I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more
Company replied
They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more
Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more
Company details
Written by the company
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Contact info
Galati, Romania
- office@pixelsphotoart.com
- pixelsphotoart.com
4.7
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service !!
Great service. Very helpful in accommodating your requests to provide you what you need ! Very happy with the end result !!
September 15, 2022
Reply from Pixels Photo Art
Neha, we're thrilled to have delivered the perfect result. Your satisfaction means everything to us. Thanks for trusting our service.
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Great service and great correspondence…
Great service and great correspondence with company
September 7, 2022
Reply from Pixels Photo Art
Betty, we're delighted to have provided excellent service and communication throughout your experience. We're grateful for customers like you and look forward to serving you again.
Em is HIGHLY recommended.
Em was very responsive and friendly. I am extremely satisfied with the way this picture turned out. Thank you so very much
September 3, 2022
Reply from Pixels Photo Art
We're happy to hear that Em's exceptional service and friendly approach made your experience outstanding. Have a blessed week!
Easy to use
Easy to use, staff is quick, friendly, and professional, good quality for the value.
August 24, 2022
Reply from Pixels Photo Art
Thank you, Masky, for your kind review. It was a pleasure working with you as well. We appreciate your feedback and look forward to serving you again.
The picture came out better then I…
The picture came out better then I intended on and came just in time!
June 19, 2022
Reply from Pixels Photo Art
Shatela, we’re always happy when our customers say we exceeded their expectations because it shows that our conscious and meticulous efforts yielded the desired results. Thanks for trusting our services, and we look forward to working with you in future.
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Great service!
June 13, 2022
Reply from Pixels Photo Art
Thanks, Deanna, for trusting our expertise, and thank you for the positive review. We look forward to serving you again.
Love my canvas picture
Love my canvas picture! Worth every penny the designer knew how to place pics and amazing background as well. So satisfied will be buying more for display in our home!
June 10, 2022
Reply from Pixels Photo Art
Thank you Valerie! Delighted to hear your canvas is a masterpiece! Let's turn your home into a personalized gallery then!
Mihai Emanuel (em) rude, passive aggressive, and poor quality product.
Mihai Emanuel (em) was the rep. that helped me with my order. the edit turned out absolutely terrible, and I asked for it to be revised. that also turned out terrible. the rep was also extremely rude, and passive aggressive, calling me a nightmare and telling me if i could edit the photo better on my phone i should do so. this was in response to work I was simply dissatisfied with.
May 28, 2022
Unprompted review
Reply from Pixels Photo Art
Dear Alex,
We have thoroughly reviewed the dialogue between you and our representative and would like to address certain aspects of the interaction. It is our commitment to provide exceptional service to all our customers based on constructive feedback. Below, we will outline some points for consideration to ensure a more positive and collaborative experience:
Mutual Courtesy: A polite exchange of greetings fosters a positive atmosphere in any communication.
Policy Familiarity: Our policies are readily available to the public, and each product description is accompanied by pertinent information. We encourage customers to review these details before placing an order.
Pre-Order Inquiries: To prevent any misunderstandings or concerns about photo quality, we recommend reaching out via email before placing an order. Our team is readily available to assist, and inquiries are always welcomed.
Respectful Communication: While our representatives are patient and courteous, maintaining respectful communication is essential for a productive exchange.
Professional Conduct: Regardless of financial transactions, professional conduct towards our employees is expected.
Politeness in Conversations: Given that our representatives are here to assist you, we appreciate a polite discourse during interactions.
Acknowledgment of Assistance: It's crucial to recognize that our services are sought for assistance, and cooperation enhances the overall experience.
Order Customization: When placing a customized order, customers are responsible for providing necessary materials and instructions. Our role is to execute the order based on the information provided.
Artwork Quality: The final result is contingent on the quality of the photos submitted by the customer.
Revision Limitations: Requests for revisions should align with the initially provided requirements. Changing photos post-delivery is akin to altering the terms of the original agreement.
Refund Policy: Once the service is delivered, refunds are not applicable. Accountability for provided materials and instructions is paramount.
Agreement to Terms: By placing an order, customers implicitly agree to our terms and conditions, as well as our policies.
Regarding the specific situation you mentioned, we appreciate your feedback and understand there were concerns. We acknowledge the challenges faced during the revision process. However, we kindly remind you that revisions may take 24 to 48 hours, and we operate within standard business hours.
We remain committed to addressing your concerns professionally and constructively. Constructive feedback is invaluable, and we invite you to engage in a more collaborative manner to ensure a positive resolution.
Thank you for your understanding.
Reply from Pixels Photo Art
Thank you so much! You have been wonderful to work with!
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Love 😍
There aren’t enough words for how perfect this memorial picture was. They had to edit someone out of the original photo before they could add someone else in and they did it seamlessly. I will definitely use this company again if I need anything else like this.
May 24, 2022
Reply from Pixels Photo Art
Big thanks! We are happy we could make you smile! :) You're awesome!
Your photo was absolutely amazing 💕
May 22, 2022
Reply from Pixels Photo Art
Thank you! You are amazing!
Excellent service and work
Excellent service and work. No complaints. I had the photo on time for mothers day, ordered it the same week. I had my dad added to a photo for her. She loved it. Thank you!
May 13, 2022
Reply from Pixels Photo Art
Thank you so much! It's our passion and we stand to bring smiles to our customers! Happy she loved it!
Reply from Pixels Photo Art
Thank you so much! You have been a pleasure to work with!
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Excellent job! Thanks!
Excellent job! We’ve missed my grandma so much over the years and she never got a chance to meet my boys. I couldn’t be happier, thank you so much!
May 5, 2022
Reply from Pixels Photo Art
Big thanks! We always miss our lost loved ones! We are happy we could help!
The picture is as beautifully done
The picture is as beautifully done. It depicted my daughter, who is graduating this year, in the foreground and my dad (deceased) in the background. This is to a grad gift for her. Thank you Pixels Photo Art!
May 2, 2022
Unprompted review
Reply from Pixels Photo Art
Thank you! We are happy we could help! You have been wonderful to work with!
Digital Photo
Very helpful! Loved my picture and would definitely recommend! Would come back for more!
April 14, 2022
Reply from Pixels Photo Art
Thank you so much! Happy to read this! Anytime you want, we are here, willing to help! :)
The photo turned out better than…
The photo turned out better than expected. It is a gift for a friend and I’m sure she will love it
April 10, 2022
Reply from Pixels Photo Art
Thank you! We are always happy to hear we exceed expectations! Now your friend has a gift to cherish forever! Big thanks to you, good soul!
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Excellent communication all the way
Excellent communication all the way! I gave my best friend a poster sized picture of her pregnant with her deceased brother standing right next to her and it brought her to tears. Beautiful job!
April 5, 2022
Reply from Pixels Photo Art
Thank you so much for the positive feedback! It means the world to us to make our customers happy!
Second order and not disappointed at…
Second order and not disappointed at all! Love the detail and efficient work. They are very timely as well.
March 29, 2022
Reply from Pixels Photo Art
Happy to hear this! Big thanks for loving us so much! The love is mutual, and we won't disappoint!
I am a very happy customer
I am a very happy customer! Great communication, high quality output, and fast turnaround. Thank you very much!
March 18, 2022
Reply from Pixels Photo Art
Big thanks! Happy to read everything went according to your expectations!
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