I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more
Company replied
They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more
Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more
Company details
Written by the company
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Contact info
Galati, Romania
- office@pixelsphotoart.com
- pixelsphotoart.com
4.7
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pixels Photo Art
Dear Catherine,
Thank you for taking the time to share your experience. We have reached out to you to understand what led to the 4-star rating, aiming to enhance our services. Our goal is to ensure our customers are consistently delighted with a five-star experience, and we are committed to doing everything within our control to make your experience exceptional.
We appreciate your feedback and look forward to the opportunity to address any concerns you may have. Your satisfaction is our priority.
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Everything has been great except for…
Everything has been great except for the shipping which is out of your control. I feel like it takes to long to arrive once you guys ship it.
December 1, 2023
Reply from Pixels Photo Art
Hey Stacey. Thank you for sharing your thoughts!
Yes, it is totally out of our control, and not just with us, but with any e-commerce business. Unfortunately, the shipping timeline is largely dependent on the courier service. During peak seasons like the holidays, delays can happen.
Once the print or product leaves our warehouse, it is handed over to the chosen courier, and the tracking number is provided once the departure day is assigned. This process typically takes a day, but during the holidays, it can take several. Subsequently, it travels through various checkpoints in the courier's network, from our location to the central warehouse, then to the regional, and finally to the local warehouse for delivery.
Please note that the entire shipping process can experience delays during the holiday season due to the high volume of packages. We recommend placing orders around 15-20 November to mitigate any potential backlogs with the local courier.
AMAZING!!!
Received quickly and was even more beautiful than expected! I cried myself seeing them! Absolutely AMAZING!
December 9, 2023
Reply from Pixels Photo Art
Dear Roland,
We appreciate your review! We are glad to hear that your order not only arrived promptly but also exceeded your expectations.
Your emotional reaction upon seeing the items has touched our hearts, and we are overjoyed to have been a part of creating something special for you.
We strive to deliver products that bring joy and meaning to our customers, and your heartfelt feedback motivates us to continue our commitment to excellence.
If you ever have more moments to share or if there's anything else we can assist you with, please don't hesitate to reach out. Wishing you many more beautiful and joy-filled moments!
FAST turn around and looks amazing
FAST turn around and looks amazing! exactly what I wanted!!!
December 6, 2023
Reply from Pixels Photo Art
Dear Emily,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a FAST turnaround and that the final product looks amazing.
Our team works hard to meet our customers' expectations, and we're delighted that we could provide exactly what you wanted.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support, and we look forward to serving you again in the future.
Very fast delivery and great quality…
Very fast delivery and great quality work. Something our family will treasure forever!
December 6, 2023
Reply from Pixels Photo Art
Dear Amanda,
Thank you so much for your kind review! We are thrilled to hear that you were pleased with the speed of delivery and the quality of our work. It's heartwarming to know that the piece holds sentimental value for your family and will be treasured forever.
We truly appreciate your kind words and are grateful to have played a part in creating something special for you. If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you and your family many more cherished moments with your new treasure!
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Very un impressed
Very un impressed. I could have photo shopped this myself and saved the money. I will not be recommending.
December 4, 2023
Reply from Pixels Photo Art
It breaks our heart to see you jumping to reviews instead of requesting a revision. Our commitment to customer satisfaction includes offering unlimited revisions, an option that unfortunately you didn't use. We believe that revisions are a valuable way to ensure our customer's satisfaction.
Creating the artwork required advanced Photoshop skills, and we delivered exactly as advertised. We're very skeptical that you could have done it yourself. For example we can also build cars and planes, but for the safety of others, we stick to photo editing & painting services. Through revisions you are welcome for constructive feedback to help us improve your artwork to your liking. We would be happy for the opportunity to address this.
Very great customer service
Very great customer service. Excellent artistic work. Replies to questions or concerns are immediate. Very pleased with this company.
December 4, 2023
Reply from Pixels Photo Art
Dear Sharon,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our customer service to be very great and the artistic work excellent. Your kind words truly mean a lot to us.
Our team takes pride in providing immediate responses to questions or concerns, and we're thrilled to know that this commitment has contributed to your satisfaction. It's always our goal to ensure an enjoyable experience for our customers.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future.
Better than I imagined!
I was kind of hesitant to order at first-I thought it might end up looking creepy, but it turned out PERFECT! I can wait to give it to my mom for Christmas!
December 1, 2023
Reply from Pixels Photo Art
Dear Shelby,
We greatly appreciate you sharing your experience with us! With so many bad companies on the market, your initial hesitancy is completely understandable!
We're delighted that the end result turned out to be nothing short of perfect. It's wonderful to hear that the unique creation exceeded your expectations.
Knowing that you're eagerly anticipating giving this special Christmas gift to your mom brings us joy. We hope it adds a magical touch to your celebrations and becomes a cherished memory for both of you.
If you ever have more ideas or need further assistance, please feel free to reach out.
