The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... See more
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Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows... See more
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The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is... See more
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We have had PITPAT tracker for 4 years and it works well, if a little slow to connect at times - there is no subscription so can’t complain, although if I had lost the dog it would seem like for ever... See more
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Company details
About PitPat
Written by the company
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contact info
5 Brooklands Avenue, CB2 8BB, Cambridge, United Kingdom
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4.3
Excellent
4K reviews
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Really handy to track exercise
Really handy to track exercise, calories as I’ve got a tiny cockerpoo and it’s good to know exactly what she requires.
February 24, 2026
Reply from PitPat
Hello Sally
Thank you for your review.
I'm so glad you are enjoying the device so far. It really is fascinating what our doggos get up to!
Unfortunately my dog escapes and hunts…
Unfortunately my dog escapes and hunts on deep cover , the tracker was unable to find her.
February 24, 2026
Reply from PitPat
Hi Sherry,
Thanks for leaving your thoughts on Trustpilot.
I can see that you purchased your GPS Tracker last week. I am sorry that you haven't managed to live-track your dog whilst it was out hunting.
Have you already contacted us about arranging a return and refund? help@pitpat.com or do give us a call - +44 1223 967 305.
We look forward to hearing from you.
Best woofs,
Mark - Customer Support
Reply from PitPat
Hello Stephen
Thank you for your review.
I'm glad to hear the device is working well for you and at a great price which always helps!
Reply from PitPat
Hello Jean
Thank you for your review.
My dog is also a keen fan of our Star Biscuits! They definitely go down well in our house :)
Tracker destroyed by another dog
Tracker destroyed by another dog! PitPat very helpful.
February 15, 2026
Reply from PitPat
Hello Lesley
Thank you for your review.
I'm so glad we were able to get you back up and PitPat-ing again after your dogs device suffered a destruction!
Reply from PitPat
Hello
Thank you for your review.
I'm so glad our hounds were on hand when needed :)
Our lovely chap runs for Britain
Our lovely chap runs for Britain, PitPat finds him every time.
No subscription and excellent team for support should you need it
February 21, 2026
Reply from PitPat
Hello Georgina
Thank you for your review.
I'm so glad that the PitPat gives you that peace of mind when needed to know which direction your pup has headed in!
Yes our Support Hounds are pawsome aren't they :)
replacement velcro strips
order some replacement velcro strips for our 2 dogs pitpats arrived very promptly
February 20, 2026
Reply from PitPat
Hello Ken
Thank you for your review.
I'm glad to hear the replacement Velcro arrived quickly to help keep your device safe and secure :)
App on phone very slow to load my…
App on phone very slow to load my account details and any information that is available on the app even when not using GPS function outdoors to find my pet (Strong phone and internet signal used) Very slow/glitchy when using GPS function to locate my pets position. I would advise researching other products and look at what features they offer. Most of these trackers use your actual phone signal (Sim) so if you try to use in an area with a poor phone signal ie; country side, the tracker will probably not work efficiently.
February 25, 2026
Unprompted review
Reply from PitPat
Hello Mark
Thank you for your review.
I'm sorry to hear that you are finding the app slow to respond.
You are correct, a lot of trackers use the same masts as your mobile phone. Our device uses different network protocols and relies on good LTEM or NB-IoT coverage in the area in order to work correctly.
It would be helpful if you could reach out to us at help@pitpat.com in regards to the app and we can triage this for you.
Lauren - Customer Support
It is amazihowvto follow your dog.ng we can see the dog all…
It is amazing we can see the dog all the time. Whether she sleeps all night. But if she is left at home she looks around. On a walk she cannot be lost
Excellent
February 18, 2026
Reply from PitPat
Hello Prudence
Thank you for your review.
it really is fascinating to see what our doggos get up to in a day and great to have peace-of-mind for those odd moments when they take themselves off on adventures.
Next day delivery- excellent service.
February 12, 2026
Reply from PitPat
Hello Diana
We're happy to hear that you received excellent service with next-day delivery. Thank you for your positive feedback!
A real person helps you with clarity
A real person helps you with clarity, and promptly.
February 12, 2026
Reply from PitPat
Hello Reverend James
Thank you for your review.
So glad that you dealt with one of our lovely Support Hounds and got assistance and clarity when needed.
The app works fine
The app works fine. But given the position of the tracker I had hoped for more detailed fog health analysis - pulse/heart rate for example. I will continue to use other apps for that service.
February 18, 2026
Reply from PitPat
Hi Claire,
Thank you for your feedback. We acknowledge that you were expecting more detailed health analysis features. We'll consider your suggestion to improve our app's functionality in the future.
Please remember that we offer a 42-day no quibble return and refund period. Our Customer Support are available throughout the week for ongoing care.
Best woofs,
Mark - Customer Support
always great food
always great food, quickly dispatched. The only kibble that my 13 year old lab likes.
February 18, 2026
Reply from PitPat
Hi Ron,
Thank you for taking the time to leave us a review!
We are absolutely delighted to hear that your lab loves our kibble and that it was dispatched out to you both so quickly!
Nadia - Customer Support.
Nice easy to use app
Nice easy to use app. Signal on phone and PitPat is an issue in the places we go.
February 18, 2026
Reply from PitPat
Hi Ashley,
Thank you for taking the time to leave us a review!
I can see that our wonderful support team has helped you with your current signal issues, and you are back up and ready for walkies!
Best woofs,
Nadia - Customer support.
Very helpful people and the equipment…
Very helpful people and the equipment does what it sais on the tin. Lots of extras I wasnt expecting as well.
February 18, 2026
Reply from PitPat
Hi Neil,
Thank you for taking the time to leave us a review.
Our tails are wagging at the fact that you found our people helpful - Customer Service is something we pride ourselves on.
We appreciate that you are also enjoying the product and all its special extras!
Reply from PitPat
Hello Raymond
Thank you for your review.
I'm glad to hear you received excellent service from us :) Great feedback like yours means so much to our team.
Excellent service and a great product
Excellent service and a great product. Arrived the next day. Packaged well. Highly recommended.
February 16, 2026
Reply from PitPat
Hello Kim
Thank you for your review.
I'm so glad that everything arrived as expected for you and a speedy delivery!
Wonderful Product - that every dog needs
It was a smooth and easy fix for my problem
The normally fabulous efficient Pit Pat Tracker died and I needed to contact the Helping Hounds at PitPat.com. The Customer Suppawt there solved my dilemma in double quick time and returned us to normal efficiency. I highly recommend the actual PitPat Tracker and the service provided by their Customer Support guys! Wonderful product that creates happy dogs and owners in one go.
February 16, 2026
Reply from PitPat
Hello Fiona
Thank you very much for your lovely review.
Managing to keep our doggos and their owners happy is always a great bonus for us.
I'm so glad that our Support Hounds were on hand when needed to get you back up and PitPat-ing again, they really are pawsome!
Reply from PitPat
Hello Sioux
Thank you for your review.
I'm glad you received speedy efficient service from us.
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