PixVerse Reviews 

The fact that the sixth frame went wrong is your fault, and it cost me so many credits. I lost not only credits but also time—almost three hours—because this site couldn't generate a one-minute video for me. And their Agent kept asking me to top up my credits. I had 600 credits to start with, but I lost over half of them arguing with the Agent. He seems to be programmed to "steal" credits, saying I don't have enough. I'm filing a complaint against this site and giving it a very negative review on all forums.

Really good for free generations, However, I feel like the platform scams me out of credits by doing the most dumb generations, totally ignoring the prompt, even if I now provide the scene image, it must be on purpose or AI is Dumb, non intelligent. Then the option is there to download although it won't allow it from cell phones, and along with Google, will block you from downloading externally. Rubbish behaviour.

This is a scam. You purchase a subscription but you still have to pay for tokens. You are given a notification that credits have been applied but they never show up. It's AI feature DOES NOT LISTEN, AND DOESN'T FOLLOW INSTRUCTIONS! Thereby, you go broke trying to get your video correct. I cancelled my subscription.

Pixverse is One of the worse and expensive AI, Youbwill pay for subscription and then you will need to pay for points, scamers never subscribe. I got ripped off.

I would have given nearly 5 stars, I've been using the platform since a month until now, but since some adjustments they've made, this platform has become way too expensive for no reason.

The problem is mainly with the AI Agent if you have a project in mind to create.

The rate of one reply from the AI agent had a fixed rate of 2 credits at each reply from a discussion, just for a few lines of text, just to set things right. Since 06/18/2026, a simple Yes from the AI Agent can now cost you $5 (500 credits). Some few lines (10) cost me up to $25 for just one reply that is not relevant, just repeating what I was asking. No illustration created, no video created, no idea suggested.

PixVerse has become a ripp off. You won't be able to build a project with the AI Agent if you do not have a 100 thousands dollars budget, it's true.

I've been asking for some explanation to the support, some agents tell they have noticed the issue, some agents tell it's normal.

I would really recommend not taking any membership, you won't be able to use it as the credits you get won't last a few seconds on this AI platform.

I'm regretting subscribing for a year as I know now I've been scammed in some way.

I feel sad because I have to abandon my project halfway ! What a waste of money and time.

Hello, I appreciate your efforts to resolve the issue, but I assure you that I have not received any reply to my email dated May 3rd, 2026.
Check your compliance@ pixverse.ai mailbox.
Thank you!

I have been using this program for sometime, paying month-to-month, and I genuinely believe it is a brilliant piece of software. I love what the developers have built. However, my recent experience with a long-term subscription has been incredibly frustrating.

When I signed up for what I thought was a monthly plan, I discovered I had been charged for a full year. It appears the annual plan was pre-selected by default—a deceptive "dark pattern" that seems designed to catch users out. I decided to live with it because I valued the product (and got a discount), but from that day on, the service became functionally unusable.

I experienced constant issues with uploads, which would consistently hang at 50% or 97%. I have a fast internet connection and have zero issues with any other AI video generators (multi video generation programs in Eleven Labs and also Google Flow), but this platform became a constant hurdle. When I contacted support, they sent me generic, unhelpful troubleshooting links that I had already tried. Despite their promise to resolve my issues within five days, I heard nothing for 14 days and that was after I raised a dispute with PayPal.

It is a tragedy to see such a fantastic tool being managed this way. It feels like the current marketing and ownership are ruining a great product by prioritising overloading and deceptive billing over customer service. While their branding and website lead you to believe they are based in places like the US or Singapore, I have my doubts about their true operating base. Tread very carefully and do your research.

Even after I opened a PayPal dispute, their only response was a generic request for "more time to investigate," despite having two weeks to do so previously. I eventually received a refund through PayPal, but I would strongly advise others to tread carefully. I would never recommend a long-term subscription here. If you choose to use it, pay month-by-month, and be very wary of their checkout process.

They intentionally make unsubscription process hard and unclear. They have no unsubscribe button in their website UI. It's not a scam in strict legal way, but better to avoid this service and deal with honest businesses

My account got charged for the subscription even though I emailed support to cancel my account and not charge me.

They told me I can cancel my account at any time through their subscriptions page, but on the subscriptions page it actually said that I was on the free plan, meanwhile I was still getting the "You'll be charged soon" email from them.