Wishing you and your mom a truly wonderful Christmas filled with love and memorable moments!
I’m amazed how beautiful my picture…
I’m amazed how beautiful my picture turned out. I can’t wait to give this as a gift to my niece and her new husband for Christmas. Thank you for making this so special!
November 28, 2023
Reply from Pixels Photo Art
Dear Diana,
We're overjoyed to receive your heartwarming review! It brings us immense joy to know that the picture exceeded your expectations. Crafting something special for your niece and her new husband's Christmas gift was truly a pleasure.
Your words are a source of inspiration for our team, encouraging us to consistently provide exceptional service and create memorable products. If there's ever another celebration or a future opportunity to assist you, we're here for you.
Wishing you and your family a wonderful Christmas and a fantastic New Year!
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Reply from Pixels Photo Art
Dear Glenda,
We greatly appreciate your thoughtful review regarding the prompt and high-quality digital painting service you received.
We take pride in being the best cost-quality effective option in the market, providing genuine painting services at rates comparable to our competitors who, in contrast, offer digitally manipulated images labeled as "paintings" through Photoshop filters.
Your feedback means a lot to us, and we're delighted to know that our service met your expectations in terms of speed and quality.
If you have any more projects or specific preferences in the future, please feel free to share them with us. We're committed to delivering excellent service, and we look forward to serving you again.
Great experience
From the order submission to the proof was very quick. I am so pleased on how well this process has went.
November 24, 2023
Reply from Pixels Photo Art
Dear Mandi,
Thank you so much for your awesome review! We're thrilled to hear that the entire process, from order submission to proof, was quick and efficient for you. Providing a seamless and timely experience is always our goal, and we're delighted to know we've met your expectations.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us, and we look forward to serving you again.
Picture came out great
Picture came out great, fast delivery. This is my second time using them.
November 7, 2023
Reply from Pixels Photo Art
Thank you for taking the time to share your positive experience with us. We are delighted to hear that your picture came just the way you wanted! We look forward to serving you again in the future.
Squeeeeeee! Most prescious thing in the history of ever!
I love it! Like LOVE! It makes me smile every single time I walk by!!
October 27, 2023
Reply from Pixels Photo Art
Melissa, that's the point! I'm happy you love it and that it brings happiness :)
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Really great customer service
Really great customer service. I had a few extra and somewhat obscure requests (I had requested a portrait of our pet Cow) that were and accommodated for perfectly. Highly recommend - thank you for your patience!
September 26, 2023
Reply from Pixels Photo Art
Glad we could "moo-ve" you with our customer service, and "moo-tiful" portrait! Cheers Alex!
Wow wow wow
Wow! I was so skeptical about ordering this but wow I'm so glad I did. Thank you
October 27, 2023
Reply from Pixels Photo Art
Diane, you're awesome! Don't you love it when skepticism turns into pure joy? Who knew taking a leap of faith could lead to such greatness? Thanks for trusting us with your order!
Extraordinary color restoration on this…
Extraordinary color restoration on this important wedding photo Very expensive but for a photo like this it was worth it
Thank you
October 1, 2023
Reply from Pixels Photo Art
Dear Susan,
We sincerely appreciate your thoughtful review. Working on your photo restoration project was a pleasure, and we are delighted you found it enjoyable. Regarding our pricing, we would like to provide some context. In comparison to our top competitors, our rates are, on average, three to five times more cost-effective. It's important to note that while some of our competitors rely on AI software for the restoration process, we take a meticulous, manual approach. Every detail is handled by our skilled team, ensuring a personalized touch that sets us apart. We firmly believe that providing exceptional quality comes at a cost, as we do not equate cheap with quality.
Thank you for choosing us for your project, and we look forward to serving you in the future.
Pixels Photo Art
Bryan was great trying to explain the…
Bryan was great trying to explain the process to me. Very patient. My photo came out great. I can't wait to give it to my friend for Christmas.
October 5, 2023
Reply from Pixels Photo Art
It sounds like Bryan deserves a salary raise! I'm glad he managed to guide you through the process smoothly. I hope you had a great Christmas!
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Great company
Pixels Photo Art did an awesome job on my photo's that I wanted to make into one. Quality was great and was so fast in returning it. This is something I never knew existed into recently. Giving this as a gift that my family will cherish. Can't wait till they see it.
September 10, 2023
Reply from Pixels Photo Art
Kimberly, thanks for the glowing review! You're awesome! That's what Pixels Photo Art is all about!
Incredible
I am absolutely astonished at my photos. They more than exceeded my expectations!! The turn around time was spectacular and they made it look as if my mom has always been in the picture. The enhancements are out of this world!!! Awesome job!
September 5, 2023
Reply from Pixels Photo Art
Thank you Dakita! I am happy to read that we've exceeded your expectations! Anytime you need our help, let us know :)
It was because she loved it
August 8, 2023
Reply from Pixels Photo Art
Thank you for your review! We're happy to hear this! Good people need awesome gifts!
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