Places for People Reviews 

Im in a Shared ownership property part owned by Places for People.
I had a gas engineer over to look at my immersion heater thinking perhaps I need a new one or it wasn't wired correctly as its never been used. I thought would be a quick fix anyway putting trust in the house builders.
You can imagine my shock to find out the builders did not wire the immersion to anything. No on off switch and no power supply. So how does a house electrical and boiler work get signed off as done? Bodge job.

Today Fri 1st May 26 I am sitting waiting on hold to speak to a person in the repairs dept. This is the 4th failed attempt to come and replace 2 blown windows. Originally reported a year ago. They came July to measure up but since November they have cancelled on the day of the appointment 4 times. The last 2 failures were promised that i would definitely not be cancelled again!. Pure words to fob off. I was told to stop shouting last time i called after getting a text and email at 12.25 saying operative would be with me shortly, when at 2.30pm realising no one was coming. The person told me the work was out of his skillset, but the manager, when they called later said the operative walked off the job. I would have appreciated honesty at the very least. I have an 'AT RISK' job raised for my garden but still waiting since March for a surveyor to attend as a matter of urgency. This is how all repairs are treated, with 2 plus attempts to attend at the agreed time. The only person who comes as agreed is the nice gas man. Shame others in the department aren't so punctual. If they turn up today I will eat my hat. I must have known they werent coming as I havent moved any furniture or taken down blinds and curtains. I m 69 and moving all these things isnt easy. Shocking service.
UPDATE: I DIDNT HAVE TO EAT MY HAT. NOT ONLY DIDNT TURN UP AND 1.1/4 HRS HOLDING ON THE PHONE, NO APPOINTMENTS AVAILABLE FOR AT LEAST 5 WEEKS.

If I could I would have given 0 stars, absolutely horrendous landlords, to many issues to list.

Category 1 complaint since jan 26 still nothing done regarding burns resulting in realy bad scaring due to replacement kitchen not being completed 7 other ongoing complaints 1 of which human waste leaking outside in my back garden since 13th February 26 jobs that have been waiting to be completed for 16 years repairs not completed in timely manner when reporting a repair the call handler logs it as something totally different customer service absolutely shocking

I live in pfp property I think their fantastic, came next morning and did repair they where asked even cleaned up after there self very happy I chose pfp property jarrow northeast

Such a very strange and secretive company to try to fathom. They bought up around 40 council house bungalows in Wiltshire, and many of us locals flocked to their website. Only to find that they allocated all of these bungalows to a different company called Seaside and Country Homes. Other locals and myself, especially including a very close but ailing 60 year old friend of mine, given the run around, as Seaside and Country Homes then absolutely insist that applications can ONLY be from residents in London, who are on the council waiting list in London. so 40 of our very suitable bungalows for people with mobility and other problems have been effectively taken away, and given to residents from London. Something does not sit right with this whole set up. Their false advertising (on their vans and other places) of FIRST COME FIRST SERVED, is nonsense, and other comments they make such as "no fuss, no deposit, low rentals, no interviews etc. lead locals to believe all they needed to do was to call Places for People, only to be left on hold for hour after hour and then finally told that these properties will ONLY go to Londoners.

1 hour 27 mins to answer the phone is absolutely ridiculous!!!!

I am extremely disappointed with the lack of support we are receiving. My father-in-law lives in one of your properties in Sovereign Court, Beeston, Nottingham, and suffers from MS, so he is very vulnerable and has limited mobility. His window has been completely smashed, apparently by a large stone, leaving his home unsafe and insecure. We have been trying to contact you for two days and have still not been able to get any meaningful help. What makes this even worse is your phone system suggesting we call back in a few weeks, despite this clearly being an emergency. That is completely unacceptable. No vulnerable tenant should be left in this situation without urgent support.

UPDATE: Following the company’s response, I have to highlight that this issue remains unresolved.

We had already made multiple attempts to contact them before leaving this review, including trying to call and log the issue, with no success. Being asked to “email again” is not a solution — it is part of the problem.

Since then, a repair was booked for Friday, however no one attended and no explanation was provided.

My father-in-law is elderly and vulnerable, and this is a serious safety and security issue due to a broken window. The lack of urgency, missed appointment, and continued lack of accountability is completely unacceptable.

Unless this is resolved immediately, we will be escalating this matter to Trading Standards and the relevant regulatory bodies

My elderly relatives’s bathroom sink has come away at the wall and can fall at anytime. She cannot turn the taps on otherwise the water goes straight through and soaks the floor. She has informed PfP and told them this is an emergency, or urgent at the very least, but they said it isn’t and have told her they will fix it in 7 weeks from now. This is disgraceful as she is in her 70s and has health issues (currently waiting for a hernia op and can’t bend down to use the taps in the bath).

I want to take this up with someone more local but I can’t find a number for her local Places for People ‘Community Housing Estate Officer’ in Canterbury (Kent). Has anyone got a phone number or suffered similar in Canterbury?

