Pixmania Spain Reviews 

Reply from Pixmania Spain

Sep 25, 2026

Hello Mathias,

We are sincerely sorry about this situation and fully understand your disappointment after your order was cancelled.

We would like to clarify that Pixmania does not cancel orders in order to relist the same product afterwards at a higher price. Order cancellations may occur for other reasons, such as the product no longer being available when the order is processed.

We have a dedicated team responsible for checking the accuracy and availability of the products listed on our website. It is therefore possible that the item you ordered was genuinely out of stock at that time, and that a new offer was later made available at a different price.

We are sorry that this situation caused confusion and gave you a negative experience.

The Pixmania Team

Reply from Pixmania Spain

Jul 28, 2026

Hello Miguel,

Thank you for choosing Pixmania and for taking the time to share your experience.

We are delighted to hear that your order arrived quickly and that your overall shopping experience met your expectations.

Providing a smooth purchasing process and reliable delivery is something we work on every day, so your feedback is greatly appreciated.

Thank you for your trust. We look forward to serving you again and making your next experience just as positive.

The Pixmania Team.

Reply from Pixmania Spain

Apr 14, 2026

Hola,

Le agradecemos haber compartido su opinión sobre su experiencia.

Nos alegra saber que su consola llegó en un estado cercano al nuevo y que ofrece un funcionamiento fluido y fiable.

También nos complace saber que el nivel de precio propuesto le ha parecido muy ventajoso.

Su comentario sobre la rapidez del envío es especialmente apreciado y refleja la atención prestada al tratamiento de los pedidos.

También damos gran importancia a la protección de los envíos, y nos alegra que el paquete haya cumplido sus expectativas en materia de seguridad.

Saber que toda su experiencia se ha desarrollado de forma satisfactoria es una verdadera fuente de motivación para nuestros equipos.

Esperamos que su producto le siga aportando plena satisfacción con el paso del tiempo.

Su comentario positivo nos anima a continuar nuestros esfuerzos diarios.

No dude en volver a contactar con nuestro servicio de atención al cliente si tiene la menor pregunta.

Gracias de nuevo por su confianza.

El equipo de Pixmania

Reply from Pixmania Spain

Sep 9, 2025

Hola,

Gracias por su comentario.
Nos alegra saber que su pedido llegó rápidamente.

La puntualidad en las entregas es una de nuestras prioridades.
Saber que ha recibido su paquete a tiempo nos motiva a seguir en esta dirección.

Esperamos que el producto cumpla con sus expectativas y le brinde plena satisfacción.
Su opinión es muy valiosa y nos ayuda a mantener un servicio de calidad.

Será un placer atenderle nuevamente en sus próximas compras.

El equipo de Pixmania.

Reply from Pixmania Spain

May 8, 2025

Hello,

We are very sorry to hear about your experience and understand your frustration with this situation. The security of our customers is a top priority for Pixmania, and we regret that you have been the victim of fraudulent use of your PayPal account.

However, in this type of case, when the order has been placed via a compromised PayPal account, we recommend that you first open a dispute directly with PayPal, which will allow us to block or cancel the payment and initiate an investigation on their platform. As a marketplace, we cannot unilaterally cancel an order finalized and paid for via a third-party service without initiating a refund procedure on the side of this payment provider.

We do not in any way question your situation, and we are sorry if our teams were unable to provide you with clearer or more empathetic explanations. We undertake to review your case internally and to work with PayPal to the best of our ability to help you obtain a refund, if this has not yet been done.

Your message has been passed on to our quality department so that we can improve our handling of this type of case in the future.

We remain at your disposal for any further information and wish you a pleasant day.

Best regards,
The Pixmania team