piyama.com.au Reviews 120

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the soft, comfortable, and luxurious fabrics, as well as the beautiful and unique designs. Many people appreciate the versatility of the items, often wearing them as casual outfits in addition to sleepwear. Reviewers also frequently mention the fast and efficient delivery service. However, some people were dissatisfied with aspects of the customer service, citing issues with return policies, difficulties with sizing variations between styles, and unhelpful responses to concerns. A few customers also mentioned receiving defective items or experiencing problems with order cancellations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

People report high satisfaction with product quality. Many consumers praise the beautiful designs, soft... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction, with some... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the outstanding, quick,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Title: Giselle Bridal Robe - Cotton Modal Off White Quality is beyond 2026. I haven't seen or felt 100% cotton like this possible ever. Do not hesitate to purchase this magnificent robe. True to si... See more

Rated 5 out of 5 stars

Gorgeous product . Frequent new styles and fabrics always being added . The fabrics are fresh , soft , comfy and so easy to care for . Ive been buying Piyama for family, friends and myself since t... See more

Rated 5 out of 5 stars

Piyama is one of my favourite Australian brands. These aren’t just PJs! I own 8+ pairs, which I wear multiple times a week, including as matching sets or and mixing different sets as casual outfits. I... See more

Rated 5 out of 5 stars

Have been wearing piyama myself and buying piyama for family and friends for years now and the premium quality always remains the same. Customer service is also fantastic. Pyjamas aren’t something peo... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 3 out of 5 stars

Mixed but honest review!

Happy with the Gingham set, just keep in mind it is shorter at the front. With the sophie sleep set, terrible fit across the bottom so sizing varies and unfortunately customer service overlook concerns until you raise them again. At the end of the day, you pay for the return where there are variances in quality between their products. Otherwise loving my Gingahm set but reluctant to order anything else in case there's those same variations with a lack of accountability for it.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

The vine details are so pretty and the fabric is soft and lightweight. Small is oversized so it’s comfy but the cut is still flattering and cute. Usually sleeves are too hot to sleep in but these are

The vine details are so pretty and the fabric is soft and lightweight. Small is oversized so it’s comfy but the cut is still flattering and cute. Usually sleeves are too hot to sleep in but these are not heavy or stifling at all. I had to get a matching set for my friends, so I got these along with the other styles too and they love them.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Spoil yourself

Wow … the Marlon Botanic Sleep wear set is absolutely stunning! The style & quality of the fabric is beautiful and so lovely to wear. Honestly, it is elegant you could even wear it out.

The sizing is spot on. The pants are slightly long, but just adds to the charm - perfect for swirling around in 😁

This is my 4th purchase - I’m 66 years old and I genuinely adore everything I’ve bought. This is the only place I’ll shop now, nothing else compares.

Spoil yourself, you deserved it & you’ll be pleased you did ❣️

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Pjs worth going back for

I have bought multiple pairs of pjs from Piyama and continue to keep going back. They are such beautiful designs which are great for gifts, bridesmaids or even just to feel like a bit of luxury at home. They are excellent quality and love being able to rotate through my different pairs at home. Couldn’t recommend more highly.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Giselle Bridal Robe - cotton modal

Title: Giselle Bridal Robe - Cotton Modal Off White

Quality is beyond 2026. I haven't seen or felt 100% cotton like this possible ever. Do not hesitate to purchase this magnificent robe. True to size. Washes and hang dries perfectly. I will never purchase PJ from anywhere else moving forward. 100% cannot beat this company's fabric and design. What I love most is their clothes make me feel so feminine!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

I'm so pleased with this purchase

I'm so pleased with this purchase. I've been looking for a light cotton robe forever and was so pleased to discover this kimono in the stunning olive leaf pattern. So cool and comfortable, stylish yet practical. Very generously sized. I'm delighted. .

