PizzaExpress Reviews 

453
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, most reviewers were unhappy with their experience overall. Customers frequently expressed disappointment with the product quality, noting issues such as bland taste, insufficient toppings, and food arriving cold or undercooked. Many also found the portion sizes to be small and the overall quality of ingredients to be poor, with some describing pizzas as tasteless or like cardboard. Reviewers consistently felt that the prices were too high for the quality received, leading to a perception of poor value for money. However, some customers also noted significant problems with service, including long waiting times, staff being inattentive, or encountering unpleasant and unhelpful attitudes. Conversely, a small portion of people felt satisfied with the staff, praising individuals for being friendly, welcoming, and providing helpful or attentive service.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising specific employees for their... See more

Product

People report negative experiences with product, often citing issues with pizzas being cold, soggy, or... See more

Service

Customers consistently note ambiguous experiences with service, with many praising staff for being joyful,... See more

Quality

Customers had negative experiences with quality, frequently reporting that food arrived cold, lacked flavor,... See more

Price

Users describe negative interactions with price, with many reviewers expressing disappointment over what they... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Great customer service but really disappointed with the food. We visited Pizza Express because our child loves it but we could get much better pizza elsewhere. My pizza was soft (only just cooked) and... See more

Rated 1 out of 5 stars

Pizza Express Milton Keynes Escape today, probably the worst Pizza ever, it arrived cold and tasted bland, in fact it didn’t taste of anything, certainly not a Prawn Thermidor, and you don’t cook brea... See more

Rated 4 out of 5 stars

We visited the Pizza Express in Barrett Street/ St Christopher’s Place during the busy and very hot half term week. It took a little while to be seated, they seemed a couple of staff short (hence the... See more

Rated 1 out of 5 stars

Pizza Express branded supermarket pizza a bad joke! Bought one of these abominations from Sainsbury's, never again will I buy a Pizza Express product/pizza or visit one of their restaurants -... See more


2.5

Poor

TrustScore 2.5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(453)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pizzaexpress Cannock poor service

Pizzaexpress Cannock is very disappointing. We have been turned away from there twice now. Last night we arrived just after 6 and they told us there was a 45 minute wait for tables. Despite half the tables being empty, some of which still had the debris from the previous customer. They were just trying to get rid of us so that they could close up early. Won't be going back there again.

April 1, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Things are not always what they seem!!

Went to Pizza Express Farnham today, what a surprise I got when I ordered a Leggera pizza, which I enjoy normally due to the salad pizza combo, but not today! There was a huge portion of rocket obviously used to hide the fact the hole cut out the centre has increased! Basically it’s a pizza crust with salad for an extortionate cost, shocking and very disappointing!

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Pizza Express is a total joke

Pizza Express is a total joke, one of the worst restaurants ive been in. we had a terrible meal in Stamford and the hQ staff were useless in my complaint. so my advice, avoid all PE restaurants unless you want to eat poorly. the salads are awful and the starters tiny. avoid.

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Pizza Express - Hull

I decide to try this out before heading to the theatre for a night out. Excellent service from start to finish, the food was amazing and very tasty. The only downside was I was sat on a table for two by the door, so every time someone opens it the wind came it, not great when trying to eat.

March 27, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Southampton west quay

Southampton west quay. Wow. How bad can it get. New recipe chicken Caesar salad. Terrible. No egg no lettuce and dressing out a a tube on the side. asking for the dough sticks

Could not check in and staff said it’s not working so to get stamps you need to contact customer services. Goodbye.

Then they looked surprised at no tip.

Been coming here for 15 years but the last 4 or so have been dowhnhill. Never again

March 25, 2026
Unprompted review
Rated 2 out of 5 stars

I used to love Pizza Express but have…

I used to love Pizza Express but have been really disappointed with the most recent experience.

6 of us ordering pizza and drinks , I chose a thin and crispy Romana Funghi Di Bosco pizza that promised Chestnut mushrooms (note the plural here), tomato with garlic, mozzarella and rosemary, finished with parsley and Gran Milano cheese at £18.95.