I shouldn't have to wait nearly 4 hours to speak to someone just to reschedule an appointment. Horrific customer service, despite the actual customer service staff being pleasant and nice, it doesn't excuse the abhorrent wait times. Fix it!!!!

Sewage entering the house through the wall caused by a blacked drain. P4P never answer the phone. Been on hold for an hour on 2 occasions. Cannot get though to them.

TrustPilot ask 'what went wrong this time'?! Sums it up really as far as Places for People are concerned.

So....I have been supporting an old man who rents his home from P4P. The mould situation has now gone to lawyers as its a long winded (18 months and counting) story of complete and absolute negligence by P4P to sort out what started out as a small mould patch then relegated the man to live in his bedroom due to mould damage of the main lounge.
The most recent issue is that in the last month his boiler broke down. So we have moved from the category of 'mold and old' - which doesnt generate a LOT of sympathy from the Powers that Be (they focus their concern on young people/babies when it comes to mold) - to 'cold and old'...... now 'cold and old' IS a thing. According to the local Council 'cold and old' is a red flag. So P4P should be in within 24 to 48hrs to fix this.
Dream on as they say.
Little old man is sitting in his bedroom with the electric heater going (and still cold) waiting WEEKS as P4P do their usual rubbish response of not answering calls (he was waiting on the line for 1.5hrs the other day) and obfuscation. There is no email or person one can writ to. Simply a number no-one answers for days. Finally when he does get thro someone in a vast warehouse of phone operators says 'oh dear so sad we'll sort it bye' and of course nothing ever happens.
So at this point the old man is simply handing the problem to the lawyer for Court Case Number 2.
Its truly astonishing to watch how negligent, impersonal and irresponsible this company is.
But no doubt the CEO is swanning it somewhere balmy with his cronies in the Guv.
I wonder if P4P is a front for a whole new initiative in the UK to basically kill off the natives (altho I could be wrong and make no allegations)....sure seems like they dont give 2 hoots about their renters and the only way to get action is to go legal.

Well I'm disappointed with none of the repairs being sorted as promised always an excuse or a cancellation this has been going on for years
I have pancreatic cancer and osteoarthritis and I have asked for help from our housing manager JOEL ATKINS
He doesn't answer his messages and seems to have made false promises he can't keep
The Huntingdon team working for places for people just don't give a damn about it's tenents
I'm not the first person to complain about them

It took over an hour and a half to get through to a customer service advisor. The company’s web site is designed to reflect away any complaints procedures. They have no simple way of managing up issues with their properties. They have company rules for how long a complaint should take to be resolved. experience shows this rarely happens. Perhaps the business is too large and very badly managed and needs urgent action taken by the housing ombudsman. A total disgrace of a company.

Someone was suppose to come amd paint today workman showed up and left disnt even do the work as stated!!!this housing association is absolutely disgusting they never do the jobs that are suppose to be done not even when omnibus gets involved!!! I really cant beleive how terrible this housing association is. Same as last week a builder was ment to relay my floor turned up didn't do it same as today's antics!!!! Try call to speak to an operator you are on hold for over2 hours!!!! Absolute shambles!!!!

My daughters house is suposingly been modernised they have been doing it for nearly 2 months + now she hasnt had a washing machine, no cooking facilties, no kitchen furniture relying on takeaways at her expense which is causing finacial problems her cooker has been put in storage. All Parts of the work is not compleated her bathroom is so disgusting that we have took photos. The youngests bedroom you have removed the light switch and replaced with a pull cord why we will never understand ??. The plugs are hanging off the wall not flush to the plaster. the workers ( cowboys ) dont compleat work they just skim over spend more time doing very little. This is on Dykewood drive Sheffield 6. The state of her so called home is a health hazzard this needs investigating ASAP or we will be taking thing further. Im a very concerned mother and grandmother this needs sorting

Money grabbing company destroying our countryside - protected land and nature - for profit? Sick. Causing irreversible halm.

Called to cancel an upcoming appointment, due to illness .. took one (1) hour thirty (30) mins for the call to be picked up by a handler... then I had to be put back on hold, to have the cancelled appointment, rebooked. The on hold call went unanswered ... my call was disconnected, with the call ending at two (2) hours thirty eight (38) mins.

Total lack of communication from the company. Almost 7 weeks since asking a critical query on our property while we are in the process of selling our home. Not a single response from any of the relevant departments. Completely incompetent.

Update 24.04.26 - I've emailed you as requested via the email provided in your response to my review. It's been a week & still no response from anyone. What a joke of a company

As I cant give zero or minus, I've gave a one star. since Tuesday 14 October 2025 I've contacted PFP 5 times to request a boiler service that was due on the 12th. I've portal requested in 12 November, phoned December, wednesday 14 January 2026 (1524201) and again through the portal Tuesday 24 February (19472540) but alas ALL the requests have been closed the following day. I've sent another complaint today wednesday 8 April 2026 but alas it'll be ignored.