hello Kaja
Thank you for your review.
I'm glad to hear you received speedy service from us in regards to your order.
Quick delivery and bought with voucher…
Quick delivery and bought with voucher code.
Haven’t used yet but wasn’t set up and charge - app looks interesting too. So far so good
March 13, 2026
Reply from PitPat
Hello Nick
Thank you for your review.
I'm glad to hear you received a voucher for a discount off your device.
Please get in touch with us at help@pitpat.com if you need any help with the first use.
Reply from PitPat
Hello Sue
I'm glad you received a good price off our product and it arrived quickly. Please do reach out to us if you need any help or assistance :)
Initial view of the dog tracker from PitPat
Bought with a £30 discount a week ago. Initially very impressed and paid additional £3.99 per month for tracking dog walks. Easy to set up and the app is very easy to use. Had an issue over the last two days where the walks could not be tracked (even though they were a regular route that had tracked before), so I will be monitoring and will be returning if problem occurs again. I specifically bought so I could track my dog if he gets lost (previous dog got out a year ago and was run over and passed away) so little use if the tracker does not track!
March 5, 2026
Reply from PitPat
Hello Neil
Thank you for your review.
I completely understand your concerns regarding the tracking now not working as you'd expect, especially after what happened to your other dog. Please do reach out to us at help@pitpat.com if you haven't already and we can check for any network issues or problems that may be affecting the device.
Replacement Pit-Pat
I have just received my replacement pit-pat after inadvertently damaging mine.
I highly recommend taking out the life cover to ensure a free replacement in the event of loss or damage.
March 18, 2026
Unprompted review
Reply from PitPat
Hello Peter
Thank you for your review.
I'm so glad we were able to get you back up and PitPat-ing again when you accidently damaged your other device, so easily done :)
Just happy to still have you as a member of Our Pack.
Quick friendly service and great product
Quick friendly service (as always) and excellent quality products.
Always lovely to have interaction with your staff too, as they are so helpful and friendly.
Excellent company - highly recommended. Thanks Kevin
March 12, 2026
Reply from PitPat
Hello Kevin
Thank you for your lovely review and your kind words regarding our support hounds. We lovely nothing more than a chat on the phone about everyone's doggos!
Great to have you as such a loyal member of Our Pack :)
Very poor customer service, when concerns raised over bullying on social media.
My experience with this company has been very disappointing. When I raised concerns about social media bullying and belittling from Pitpat staff and other group users, instead of being listened to or supported i was given woolly excused as to why poor behavior was accepted. The staff interactions left me feeling dismissed rather than supported, and at no point did I feel that my concerns were taken seriously.
What made the situation worse was seeing the individual whose behavior caused the problem being praised rather than held accountable.
When i asked about why my dogs goal points had not been added correctly i was accused by staff of having ulterior motives, which i found extremely unprofessional and most unfair. On sending a message via messenger as i have done for the last 7 years, i was told communication wasn't monitored on socials at the weekend but this communication came via staff monitoring socials at the weekend!
It left me feeling that Pitpat was more interested in protecting certain staff members and other users of the social media page, rather than resolving legitimate concerns! I expected a much higher standard of professionalism and respect. Based on my experience, I cannot recommend this company.
March 15, 2026
Unprompted review
Prompt service and delivery
March 11, 2026
Reply from PitPat
Hello Margaret
Thank you for the review.
I'm so glad to hear you received speedy delivery and quick service from us.
Easy to set up
Easy to set up. Simple operating system.
Excellent customer service.
Needs changing regularly.
Provides ease of mind for dog owners.
Replacement parts are easy to purchase.
Delivery is super speedy.
Would recommend.
Check your Vets.....they may be PitPat members and you may be eligible to a free one if you have a puppy.
March 9, 2026
Reply from PitPat
Hello
Thank you for your lovely review and regarding us working directly with Vets to supply your newest puppies with a device from us.
We really do appreciate you taking the time to leave us such a great review regarding all things PitPat.
Quick delivery and easy to set up
Quick delivery and easy to set up, highly recommended
March 3, 2026
Reply from PitPat
Hello Andrew
Thank you for your review.
I'm so glad that the delivery was speedy and the device was easy to set up. Recommendations are always great for anyone else looking to get a product from us :)
Ive had my pitpat for 6 years
Ive had my pitpat for 6 years, and it started playing up.I contacted pitpat and they asked me to try a couple of things. Unfortunately they didnt wotk, so pitpat gave me a 50% voucher to purchase a new one. Cant fault their customer service, cant recommend them enough.Pawsome company.
February 28, 2026
Reply from PitPat
Hello Dawn
Thank you for your lovely review.