What I got was to be fair very tasty and the ingredients good quality but.... it was hard to tell which pizza I ordered as it wasn't much more than a basic pizza base with several areas having no topping at all and what amounted to a single very thinly sliced mushroom oddly dotted about the pizza . Cutting the pizza into 6 large equal pieces , 3 had no mushroom on and I didn't detect any rosemary at all.

The thin layer of tomato sauce and cheese did taste good and very garlicky, the base too was crispy and tasty and fresh parsley added to the top - but for nearly £19, a single mushroom sliced so thin you couldn't taste is not a mushroom pizza .

With drinks at nearly £8 a pop it turned out to be a very expensive meal for what it was. I understand places are struggling with rising prices and need to charge accordingly but cutting back on cheap key ingredints isn't the way to do it .

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Collecting on 3 separate occasions

Collecting on 3 separate occasions. Once cold food. Twice they forgot drinks.

1087552 Ref Complained twice. Got free meal once.

Told second time that I couldn’t provide photographic evidence of missing drink. Tried escalating and told by Leanne Lamport that no escalation procedure exists.

February 28, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

I have always liked Pizza Express. But recently, their prices seem to have gone up considerably. Yesterday, we had two classic pizzas, one small beer & one soft drink. The bill was nearly £50, which did include a small tip. The food wasn’t very hot, and the use of ‘marble’ tables, means the food gets cold very quickly. I will only visit in future if I have Tesco vouchers towards the cost.

March 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lucy is amazing

Our waitress Lucy was amazing. I do have extremely high standards and Lucy delivered at every level.
Attentive without being intrusive, friendly, one of the best waitresses I believe I have ever had.

It is definitely worth choosing a night Lucy is working if you can

February 26, 2026
Unprompted review
Rated 2 out of 5 stars

Romana Pizza base quality no longer thin and crusty

Pizza base quality is very poor especially the changed Romana base recipe, no longer thin and crusty but is thick snd soft. It is more like a large classic base than Romana base. Pizza express quality is getting poor and reducing sizes and not good value for money as prize too high.

February 17, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Looked forward to Friday pizza…

Looked forward to Friday pizza after long week. Ordered with an hour to collect and not even told it was cancelled. There was a problem with the order, with no explanation. Found an email that refund would take ten days, which is disgusting. No call, no offer for alternative.
Considering Gold member, absolutely shocking. Went Dominos instead.
Considering the pizza and wings are tasty, terrible service.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Very unsafe for food

We've been here few years ago and was a nice experience, but today was a horrible experience, my wife pizza was with some hair on it, they replaced the pizza and the desert order came totally wrong. They offered the meal for free of charge but we didn't accept. That was on Stratford Westfield food court.

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

Overpriced for the quality - needs to do better

I really enjoyed my Romana American Hot pizza and the Merlot wine, however my wife's Leggera Giardiniera was nothing short of rubbish. The pizza base with the hole in the middle had no flavour, the filling was just some rocket leaves and the dressing was plain awful. All of that at a price of £17.95!
This was at the Beaconsfield branch, which we frequented when our son was young, but unlikely to visit again.

January 26, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Pizza Express near London Bridge

The restaurant was fairly quiet so my friend & I were able to have a leisurely meal in a relaxing atmosphere. Lovely view of the Thames & St Paul's from the window. Our waiter (Hilario) was helpful, polite & friendly. My only slight criticism would be that the menu is not very varied. Otherwise, I'd definitely recommend a visit.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Over £100 spent on meal

Over £100 spent on meal, I ordered a pizza with anchovies, it came with two!!
When delivered it was all cold and the deserts were forgotten. £20 for a small pizza is obscene.
So sad because thirty years ago they made the best pizzas .

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

I totally agree with some comments…

I totally agree with some comments here. We haven’t been since our Calabrese pizza was removed from the menu. Our visit was so disappointing, the pizza dough is definitely not the same recipe, looks and taste like a tasteless’pancake’. The toppings are not better, under seasoned , bland , luke warm pizza. How can you make a pesto tastless?! So sad. 😞 We miss our ‘old good pizza express experiences’. No from us.

January 23, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look