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing brand

Such an amazing brand !
Luxury products, fantastic design & beautiful fabric set this brand apart from so many others . I just adore the nightwear ( that works by day ) and eagerly await new designs

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

This company is fraudulent

This company is fraudulent! Their customer service is awful and they charge for returns even if items are defective and don’t allow cancellation of orders. Avoid at all costs

December 25, 2025
Unprompted review
piyama.com.au logo

Reply from piyama.com.au

Hi Brittany,

Your cancellation request was submitted on a Saturday, outside of our business hours, and was not seen until the following Monday. As we partner with a third-party warehouse in the USA, the order had already been packed and dispatched before we were able to intervene.

As outlined in our T&C's, we always do our best to accommodate order change or cancellation requests; however, these cannot be guaranteed once an order has entered the fulfilment process.

The order was successfully delivered as per the tracking information. The product was not defective, nor was anything misrepresented. In this situation, the appropriate course of action would have been to lodge a return in line with our returns policy and pay the return fee. This option was offered but declined.

Instead, a chargeback was lodged with your bank. Given the above, we strongly dispute the claim.

Rated 5 out of 5 stars

10/10 Customer Service

I accidentally ordered a Christmas gift in the wrong size, and the Piyama Customer Service team has been so kind and responsive. They helped me place a new order and gave me a new first-time customer code since I used mine on the canceled order. Extra points for their size range.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

These pj's are my go-to gift for…

These pj's are my go-to gift for Christmas, birthdays, and 'just because' days for family and friends. The fabric is lovely and soft, the fit is comfy, and most of the pants have pockets :) The customer service is outstanding. I feel very confident purchasing from Piyama; if there is a problem, they will help me fix it. Make sure you get some for yourself too!

December 5, 2025
Unprompted review
piyama.com.au logo

Reply from piyama.com.au

Thanks Amanda, much appreciated! x

Rated 5 out of 5 stars

Dreamy pyjamas !!

Fantastic quality pyjamas!
Absolutely loved these, got them in 2 colourways now, please bring out more !!! So comfy but so feminine absolutely my fave pyjamas

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Sizes are ridiculously oversized and…

Sizes are ridiculously oversized and they wont accept a return or exchange as they say $75AUD is a "discounted" price. Cotton is very hard and the pjs look ridiculous on me!

November 17, 2025
Unprompted review
piyama.com.au logo

Reply from piyama.com.au

Sorry to hear this Lisa. You paid $67.15 for your PJ Set (reduced from $129 AUD - it was on final sale) and we don't offer returns or exchanges on sale items. Hopefully you can re-gift them if they don't suit. Best wishes.

Rated 5 out of 5 stars

I have bought from Piyama twice

I have bought from Piyama twice - once to give as gifts to my bridesmaids and another time just for myself. I am consistently impressed with the quality of the pajamas. They feel like cooling bedsheets on my body! I will be purchasing more asap!

November 8, 2025
Unprompted review
piyama.com.au logo

Reply from piyama.com.au

Thanks Emily! Our fabric choices are a big part of our brand. Thanks for the support x

Rated 5 out of 5 stars

Absolutely DIVINE!!!


5 ★
I’ve bought so many Piyama pyjamas and I absolutely adore every set.
I’ve also bought many Piyama sets as Christmas presents so I can share the love.
Highly recommend Piyama!!!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

I’d like to speak to the manager

“I’d like to speak to the manager… so I can tell them how amazing you are!”

I am blown away by this brand. I’ve been a fan for a few years and purchased several pairs to wear in my postpartum era. The quality of the product has always been amazing and when I recently had trouble with an order, the customer care team was exemplary. Abby and Lily were so responsive and kind to work with me. I’ll be a life long fan and supporter of Piyama.

November 8, 2025
Unprompted review
piyama.com.au logo

Reply from piyama.com.au

Thanks Ali! I'll pass this onto our CC team, they will be chuffed! x

Rated 5 out of 5 stars

Sweet Dreams Start Here

Amazing pjs that are generous in size, cut to flatter and provide room to move in while sleeping. They are feminine and something to look forward to any time they are won.
Quick postage and wonderful customer service.

November 12, 2025
Unprompted review

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