Wow 6 years is an impressive time for your PitPat to work and I'm so glad you contacted us when things weren't quite right and we were able to offer a discount for you :)
Good customer support.
Good customer support.
Battery life bit disappointing, doesn't seem to always use strongest phone signal
February 23, 2026
Reply from PitPat
Hello Paul
Thank you for your review.
I'm glad to hear our helpful hounds were there when needed. The device will link into the LTEM and NB-IoT masts in your area in order to locate your dog and stay in contact with HQ.
The battery on my own device normally lasts around 5-6 days. The device will tend to use slightly more battery when it is moving between different providers.
Reply from PitPat
Hello Jonathan
Thank you for your review.
I'm sorry to hear that you had issues so early on with us. I can see you spoke with our Support Hounds who have since managed to get you back up and PitPat-ing again.
We would recommend setting both dog profiles to Urgent by clicking on the dog photo at the top of the page. Please also use Start A Walk around 5 minutes before leaving the house and then, when you do need to use Find My Dog, you should find it much quicker.
Please do reach out to us again if you require any further help.
Disappointing
Tried tracker for around a week, did not make contact once in that time.
Tracker did not have a signal even when close to a phone mast.
Customer service very good so far, just waiting for refund to clear.
February 24, 2026
Reply from PitPat
Hi Pete,
Thanks for leaving your review.
I am sorry that you have had a poor experience when it came to live-tracking. I am pleased that you have arranged a return and refund with our Support Hounds.
We will send you an email once your refund has been processed.
Best woofs,
Mark - Customer Support
There's been days when its not…
There's been days when its not registered the dogs walk. And when you tap on location its takes age's to connect then it tells you the dog is so many meters away yet its at the side of you. In fact its never worked right. I got the GPS one hoping it be good. Nope
March 8, 2026
Reply from PitPat
Hello Richard
Thank you for your review.
I'm sorry you are having an issue with the live-tracking and the speed at which it is picking up your dog's location accurately.
Looking at the logs, it does look like there are some periods of lost contact where the device is not in touch with HQ as the coverage is pretty low.
Please reach out at help@pitpat.com and we can look into this further for you.
Reply from PitPat
Hello, thank you for leaving us your thoughts on PitPat, I'm sorry to hear you haven't been satisfied with its performance.
Battery life can vary slightly for each tracker, as poorer signal areas will cause your PitPat to use a lot more power as it attempts to maintain a good connection to PitPat HQ.
I have reached out to you via email, to provide you a solution or an explanation for what might be the cause of your experience.
Of course, if things aren't working out, we will be able to bring your PitPat back and arrange for a full refund.
Nina - Customer Support
Loving using this device
Loving using this device, does what we need without added subscriptions. Excellent customer service too.
March 1, 2026
Reply from PitPat
Hello Amanda,
Thank you for your review!
We're happy to hear that you are loving the device and that it meets your needs without no additional costs! We appreciate your kind words about our Support Hounds.
Nina - Customer Support
Good deal on 3 bags of Kibble.
Good deal on 3 bags of Kibble.
Great knowing your walk
February 28, 2026
Reply from PitPat
Hi John,
Thank you for taking the time to leave us a review!
We're glad you found a good deal on the kibble and appreciate you sharing your positive experience with us.
Thank you!
Best woofs,
Nadia
3 Dogs...3 pitpats!!...
3 Dogs...3 pitpats!!...easy communication,quick delivery and backup if and when needed...my dogs have had a Pitpat for years now...reliable and any issues are promptly resolved...
March 7, 2026
Reply from PitPat
Hi Andy,
Thank you so much for sharing your experience! We’re thrilled to hear that our communication and delivery speeds have consistently met your expectations.
It’s been a pleasure supporting you and your three dogs with their PitPats over the years. Knowing we’ve played a small part in keeping your pack active and healthy is the best reward we could ask for!
Best woofs,
Nadia
Very good customer experience. Sadly the product failed to meet expectations
Very good customer experience. Next day delivery. User friendly setting up and user instructions.
Excellent service from the Pit Pat Helping Hound but in the end the tracker had to be returned as the poor signal in our location meant it couldn’t operate effectively.
March 10, 2026
Reply from PitPat
Hi David,
Thank you for taking the time to share such honest feedback. We are so glad to hear that you enjoyed the 'Helping Hound' service and found the setup process seamless!
We are genuinely sorry that the local signal strength prevented the tracker from working effectively for you. While we hate to see a customer have to return a device, we completely understand that reliable performance is the top priority for your peace of mind.
Thank you for giving us a try, and we’re glad we could at least make the return process a smooth experience for you.
Best woofs,
Nadia.
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