Pure fraud, nothing else to add.

PixVerse is creatively impressive, and I was able to produce many AI reels with it.
However, my experience with their subscription and support system seriously damaged my trust in the platform.

I lost around 3000 unused credits after renewal because subscription credits reset monthly and do not roll over. Technically this is mentioned somewhere in the plan details, but in my opinion it is not communicated clearly enough considering the platform heavily emphasizes “credits” as if they were an accumulating balance.

The most disappointing part was customer support.

At first, support told me that the watermark issue on my videos could simply be solved by clicking “Remove Watermark.” After several exchanges and screenshots, they later clarified that watermark removal is actually available only with an active eligible paid subscription.

So the initial information I received was incomplete and misleading.

I understand companies have policies, and I fully respect that. My issue is not with strict rules themselves, but with unclear communication and contradictory support responses.

Because of this experience, instead of considering higher subscription plans in the future, I will most likely remain on the smallest tier or use alternative platforms more cautiously.

Creatively the tool is good.
Commercially and from a customer trust perspective, users should pay very close attention before subscribing.

I would also strongly recommend that new users avoid subscribing to larger credit plans unless they are absolutely sure they will fully consume them within the billing cycle, since unused subscription credits expire at renewal and do not carry over.

— Vittorio Rossellini, Milan (Italy)

Update:

Following my review, PixVerse re-examined my case and made a one-time goodwill adjustment after reviewing the confusion surrounding the watermark communication and the credit reset issue.

I appreciate the fact that they took the time to review the situation again and respond constructively. While I still believe the credit reset policy and some aspects of customer communication could be improved, I consider their follow-up professional and fair.

For this reason, I have updated my rating to reflect the complete experience.

thats a goog website,

My nonprofit organization needed compelling video

Ok nice thank you

Their greed sickens me. I subscribed and i had a lot if credits left at the end of the month and they deleted them. I blocked their subscription. I had some credits and each time i try to create it comes up to subscribe. They try to force you to subscribe. I can’t even get to use the free credits i have. I will try another site these people are greedy animals. Avoid and use a different site.

When i upscale to Hd the video keeps getting a black screen fault in the middle of it rendering the video completely useless and wasting all my credits. The constant adding in extra people i can work out but this fault in my upscaling is unacceptable. I will have to use a different site for my videos in the future.

According to the refund policy I'm well within the refund policy date and time and within the time frame but I keep getting an automated response back stating their refund policy instead of actually giving me the refund there's nobody to get a hold of so I rate this product of one I've used zero credits my son downloaded this by mistake on my phone it charged me $69.98 I have not used this product I do not want this product and there's no way to get my money back from this product so I'm going to have a lawsuit does anybody want to join me I have a lawyer ready for a class action lawsuit. Reach out to me RichardAnthonyFarmer @ gmail.com

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This tool has completely changed my content strategy. I can now produce high-quality videos regularly without stress. The AI-generated visuals are modern and appealing. It has helped me maintain consistency across my social media platforms.

I’ve been using Pixverse for the last couple of months to create product videos, TikTok Shop content, and Instagram Reels for our fashion & beauty brand.
The quality is genuinely impressive — cinematic motion, excellent character consistency, and the new V6 model with native audio and multi-shot is a huge step up. What surprised me most is how fast everything is. I can turn a product photo or simple text prompt into a polished, on-brand 15-second ad in under a minute.
The templates and effects are perfect for e-commerce (especially the UGC-style ads and product spin videos). We’ve been able to test way more creative variations than before and have cut our video production time and cost by over 70%.
The platform is also incredibly easy to use — no video editing experience needed. We’ve even started using the API to automate some of our content workflows.
If you’re an e-commerce or DTC brand that needs high-quality video at scale, Pixverse is hands-down one of the best tools available right now. Highly recommend.

I tested this product for less than 10 minutes and quickly realized it wasn't a fit for my professional needs. Despite reaching out immediately, PixVerse refused a refund because I used a few 'test credits' to actually see if the software worked. Their policy states refunds are only for 'unused' subscriptions, but how can you know if a tool works without trying it with full features? Very poor customer service and a total lack of transparency. If you aren't 100% sure, don't give them your money, because you won't see it again.